SVN-2026-016 Case Manager - Integration Programme / UG

Job Description

The project “Regular Migration Status and Socioeconomic Integration for Migrants Received by the Government of Costa Rica” implemented by IOM Costa Rica aims to contribute to the successful integration of migrants who after being received by the Government of Costa Rica, and offered the possibility to opt for Assisted Voluntary Return, decide to remain in the country as their destination country.  To this end, IOM will support migrants to access to legal identity and a long-term regular status, via categories determined by the government of Costa Rica, as well as to access basic services and livelihood opportunities that sustain their integration process. Among the activities, the project will facilitate access to basic services such as housing, food, and essential health, mental health and psychosocial support, referral to protection services; the project will also provide educational opportunities to learn Spanish, improve their job-seeking profiles and certify previously acquired skills, to facilitate their socioeconomic integration. Hence, the project will work through IOM’s Community-Based approach, aiming to foster social connectedness and support migrants during their integration process. 

All project activities will be carried out in the Great Metropolitan Area (GAM) and will be implemented at a community level, in geographical areas that have high integration indexes for migrant populations.

Under the overall supervision of the Integration Programme Coordinator in Costa Rica, the technical supervision of the National Project Officer (Integration), and the direct supervision of the Senior Project Associate (Lead Case Manager), the case manager will be responsible and accountable for supporting an assigned caseload of migrants who are beneficiaries of the Integration Programme workload in Costa Rica.

Responsibilities

1. Conduct screening assessments for individuals who enroll to the Integration Programme gathering necessary information to determine their needs, and specific integration pathways.

2. Use the MIMOSA system to input and track case details, ensuring accurate and up-to-date records are maintained.

3. Conduct interviews with individuals to gather further information, assess their situation, and explain the integration process and available services.

4. Complete data entry in Kobo and Excel, ensuring all required fields are filled accurately and in a timely manner.

5. Provide follow-up services for the individuals throughout the integration process, ensuring they are fully informed and supported.

6. Manage cases by coordinating with other teams and stakeholders, ensuring that the necessary steps are taken for the successful return of the individual.

7. Analyze each case to identify specific needs, challenges, and appropriate interventions.

8. Liaise with translators to ensure clear communication with migrants who speak different languages.

9. Collaborate with other case managers to share information, strategies, and best practices to ensure effective case management.

10. Communicate and coordinate with IOM offices in the country of origin to arrange for relevant support relevant to the provision of integration assistance.

11. Coordinate with AVR case managers, in coordination with the Lead Case Manager, when beneficiaries wish to opt for Assisted Voluntary Return (AVR)

12. Provide community-based support and accompaniment, supporting migrants’ access to basic services such as housing, health, mental health, Spanish as a Second Language, education, socioeconomic inclusion, and community life.

13. Ensure all case management activities are documented accurately, following IOM guidelines and protocols.

14. Other associated and relevant functions for the correct execution of the project assigned by the Supervisor according to the needs of the position.

15. Conduct Travel on Duty to border areas or places where the Integration Programme is being implemented, as required.

Qualifications

Education: 

• Professional in social work, social sciences or related career, with at least one completed Bachelor Degree.

  • General studies in gender studies, migration, case management, peace and conflict studies, will be an advantage.

Experience: 

• Minimum of four years of experience in working with vulnerable populations.

  • Fluency in English is required (at least B2 level).

  • Fluency in any other language (French, Arabic, Russian, Mandarin) is an advantage.

  • Previous experience in case management in humanitarian settings.

  • Experience in communicating and working with a wide range of people, including those from culturally diverse backgrounds.

  • Previous experience in protection activities in related intervention areas is an advantage.

  • Experience in coordinating with institutional and UN counterparts.

  • Excellent writing and systematization skills.

  • Excellent analytical skills.

  • Ability to multitask.

  • Excellent organizational and planning skills.

  • Ability to incorporate all diversities into work.

  • Excellent and proven ability to work both in a team and independently.

Skills:

The Case Manager must have the following technical and personal skills:

Responsibility

• Accept and give constructive criticism.

  • Follow all procedures, processes and policies.

    • Meet deadlines, cost, and quality requirements for results.

    • Check your own work to correct mistakes.

    • Assume responsibility to meet commitments and possible deficiencies.

Customer orientation

• Identify the immediate and peripheral clients of the job.

  • Establish and maintain effective working relationships with clients.

    • Identify and verify changes in the needs of clients, including donors, governments and project beneficiaries.

Continuous learning

• Contribute to the learning of colleagues.

  • Show interest in improving relevant skills.

    • Show interest in acquiring relevant skills from other functional areas.

