Job description

CTG overview

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

Here’s a list of services we offer:
•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Overview of position

Addressing the issue of missing persons at a national level and uncovering the truth about the fate of the missing through a fair, transparent, and scientific truth-seeking process is of paramount importance for national reconciliation. The Transitional Justice (TJ) process is still not fully installed, thousands of families, until now, do not know what happened to their loved ones. Families of the missing, civil society actors, and human rights defenders advocating for truth and justice often face intimidation and reprisals, while accountability mechanisms remain weak. Inclusive advocacy and capacity building are required to search for all missing persons, while considering their families' social, psychological, financial, and legal needs.

The project “Addressing the issue of missing persons through supporting meaningful victim participation and building responsive justice and security sector institutions” (hereafter: “Missing Persons project”), implemented in partnership between UNSMIL and Our client and funded by the Netherlands' Ministry of Foreign Affairs, was developed based on a preliminary situation analysis and needs assessment to better understand the concerns and demands of families, which revealed a widespread lack of awareness of rights, entitlements, and available services among them, as well as limited access to trusted legal assistance and mental health support (MHPSS). Women, in particular, are disproportionately affected due to socio-economic vulnerability, social stigma surrounding MHPSS, and the absence of effective witness and victim protection laws in Libya.

To address this service gap,pilot community-based referral mechanisms (referred to under the project as One-Stop-Shop services) will be operationalized in Tarhuna and Tawerghato provide coordinated access to legal aid, forensic follow-up, administrative assistance, and psychosocial support. The OSS model will function as a trusted community entry point and referral mechanism linking families to relevant authorities and service providers, contributing to the right to truth, justice and reparations.

On this basis, Our client will select qualified experts in both localities to oversee the referral system. Thetwo national consultants, one in each city, will serve as the first point of contact between beneficiaries and service providers in their respective communities. The consultants will support intake, referral, case coordination, outreach, and accompaniment of families accessing legal and psychosocial services.

The objective of the assignment is to facilitate safe, confidential, and victim-centred access to legal aid and psychosocial support services for families of missing persons in Tarhuna through community-based referral and coordination mechanisms. Under the supervision of UNDP Rule of Law Project Manager, the Transitional Justice Specialist, and in close collaboration with UNSMIL Human Rights team, the Contractor will support the operationalization of a referral system providing legal aid and MHPSS services to families of missing persons in Tarhuna.

The consultant will serve as the community-based referral focal point and facilitator between beneficiaries and designated service providers.

 Role objectives

Under the supervision of Our client the consultantwill undertake the following tasks:
A. Beneficiary Intake and Referral Support

•Serve as the primary community focal point for beneficiaries accessing the referral mechanism;
•Conduct intake meetings with families of missing persons in a confidential and victim-centred manner;
•Assist beneficiaries in completing complaint, intake, consent, and referral forms;
•Identify legal, psychosocial, protection, and administrative needs of beneficiaries;
•Conduct preliminary risk and vulnerability assessments and identify urgent protection concerns;
•Refer beneficiaries to designated lawyers and MHPSS providers in accordance with agreed referral procedures(SoPs);
•Ensure regular referral follow-up with beneficiaries and service providers regarding ongoing referrals;
•Maintain anonymized referral tracking records for monitoring purposes. The consultant shall support referral follow-up and coordination only and shall not provide legal advice, psychosocial counselling, forensic services, or case management.

B. Coordination with Lawyers and MHPSS Providers

•Coordinate appointments and meetings between beneficiaries and legal/MHPSS service providers;
•Facilitate visits and missions of lawyers, MHPSS experts, and project teams to Tarhuna;
•Support logistical and community coordination for legal awareness sessions, consultations, and outreach activities;
•Ensure timely communication between beneficiaries, lawyers, MHPSS providers, and UNDP;
•Flag urgent or sensitive cases requiring immediate attention.

C. Community Outreach and Awareness

•Support a localized awareness campaign to inform families about available support services and referral pathways;
•Support awareness-raising activities related to legal rights, available services, and access procedures;
•Facilitate community meetings and engagement sessions with families, Our clientand local stakeholders;
•Support dissemination of communication and awareness materials developed under the project.

D. Reporting and Documentation

•Prepare monthly activity and case coordination reports;
•Maintain anonymized data and referral statistics in line with confidentiality protocols;
•Document key challenges, trends, risks, and lessons learned from implementation;
•Contribute to improving referral procedures and operational tools based on field experience.
Project reporting

The Contractor is expected to continuously liaise with the Project Team, and update them on progress, or any complications during the process.

 Key competencies
•Experience working with conflict-affected communities and vulnerable groups
•Demonstrated professional presence, trusted community relationships, and established access within Tawergha (depending on the duty station) are essential requirements. Applicants must provide evidence of previous work with families of missing persons, victims of conflict, local civil society organisations, community leaders or other relevant local actors in the target area;
•Experience facilitating confidential referrals, accompanying beneficiaries through legal or psychosocial services, and maintaining trust with vulnerable communities;
•Previous experience working with the United Nations, international organizations, or donor-funded programmes is an asset.
•Applicants must demonstrate previous field-based experience in Tawergha,or substantial operational experience with communities fromthe city.

The consultant shall strictly adhere to confidentiality, informed consent, victim-centred, and do-no-harm principles. Personal information collected through the referral mechanism shall only be shared with designated service providers and authorized project personnel on a need-to-know basis and in accordance with applicable data protection protocols. No personal identifying information shall be included in reports submitted to our client unless explicitly authorized.

 Team management

Team managment is not required for this position,

 Further information
•Strong interpersonal and communication skills;
•Ability to handle sensitive information confidentially and professionally;
•Understanding of victim-centred and “do no harm” approaches;
•Ability to work independently in sensitive environmentsespecially Tawergha;
•Fluency in Arabic required;
•Working knowledge of English is an asset.
Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility
· CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.
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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.