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Description
WBG Pioneers, the World Bank Group’s
Internship Program, offers undergraduate and postgraduate students a high
impact learning experience at the heart of global development. Participants
gain hands on experience in a diverse and dynamic environment, contribute fresh
perspectives and innovative ideas, and connect with international
professionals working to end poverty on a livable planet.
IT People Engagement & Development (ITSPE) unit as part of the World Bank Group Information and Technology Solutions operates at the intersection of technology upskilling, learning, IT workforce strategy, and agile transformation. Its mandate is twofold: 1)Ensure the WBG organization has the right technology skills, digital fluency, and adoption capability—at the right time—to realize value from technology investments and enable successful digital transformation, 2)Build and sustain the right technology workforce, skills, leadership, and engagement in IT to enable agile delivery of business priorities and support digital transformation. The unit leads:
• Technology Learning Strategy & Roadmaps – Defining the critical technical capabilities ITS must build (cloud, data, AI, cybersecurity, agile, DevOps, etc.) and orchestrating structured, role-based learning pathways aligned to product and platform strategies.
• IT Workforce Strategy, Workspace & Skills Planning – Using workforce analytics, skills intelligence, and labor market insights to anticipate capability gaps and inform build/buy/borrow decisions in IT. This includes strategic workspace planning, global talent distribution, follow-the-sun models, and high-performing team collaboration environments.
• IT-Specific Talent & Career Architecture – Designing skills-based role clarity, career pathways, and capability progression frameworks tailored to a modern technology organization. Developing partnerships
• Engagement & Agile Culture Enablement – Translating engagement insights into operational and environmental improvements that strengthen psychological safety, team effectiveness, inclusion, and delivery performance in an agile technology organization.
In Sofia, Bulgaria Global Business Center, of the World Bank Group, ITSPE is one of the technology teams operating, leading and supporting the information technology operations globally.
Duties and Responsibilities
Data Visualization & Analysis
•Create and maintain interactive dashboards (Excel, Power BI) to translate data into actionable learning insights.
•Gather and analyze data and reports from LMS, surveys, retrospectives, and other internal learning platforms to monitor course completions, learner progress, and performance outcomes
•Respond to ad-hoc data requests as needed.
Strategic Communications & Outreach
•Support drafting and designing communication materials, including emails, flyers, write-ups, newsletters, presentations, talking points, and more.
•Raise awareness of learning initiatives via internal channels.
•Design, maintain, and manage SharePoint sites and learning portals that serve as hubs for learning content and resources.
Instructional Design
•Support the design, development, curation, and maintenance of a variety of learning resources.
•Design and create visual products to support technology learning programs.
Project Coordination and Management Support
•Provide coordination and operational support across learning initiatives.
•Track project timelines, deliverables, and stakeholder engagement across concurrent initiatives.
•Collaborate with business partners, learner cohorts, and stakeholders to ensure project milestones and learning objectives are achieved.
•Document action items, project plans, and lessons learned to inform continuous improvement.
Selection Criteria
•Candidates must be currently enrolled in, or in the final year of, an undergraduate or postgraduate (master’s/PhD) program in a relevant field (e.g., information technology, information management, technology learning, communications, or other related field).
•Candidates must have 0–6 years of relevant professional experience
•Academic background must align with the requirements outlined in the job description
•Demonstrated interest in development work and the World Bank Group’s mission
•Strong analytical, research, and problem-solving skills
•Effective written and verbal communication skills
•Ability to work effectively in diverse, team-based environments
•Strong organizational skills and ability to manage multiple priorities within tight deadlines
•Proficiency in English; additional languages may be required depending on the role
Note: Please limit your applications to a maximum of three positions. Applications exceeding this limit will not be considered.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.
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