Information and Communications Technology Associate

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

In order to support governments to meet today’s complex migration and border management challenges, the Immigration and Border Governance (IBG) Division at IOM has developed a border management information system: the Migration Information and Data Analysis System (MIDAS). MIDAS is a border management information system which allows States to collect, process, store and analyse traveller information collected at the borders.

Under the overall supervision of the Head of Office, the direct supervision of the Project Officer, and in coordination with the MIDAS Team in Headquarters, the Information and Communications Technology (ICT) Associate will be responsible and accountable for providing specialised technical support for the implementation, operation, maintenance and user support of MIDAS in the country.

Responsibilities

1. Provide technical input to the development and implementation of MIDAS project plans in accordance with established requirements and timelines. 

2. Support MIDAS technical and performance assessments and contribute to the preparation of assessment reports using established tools and templates. 

3. Attend technical meetings with relevant government counterparts concerning the implementation plan, identification of needs, maintenance and troubleshooting requirements. Assist government counterparts in documenting system requirements and relay requests for potential customisations to IOM’s MIDAS HQ Team.

4. Assist in preparing hardware and software requirements for procurement based on assessment findings and established specifications.

5. Assist in coordinating technical infrastructure activities needed at Border Crossing Points (BCP) with relevant team members and government counterparts. 

6. Assist the government counterparts with the installation and configuration of MIDAS workstations and servers, including relevant testing prior to roll-out. 

7. Participate and/or deliver MIDAS Installation and User Trainings as per MIDAS HQ guidelines. 

8. Support government counterparts during MIDAS roll-out at targeted BCPs, including relevant data management, data back-up, database upgrades and monitoring. Closely support MIDAS users and administrators by providing regular and on demand capacity building to ensure sustainability.

9. Provide troubleshooting support while ensuring knowledge transfer to government counterparts. Keep updated reports on the assistance requested by government counterparts. 

10. Collect and consolidate feedback from users and communicate issues and enhancement requests to the MIDAS HQ Team for review and action. 

11. Support government counterparts in acquiring the tools and knowledge required to monitor the use and operation of the system. 

12. Support the implementation and monitoring of the MIDAS Maintenance Plan, providing technical inputs to ensure that country-specific operational requirements are appropriately considered. 

13. Provide technical inputs and information to support project development, including identification of technical requirements and implementation considerations. 

14. Regularly coordinate with MIDAS HQ Team for version upgrades, trainings and troubleshooting as required. 

15. Undertake duty travels when necessary in support of the MIDAS implementation. 

16. Perform such other relevant duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in computer science, Telecommunications Engineer, Information Technology or related fields from an accredited academic institution with three years of relevant professional experience; or
• High School diploma with five years of relevant professional experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Strong experience in ICT equipment, systems and networking troubleshooting; 

• Experience in VPN and Firewall setup including with CISCO devices; 

• Demonstrated experience in training users and providing ICT support to software end-users; 

• Knowledge of web servers’ setup and management (including IIS); 

• Experience in object-oriented programming languages or platforms such as .NET (particularly on C#), Java and Python, developing client-server applications and SQL Server 2014 or higher (Stored Procedures, Functions, Views, Indexes, Relational Database Design) will be an advantage; 

• Experience in and/or knowledge of migration and border management, with a focus on Information Management Systems/Databases will be an advantage; and

• Work experience in the region an asset

Skills

• Demonstrated knowledge of relational database management, especially SQL Server 2014 or higher;
• Effective communication and liaison skills with government and project counterparts;
• Workshop and training facilitation skills;
• Ability to draft reports clearly and concisely;   
• Strong command of computer applications: Outlook, Microsoft Office (Word, Excel and Power Point) and Internet;
• Ability to coordinate administrative activities;
• Excellent verbal and written communication skills;
• Strong strategic, organizational and time management skills;
• Ability to work effectively and harmoniously with colleagues from varied cultures and professionais backgrounds and respect for diversity and gender equality; and
• Teamwork oriented but with a capacity to work independently

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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