Programme Management Officer (Case Management System)

Org. Setting and Reporting

The International Court of Justice is the principal judicial organ of the United Nations. It is composed of 15 judges, elected by the General Assembly and the Security Council. The Court has a twofold role: first, to settle, in accordance with international law, legal disputes submitted to it by States; and, second, to give advisory opinions on legal questions referred to it by duly authorized United Nations organs and specialized agencies. The Court is the only principal organ of the United Nations not serviced by the Secretariat. The Court has its own administration, the Registry, which provides judicial support to the Court and acts as a permanent administrative organ. The Registry is headed by a Registrar, elected by the Court. This temporary position is located in the Registry of the International Court of Justice and is expected to support the preparatory phase of the Case Management System initiative. The incumbent will report to the Registrar or a senior officer designated by the Registrar, and will work in close coordination with the Department of Legal Matters, the Information and Communication Technologies Division and other stakeholders across the Court. The post is established to lead and coordinate the business requirements clarification phase and to draft the documentation needed for the forthcoming request for proposals process for an integrated Case Management System.

Responsibilities

Within delegated authority, the Programme Management Officer (Case Management System) will be responsible for the following duties: Leads the business requirements clarification process for the Case Management System •Develops and implements the workplan, methodology and stakeholder engagement approach for the business analysis phase of the Case Management System initiative. •Conducts structured consultations, interviews and workshops with relevant departments, divisions and judicial stakeholders to map existing workflows, identify operational needs and document business requirements. •Analyses current judicial and administrative processes related to case intake, filing, registration, document circulation, records handling, internal collaboration, publication support and retrieval of case-related information. •Identifies process bottlenecks, risks, dependencies and opportunities for standardization, digitization and improved internal controls in the future system design. Oversees the drafting of procurement-ready requirements and tender documentation inputs •Prepares comprehensive business, functional and high-level technical requirements for an integrated Case Management System reflecting the Court's judicial workflows, security expectations, governance needs and reporting requirements. •Ensures that the requirements cover, at a minimum, electronic filing and registration, internal and external transmission of documents, centralized case file management, workflow automation, access control, audit trails, search and retrieval, reporting, dashboards and interoperability with existing systems. •Coordinates the preparation of judicial process maps, workflow diagrams, use cases, user stories, role profiles and permissions matrices to support the solicitation package. •Drafts and consolidates substantive inputs for the scope of work, statement of requirements, evaluation approach and other documentation required for the request for proposals process, in line with applicable United Nations procurement principles and internal procedures. Supports governance, coordination and quality assurance •Establishes and maintains effective coordination among stakeholders to ensure a coherent and institutionally validated set of requirements. •Advises on data governance, information classification, digital sovereignty, security, business continuity and records management considerations relevant to a future Case Management System. •Monitors progress against milestones, identifies implementation risks and issues, and proposes corrective actions or escalation where required. •Ensures that all documentation is complete, consistent, traceable and suitable for internal review, decision-making and market solicitation. Provides support during the procurement preparation phase •Provides technical and programme management input during the finalization of the request for proposals package and related market engagement activities, as required. •Supports the clarification of bidder questions related to the business context and operational requirements of the Court, as applicable. •May participate in the review and comparative assessment of proposals received, including by supporting the evaluation of functional compliance against the documented requirements. •Performs other related duties as assigned.

Competencies

Professionalism: Demonstrated knowledge of programme and project management, business analysis, judicial case management systems, and requirements drafting for complex institutional environments. Ability to translate business needs into structured, procurement-ready documentation. Ability to analyse sensitive operational processes and align technology requirements with legal, procedural, governance and security considerations. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges and remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Client orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

An advanced university degree (Master's degree or equivalent) in business administration, public administration, information systems, computer science, information management, law, project management or a related field is required. A first-level university degree (Bachelor's degree or equivalent) in the specified fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification

Certification in PRINCE2 or equivalent project management methodologies is desirable. Knowledge and experience with Business Analysis and certification is desirable.

Work Experience

A minimum of seven years of progressively responsible experience in programme or project management, business analysis, information systems planning, digital transformation, or related fields is required. Experience with case management systems, document management systems, judicial workflow systems or enterprise content management solutions is required. Experience supporting the preparation of solicitation documents, requests for proposals or comparable procurement documentation is required. Experience in an international organization, public institution, court, tribunal or similarly complex governance environment is required. Experience facilitating stakeholder consultations and translating operational needs into structured deliverables for system selection is desirable. Knowledge of data governance frameworks, digital sovereignty considerations, and security requirements applicable to judicial institutions is desirable. Experience in drafting business, functional and technical requirements for complex information systems is required.

Languages

Assessment

The assessment of qualified candidates may include a competency and/or knowledge-based interview.

Special Notice

The position is established for a limited period in connection with the preparatory phase of the Court's Case Management System initiative. The appointment will be for two months with a possibility of extension for an additional month. Part-time arrangements are possible. The Court is an equal opportunity employer and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a staff member. The selected candidate may be subject to security clearance, including verification of the information provided and a criminal record check. All candidates should be prepared to submit an electronic copy of their passport and all diplomas listed on their profile when requested. The Registrar reserves the right not to appoint any candidate to the post, or to appoint one at a lower level or on the basis of a modified job description. Applications that are found by the Court to meet the vacancy announcement criteria may be added to a reserve list in case a similar vacancy arises in the future. Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered. The Court's salaries are calculated in US dollars but paid in euros. They consist of a basic salary and a post adjustment which reflects the cost of living in the Netherlands and the euro/dollar exchange rate. In addition, the Court offers an attractive benefits package including 30 days of annual leave, home travel every two years, an education grant for dependent children, a pension plan and subsidized medical insurance. If the selected candidate is a staff member from an organization applying the United Nations Common System of Salaries and Allowances, the provisions of the Inter-Organization Agreement concerning Transfer, Secondment or Loan shall apply.

United Nations Considerations

In accordance with the ICJ Staff Regulations and Rules, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with ICJ if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Applicants are urged to carefully follow all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the Inspira account-holder homepage. The evaluation of applicants will be conducted based on the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances, and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICJ does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICJ are fraudulent and should be disregarded.