​​Integration Case Worker (Consultant Category A)​

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Project Context and Scope

The role is responsible for providing comprehensive case management and integration support to migrants by assessing needs, developing individualized integration plans, coordinating referrals, and facilitating access to essential services such as housing, healthcare, education, language training, and employment.
 

Responsibilities

Qualifications

Required Qualifications and Experience

EDUCATION

• ​​Bachelor’s degree in Political Science, Social Science, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with four years of relevant professional experience; or
• ​High School diploma with six years of relevant professional experience​​

EXPERIENCE

• ​​Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;  
• ​Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,

• ​Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.

SKILLS

• ​​Case Management: Ability to conduct assessments, develop individualized integration plans, monitor progress, and manage complex cases effectively.  
• ​Interviewing and Assessment Skills  
• ​Referral and Service Coordination: Knowledge of available services and ability to coordinate referrals with government agencies, NGOs and community partners.  
• ​Client-Centred Approach
• ​Migrant integration frameworks and best practices.  
• ​Protection principles and safeguarding standards.  
• ​Local social service systems and referral pathways.  
• ​Labour market and employment support mechanisms.  
• ​Data protection and confidentiality requirements.  

• ​Case management databases and information management systems. 

Languages

REQUIRED

For this position, fluency in ​English​ is required (oral and written).

DESIRABLE

​​Working knowledge of Spanish.​ 

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

• Ability to conduct assessments
• Case management databases and information management systems.
• Data protection and confidentiality requirements
• Labour market and employment support
• Local social service systems and referral pathways
• Migrant integration frameworks
• develop individualized integration plans
• eferral and Service Coordination
• ​Client-Centred Approach
• ​Interviewing and Assessment Skills
• ​Protection principles and safeguarding standards.

Job info