Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

Project Context and Scope

IOM launched the Operational Guidelines for Businesses on Remediation of Migrant Worker Grievances and the Handbook for Businesses on Remediation of Migrant Worker Grievances in 2025. These resources provide businesses with a comprehensive framework for designing, implementing and strengthening remediation programmes and operational-level grievance mechanisms for migrant workers.

  • To support the uptake and practical application of these resources, IOM seeks to develop a modular and interactive training package tailored for private sector audiences, including sustainability practitioners, human resources personnel, compliance teams, labour recruiters, worker welfare officers and supply chain actors. The training package should translate the concepts, principles, tools and operational steps described in the Guidelines into practical learning modules that enable participants to understand, assess and strengthen remediation systems within their organizations.

  • The consultant will first undertake a review and mapping of existing learning resources available within IOM and externally. Building on this assessment, the consultant will develop a complete training package that incorporates adult learning methodologies, practical exercises, case studies, supporting facilitator resources, and knowledge assessment tools. 

  1. Duty Station of the Consultancy: Malaysia, Remote

  1. Duration of Consultancy: 30 days, over the period of 4 months (August-November 2026)

  1. Nature of the consultancy: Development of a comprehensive, interactive training package for private sector companies on remediation of migrant worker grievances, based primarily on IOM's Operational Guidelines for Businesses on Remediation of Migrant Worker Grievances and supplemented by the Handbook for Businesses on Remediation of Migrant Worker Grievances. 


Organizational Department / Unit to which the Consultant is contributing:-
Migration, Business and Human Rights Unit (MBHR), IOM Malaysia.
Reports directly to:Programme Coordinator (Labour Migration) and National Project Officer (Migration, Business and Human Rights)

Responsibilities

The above is an indicative timeframe. Candidates are expected to propose a refined timeline in their application that ensures the delivery of high-quality outputs

Qualifications

  1. Performance indicators for the evaluation of results

Technical Quality: Training package accurately reflects the content and intent of IOM's Operational Guidelines and Handbook and aligns with relevant international frameworks.

Practical Applicability: Materials are tailored to private sector users and support practical implementation of remediation systems.

Adult Learning Methodology: Training package incorporates participatory and interactive learning approaches, including exercises, case studies, scenarios and peer-learning opportunities.

Quality of Training Materials: Materials are professionally developed, logically structured, user-friendly and suitable for both in-person and virtual delivery.

Innovation and Engagement: Creative and engaging approaches are used to strengthen participant learning and retention.

Responsiveness to Feedback: Feedback from IOM and stakeholders is effectively incorporated into revised drafts.

Timeliness: Deliverables are completed within agreed timelines.

  1. Education, Experience and/or skills required

  • Advanced university degree in one or more of the following fields: Migration Studies, Business and Human Rights, Adult Learning and Education, Social Sciences, Sustainable Development, or related fields. 

  • Minimum 5 years of relevant professional experience.

  • Demonstrated expertise in business and human rights, labour standards, responsible recruitment, migrant worker rights, or remediation mechanisms.

  • Proven experience designing adult learning curricula, training packages and facilitation materials.

  • Experience developing training products for private sector audiences.

  • Familiarity with UNGPs, human rights due diligence and responsible business conduct frameworks.

  • Experience working with international organizations, private sector actors or multi-stakeholder programmes.

Languages

For this consultancy, proficiency in English is required.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Consultancy (Up to 11 months)
Initial Contract Duration: 4 months
Org Type: Country Office
Vacancy Type: Consultancy
Recruiting Type: Consultant
Grade: UG
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No
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