Associate IT Program Officer (Business Management Officer)

Job #: req37940
Organization: World Bank
Sector: Information Technology
Grade: GF
Term Duration:  3 years 0 months
Recruitment Type: Local Recruitment
Location: Sofia,Bulgaria
Required Language(s): English
Preferred Language(s):
Closing Date: 8/21/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org. 
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context:
ITS Operations and Country Engagement Department (ITSOE) delivers innovative products and services to frontline staff working on over 6,000 projects throughout every Region and Global Practice. Our teams support and enable Bank priorities, boost operations efficiency and effectiveness, and facilitate Operational knowledge discovery. Our delivery model leverages global expertise, design and architecture, leading technology, and robust processes to deliver business solutions that ensure value for Money.
Unit Context:
The ITS Country Engagement unit (ITSCE) delivers digital support for global and country-specific products aligned with the World Bank Group’s Country Engagement model, enabling task teams and Country Management Units (CMUs) to better plan, track, and manage operations. The unit brings together three core capability areas: Country Solutions, which focuses on delivering and evolving digital products that support country-facing operations; Geospatial Solutions, which provide GIS solutions and analytics to improve visibility and impact tracking; and AI Acceleration for Regional Operations, which advances scalable, secure, and cloud-based AI-enabled solutions through shared platforms for ideation, prototyping, and deployment.
The Business Management Officer enables effective execution of the ITSCE unit's strategic and operational priorities. Working across teams, portfolios, and stakeholders, the role supports planning, communications, decision-making, and organizational effectiveness.
The position coordinates activities across portfolios, stakeholder engagement, leadership communications, and operational excellence in support of World Bank priorities.
Key responsibilities
• Serve as a trusted advisor to the Unit Manager, driving execution of strategic priorities and ensuring alignment across initiatives, teams, and stakeholders.

• Coordinate and ensure timely execution of strategic initiatives, planning, reviews, and operational rhythms to support for a globally distributed team across time zones.

• Develop executive communications, briefings, presentations, management reports, and other materials for leadership, governance forums, and stakeholder engagement activities.

• Coordinate budget, workforce, and operational reporting activities in support of business objectives.

• Facilitate the unit’s collaboration across regional teams, Country Management Units, Global Practices, and ITS departments, managing dependencies and helping resolve operational challenges.

• Suggest and lead the implementation of improved operating models and good practices.

• Support business outreach activities, such as workshops, demonstrations, communities of practice, and stakeholder engagement to advance awareness and adoption of digital solutions for World Bank Group operations.

• Enable operational excellence through effective planning, coordination, stakeholder engagement, and continuous improvement.

Selection Criteria

• Master's degree with at least five (5) years of relevant experience, or Bachelor's degree with at least seven (7) years of relevant experience.

• Proven experience supporting strategic planning, operational management, program coordination, and organizational effectiveness initiatives.

• Experience coordinating complex initiatives involving multiple stakeholders across teams, functions, geographies, partner organizations, and external stakeholders.

• Strong understanding of digital solutions development, teams’ orchestration, and country engagement processes, portfolio management, and business delivery models within large international organizations.

• Experience supporting country-facing operations, business enablement functions, or operational delivery models within an MDB, international organization, public sector institution, or similarly complex environment would be an advantage.

• Excellent written and verbal communication skills, including experience preparing presentations, briefing materials, executive communications, and management reports.

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities, deliverables, deadlines, and dependencies.

• Strong collaboration, stakeholder engagement, and relationship-building skills, with the ability to work effectively across organizational boundaries.

• Experience supporting business reviews, and leadership decision-making processes.

• Strong familiarity with digital transformation initiatives, Agile ways of working, and technology-enabled business solutions.

• Experience organizing workshops, demonstrations, conferences, communities of practice, stakeholder engagement, and outreach activities.

• Demonstrated sense of urgency, accountability, execution focus, and commitment to operational excellence.

• Proficiency in English.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.

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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.