Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration


 

Project Context and Scope

Créée en 1951, l'OIM est une organisation apparentée aux Nations Unies et, en tant que principale agence des Nations Unies dans le domaine de la migration, elle travaille en étroite collaboration avec des partenaires gouvernementaux, intergouvernementaux et non gouvernementaux. L'OIM a pour mission de promouvoir des migrations humaines et ordonnées dans l'intérêt de tous. Pour ce faire, elle fournit des services et des conseils aux gouvernements et aux migrants

 
Organizational Department / Unit to which the Consultant is contributing

Under the direct supervision of the Protection Center Manager and in coordination with the Protection and Medical teams, the Protection Centre Assistant supports the safe and effective daily functioning of the Centre. They assist with beneficiary reception and follow-up, identification and referral of protection and medical needs, AVS-related activities, and access to relevant services, while ensuring timely communication and respect for confidentiality and “Do No Harm” principles.

Responsibilities

Tasks to be performed under this contract

  • Ensure a continuous, reassuring and professional presence in the Centre during assigned shifts, including nights, weekends and public holidays, according to the established rotation schedule 

  • Assist to the daily needs of beneficiaries and their babies who are unable to do it themselves, including but not limited to food and sanitation 

  • Assisting in identifying beneficiaries who require medical attention and promptly informing the medical team.

  • Supporting beneficiaries with reduced mobility      or those who are medically vulnerable by accompanying them to the hospital or during medical assessments when requested.

  • Assisting dependent beneficiaries with their activities of daily living, and their babies including personal hygiene, while respecting their dignity and privacy.

  • Following instructions provided by the medical team and supporting the implementation of care plans as required, while ensuring strict confidentiality. Any observed health concerns or changes in a beneficiary’s condition should be reported directly to the medical team through confidential channels only.

  • Accompany medical cases to public hospitals with protection civile and ensure their admission efficiently 

  • Conduct regular rounds throughout the Centre to identify operational problems, safety concerns, medical needs, protection concerns or incidents requiring attention 

  • Support the daily organization of collective life in the Centre, including meal distribution, respect for schedules, hygiene arrangements and appropriate use of common areas 

  • Maintain and update attendance records and relevant daily registers, and support evening presence verification according to established Centre procedures 

  • Ensure proper handover between shifts, including relevant pending actions, appointments, incidents, medical follow-up and beneficiaries requiring particular attention, while respecting confidentiality and the need-to-know principle 

  • Maintain respectful and professional communication with beneficiaries and facilitate their access to information regarding services available within the Centre

  • Pay particular attention to beneficiaries with identified vulnerabilities or specific needs, in accordance with instructions provided by the responsible Protection and Medical teams

  • Facilitate communication between beneficiaries and the IOM Medical team regarding medical concerns, scheduled consultations, examinations, treatment follow-up and referrals

  • In the event of a medical emergency, immediately activate the established emergency procedure, coordinate with the IOM Medical team and contact emergency services or Civil Protection when required

  • Immediately report any incident involving violence, threats, safeguarding concerns, protection risks, medical emergencies, disappearance or other serious concerns according to the Centre’s escalation procedures

  • Participate in Centre meetings, case-related coordination when specifically requested, briefings and training sessions organized by IOM

Qualifications

Required Qualifications and Experience

Education

  • Secondary education required. Training or studies in social sciences, humanitarian action, healthcare, psychology, social work or another relevant field are an advantage 

Experience

  • Expérience professionnelle d’au moins 2 ans dans un rôle similaire, en contact avec des populations vulnérables ; 

  • Expérience dans des contextes d’accueil, centres sociaux ou de protection humanitaire est un atout ; 

  • Connaissance des principes de protection des migrants, de confidentialité et de la gestion de situations sensibles. 

  • Excellentes capacités relationnelles et d’écoute active ; 

  • Patience, sens de la responsabilité et respect des différences culturelles ; 

  • Discrétion, maturité et capacité à gérer des situations stressantes. 

        work required

  • Horaires en rotation (nuit, week-ends et jours fériés) à définir selon les besoins opérationnels du centre  

  • Présence obligatoire sur site pendant les horaires assignés ; 

  • Engagement à respecter les principes de « Do No Harm », de confidentialité, et le Code de conduite de l’OIM

Languages

For this consultancy, fluency in English and French is required (oral and written).

DESIRABLE
Working knowledge of Arabic.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Consultancy (Up to 11 months)
Initial Contract Duration: 6 months with possibility of extension
Org Type: Country Office
Vacancy Type: Consultancy
Recruiting Type: Consultant
Grade: UG
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No
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