A unique opportunity to build expertise across the full spectrum of Human Resources. Join a highly-motivated and collaborative team dedicated to delivering operational and organizational success.
1. SUMMARY
Within NATO’s International Staff (IS), the NATO Human Resources (NHR) Office is comprised of five pillars: Talent Management; Staff Services; NATO-wide HR Policy and Strategy Coordination; Organisational Design and Development and the HR Digital Services.
Within the Talent Management Section, Human Resources Officer (HRO) provides day-to-day operational HR support to assigned Divisions/Independent Offices (Divs/IOs). The role ensures accurate HR administration, timely coordination, effective onboarding and consistent application of HR policies and procedures. The HRO acts as the first point of contact for staff inquiries. They support HR processes, in close collaboration with and guided by the HR Business Partners.
2. QUALIFICATIONS AND EXPERIENCE
The incumbent must:
• possess a university degree or an equivalent level of qualification;
• have at least 3 years of administrative management experience, ideally in an international organisation and/or environment;
• have experience in roles requiring customer service and advisory skills;
• have very good communication skills and be able to act with tact, diplomacy and discretion;
• possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; and III (“Intermediate”) in the other.
The following would be considered an advantage:
• experience in HR administration, recruitment, or other areas of HR;
• familiarity with NATO work-flows, procedures and practices.
3. MAIN ACCOUNTABILITIES
Stakeholder Management. Act as the initial point of contact for operational HR and policy related queries from managers and staff in various HR fields in a timely manner. Be the key HR contact for Div/IOs for the onboarding of newcomers by supporting and coordinating with all relevant NHR sections the end-to-end onboarding administration for all categories of staff, such as NATO International Civilians (NICs), Voluntary National Contributions, temporary staff, and interns.
Planning and Execution. Provide accurate and high-quality HR support to the Div/IOs in their assigned portfolio. Within this context, work with the Talent Acquisition Unit to ensure a smooth and timely recruitment process and to provide guidance on recruitment processes to hiring managers. Act as the HR Representative and/or as the Panel Secretary in selection panels. Provide administrative support for internal transfers, analyse and coordinate alternative staffing options with other NHR sections. Constructively contribute to cross-functional HR projects and initiatives.
Information Management. Proactively monitor the lifetime of contracts for NICs and temporary staff. Initiate and coordinate the appropriate measures with Managers, in close coordination with Staff Services. On HR-policy related queries, work in close coordination with the NATO-wide HR Policy and Strategy Coordination Section. Contribute to the coherence and completeness of HR information, tracking tools or repositories, in collaboration with the HR Digital Services Section.
Knowledge Management. Effectively manage knowledge and information by providing insight into current operational issues, anticipating impacts and sharing with HR colleagues views gained through experience, to improve services and enable efficiencies. As required, support HRBPs with people related issues for the Div/IOs in their respective portfolios across a range of topics.
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
Reporting Line: The incumbent reports to the Team Leader, HR Officers.
Interactions: The HRO closely works with Sections and Units across NHR to ensure proper application of HR policies and procedures as well as coordination and communication. They maintain efficient and collegial working relationships with the other HROs and their assigned Div/IOs and ensure business continuity.
Direct reports: N/a
Indirect reports: N/a
5. COMPETENCIES
The incumbent must demonstrate:
• Clarity and Accuracy: Monitors others' work for clarity;
• Customer Service Orientation: Takes personal responsibility for correcting problems;
• Empathy: Reads non-verbal cues and understands meanings;
• Flexibility: Adapts to unforeseen situations;
• Initiative: Is decisive in a time-sensitive situation;
• Organisational Awareness: Understands organisational climate and culture;
• Teamwork: Solicits inputs and encourages others.
6. CONTRACT
Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.
Contract clause applicable:
In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.
The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract.
If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.
Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.
NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. These circumstances are described in the IS directive on twin-graded posts.
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:
For NATO civilian staff members only: please apply via the internal recruitment portal (link);
For all other applications: www.nato.int/recruitment
Before you apply to any position, we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.
Do you have questions on the application process in the system and not sure how to proceed? Click here for a video containing the information you need to successfully submit your application on time.
When submitting your application, please ensure that your Taleo Candidate Profile is updated and that your CV is correctly uploaded in the Taleo attachments section.
More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)
Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of reference documents without proper quotes (plagiarism), or any tools available on internet, including but not limited to translation facilities, or generative artificial-intelligence (AI) tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such tools will be rejected without further consideration, and NATO reserves the right to take further steps in such cases as appropriate.
8. ADDITIONAL INFORMATION
NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.
NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.
Candidates will be required to provide documented medical evidence to support their request for accommodation.
Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.
The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.
The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.
For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.
NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here.