Senior Communications and Learning Officer

Job Category : Programming

Requisition Number : SENIO006920

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Posting Details

• Posted: July 22, 2026
• Full-Time
• On-site
• ### Locations

Showing 1 location

Nairobi

Almont Park, off Waiyaki Way, 3rd Floor

Nairobi, KE-48 1186800100, KEN

Nairobi

Almont Park, off Waiyaki Way, 3rd Floor

Nairobi, KE-48 1186800100, KEN

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Job Details

Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps began working in Kenya in 2008 to address the societal wounds following the 2007 post-election violence. Since that time, Mercy Corps has built a robust and diverse portfolio in Kenya that is working to address structural causes of poverty and injustice and to strengthen systems that enable men, women, and children to access opportunities, participate in and contribute to peaceful democratic processes, and thrive in the face of ecological and social change. To do this, we deliver integrated programming to strengthen market and governance systems, address the root causes of conflict, and equip vulnerable populations- in particular youth, women, adolescents, and marginalized communities- with the skills, opportunities, and resources they need to be healthy, productive and to drive the development of their communities. We work closely with the private sector, civil society, and governance structures at local and national levels to facilitate change and ensure that opportunities are inclusive of all Kenyans.

Mercy Corps is currently implementing a number of programmes including the ‘Resilient Approaches in Natural Rangeland Ecosystems’ (RANGE) programme in Isiolo, Marsabit and Samburu counties with funding from the Dutch Ministry of Foreign Affairs and in partnership with the Frontier Counties Development Council (FCDC) and the Faculty of Geo-Information Science and Earth Observation (ITC) of the University of Twente;

General Position Summary

The Senior Communications and Learning Officer will be responsible for leading the development of a communications strategy and execution of the Communications and Learning function for RANGE programme. Senior Communications and Learning Officer will be responsible for the development of messaging, talking points, editorial pieces and internal/external storytelling, management of video production and online presence maintenance, and promoting and increasing the visibility of RANGE programme among different stakeholders. The Senior Communications and Learning Officer will also be responsible for the conceptualization and preparation of the program’s thought leadership events.

Essential Job Responsibilities

Communications and Learning

• Develop and implement RANGE programme strategic communication plans (both internal and external) to increase the visibility of the programmes in strategic spaces within the ASAL’s and in Kenya in coordination with regional and global efforts.

• Develop and implement a guiding framework to collate and aggregate RANGE programme learnings under a standardized framework, including identifying learning opportunities and appropriate channels for disseminating them.

• Support country-wide communication needs as requested by country leadership.

• Develop impact and human-interest stories and case studies for RANGE Programme and on behalf of Mercy Corps Kenya

Content Planning, Production and Coordination

• Work in collaboration with the RANGE programme team, coordinate and lead content strategies, creative concepts and content gathering plans.

• Maintain a content generation and management calendar and facilitate collaboration across the two programmes.

• Serve as the first point of contact and coordinator for RANGE Programme content needs.

• Work with other team members and partners to document and curate a library of stories, byline articles, press releases, etc. based on the program’s activities and donor requirements to be published in the media, reports and other communications forums.

• Prepare content for and regularly manage and or share relevant stories and or information on relevant social media platforms (including website page, Linkedin, blog, Twitter, Facebook etc.) as well as ensure that the Programme has an active online presence.

• Work closely with the regional and global communications team to coordinate content production and distribution across global digital channels, including websites, social media, and campaign platforms to strengthen visibility for the program.

Events Management

• Conceptualize thought leadership events in collaboration with programmes teams and in line with the program’s communications activities including workshops, report launches, learning events, fireside chats, webinars, etc.

• Lead the preparation of thought leadership events by coordinating content curation, invitations, management of external vendors, onsite execution, budgeting and expense tracking.

Program Support and Capacity Strengthening

• Support the Monitoring and Evaluation team in the documentation of Monitoring, Evaluation and Learning findings and generate new and innovative communication and dissemination ideas to increase the visibility of RANGE  Programme, learnings, reports, and technical briefs,.

• Support the program team to execute partner communication efforts to create visibility of partner activities.

• Work with other team members to contribute content towards regular reporting to the donor.

• Support RANGE Programme partners in developing and implementing communication plans where needed aligned with the global Mercy Corps brand.

• Provide capacity building, training, and induction on brand and content standards to strengthen brand culture and storytelling capabilities for the partners

Learning and Knowledge Management

• Lead RANGE programme learning processes by documenting, synthesizing, and disseminating lessons learned, best practices, and evidence from programme implementation to inform adaptive management and decision-making.

• Coordinate RANGE learning events and knowledge-sharing platforms, including reflection meetings, after-action reviews, learning briefs, webinars, exchange visits, and annual learning workshops with consortium partners, Local Implementation Partners, Private Partners and stakeholders.

• Collaborate with the RANGE MERL team to translate monitoring, evaluation, research, and resilience measurement findings into practical learning products and recommendations that strengthen programme quality and influence policy and practice.

• Develop and maintain RANGE programme knowledge management system that captures, organizes, and shares technical resources, case studies, success stories, innovations, and learning products across the consortium and with external audiences.

Accountability to Beneficiaries

• ##### Mercy Corps team members are expected to support all efforts toward accountability, specifically

to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

• ##### Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Safeguarding

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

None

Accountability

Reports Directly To:

MEL Manager

Works Directly With: Programme Director, Technical Advisors, MEAL Manager, County Coordinators, NRM Advisor, Livestock Advisors, MC Kenya operations, finance, and P&C team, Consortium and local implementing partner organizations, Country Director

Knowledge and Experience

• Bachelor’s degree or equivalent in media and communications, journalism, social studies or relevant field. Masters will be an added advantage.

• Minimum of 3-5 years of progressive experience working in communications or public relations

• Demonstrate experience in communication and storytelling.

• Excellent track record in copy writing and editing skills, and a portfolio of quality written products for a variety of formats (e.g. blogs, articles, op-eds, press releases).

• Proven experience in developing and executing communications plans.

• Experience in web design & content production (e.g. video and still photography) is a plus.

• Strong interest in writing success stories, learning briefs, technical editorials and coordinating learning events

• Excellent interpersonal skills with an ability to deeply connect with a range of individuals who have a broad range of backgrounds and expertise.

Success Factors

The Senior Communications and Learning Officer should be an avid storyteller with a strong passion for communicating impact, with the ability to innovate and improve processes as well as possess the flexibility and ability to work and engage with diverse teams and stakeholders. The ability to adapt quickly to change is crucial for the position.

Living Conditions / Environmental Conditions

The position is based Nairobi and supporting work in Samburu, Isiolo and Marsabit Counties.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work