    • Keep abreast of developments in your field of expertise.

Communication

• Actively share relevant information.

  • Communicate clearly and listen / receive feedback on priorities and procedures.

    • Write clearly and effectively, adapting the wording and style to the intended audience.

    • Listen effectively and communicate clearly, tailoring delivery to the audience.

Creativity and Initiative

• Proactively develop new ways to solve problems.

  • Leadership and Negotiation

    • Convince others to share resources.

    • Present goals as shared interests.

Performance management

• Provide constructive feedback to colleagues.

  • Provide fair, accurate, timely and constructive staff evaluations.

    • Appropriately utilize personnel evaluations in recruitment and other relevant HR procedures.

Planning and organization

• Set clear and achievable goals consistent with agreed priorities for herself/himself and others.

  • Identify priority activities and tasks for herself/himself and others.

    • Organize and document work to allow for planned or unplanned handover.

    • Identify risks and develop contingency plans.

Professionalism

• Master the subject related to your responsibilities.

  • Identify fundamental problems, opportunities and risks with responsibilities.

    • Incorporate gender-related needs, perspectives and concerns, and promote gender equality participation.

    • Persistent, calm and courteous in the face of challenges and stress.

    • Treat all colleagues with respect and dignity.

    • Work effectively with people of different cultures adapting to relevant cultural contexts.

    • Knowledgeable and promoter of the IOM's main mandate and migration solutions.

Teamwork

• Actively contribute to an effective, collegial and friendly team environment.

  • Contribute and meet team goals.

    • Give credit where it is due.

    • Seek input and feedback from others.

    • Appropriately delegate tasks and responsibilities.

    • Actively support and implement final team decisions.

    • Take joint responsibility for the team's work.

Technological Knowledge

• Learn about the technological developments available.

  • Proactively identify and advocate for profitable technology solutions.

    • Understand the applicability and limitation of technology and seek to apply it to the appropriate job.

Languages:

Externalapplicants for allpositions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

¿Como Aplicar?

El candidato debe enviar su aplicación por medio de esta plataforma.

La fecha límite será el miércoles 29 de julio del 2026. No se tendrán en cuenta las solicitudes recibidas después de esa fecha. 

La aplicación debe incluir: 

• Curriculum.
• Una carta de interés (máx.1 página).
• Titulo.

1. Solo se contactará con los candidatos preseleccionados. 
2. Cualquier oferta que se haga al candidato en relación con esta convocatoria de vacante está sujeta a la confirmación de la financiación.
3. Este puesto está sujeto a contratación local. Solo podrán ser considerados aquellos que posean un permiso de residencia y de trabajo válido para el país en el que se encuentra el puesto.
4. El nombramiento estará sujeto a la certificación de que el candidato es médicamente apto para el puesto, a la verificación de la residencia, al visado y a las autorizaciones del Gobierno correspondiente, cuando proceda.
5. La OIM aplica una política de tolerancia cero ante conductas incompatibles con los fines y objetivos de las Naciones Unidas y de la OIM, incluyendo la explotación y el abuso sexuales, el acoso sexual, el abuso de autoridad y la discriminación por motivos de género, nacionalidad, edad, raza, orientación sexual, origen religioso o étnico o discapacidad.
6. La OIM no cobra ninguna tasa en ninguna fase de su proceso de selección (solicitud, entrevista, tramitación, formación u otras tasas). La OIM no solicita ninguna información relacionada con cuentas bancarias.
7. La OIM solo acepta solicitudes debidamente cumplimentadas presentadas a través del sistema de selección en línea de la OIM. La herramienta en línea también permite a los candidatos realizar un seguimiento del estado de su solicitud.

La Organización Internacional para las Migraciones (OIM) no discrimina por motivos de discapacidad, edad, identidad y expresión de género, orientación sexual, nacionalidad, identidad racial, creencias religiosas, entre otras. La OIM está comprometida con un entorno diverso e inclusivo y por ello su personal proviene de una amplia gama de entornos socioeconómicos y perspectivas del mundo. Se alienta especialmente las candidaturas de mujeres, personas afrodescendientes y personas LGBTIQA+ que se encuentren cualificadas y cumplan los requisitos de cada vacante

The International Organization for Migration (IOM) does not discriminate on the basis of disability, age, gender identity and expression, sexual orientation, nationality, racial identity, religious beliefs, among others. IOM is committed to a diverse and inclusive environment and therefore its staff come from a wide range of socio-economic backgrounds and world perspectives. Candidates from women, people of African descent and LGBTIQA+ people who are qualified and meet the requirements of each vacancy are especially encouraged. 

Required Skills

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