Requisition ID: 7916
Grade: G6
Country: Austria
Duty Station: Vienna
Category: General Service/Admin. Support
Type of Job Posting: Internal and External
Employment Type: Staff-Full-time
Appointment Type: Fixed Term - 100 series
Indicative Minimum Net Annual Salary: 68,788 EUR
Application Deadline: 28-Aug-2026, 11:59 PM (Vienna, Austria time)
Vacancy Announcement
This post is for local recruitment only.
Female candidates are encouraged to apply.
UNIDO welcomes applications from qualified persons with disabilities. Reasonable accommodation will be provided to applicants and employees with disabilities to support full participation in the recruitment process and in the performance of their duties.
ORGANIZATIONAL CONTEXT
The United Nations Industrial Development Organization (UNIDO) is the specialized agency of the United Nations that promotes industrial development for poverty and hunger reduction, inclusive and fair globalization and environmental sustainability. The mission UNIDO, as described in the Lima Declarationadopted at the fifteenth session of the UNIDO General Conference in 2013, the Abu Dhabi Declaration adopted at the eighteenth session of UNIDO General Conference in 2019 as well as the Riyadh Declarationadopted at the twenty-first session of UNIDO General Conference in 2025, is to promote and accelerate inclusive and sustainable industrial developmentin Member States. The relevance of this mission as an integrated approach to all three pillars of sustainable development is recognized by the 2030 Agenda for Sustainable Development and the related Sustainable Development Goals (SDGs), which will frame United Nations and country efforts towards sustainable development. UNIDO’s mandate is fully recognized in SDG-9, which calls to “Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation”. The relevance of inclusive and sustainable industrial development, however, applies to all SDGs.
The medium-term programme framework (MTPF) 2026 - 2029 is UNIDO’s core strategic document and it is in line with UNIDO’s Vision 2050. It sets a renewed vision to support Member States and shape their industries for development. The priorities include fair and sustainable global and regional supply chains, ending hunger through innovation and local value addition, renewable and clean energy, sustainable energy access and climate action. Cross-cutting priorities focus on industrial and economic policy advice, skills development, fostering digitalization and artificial intelligence, gender equality and the empowerment of women, supporting youth, promoting cleaner production and circular economy, and leveraging private sector investment and development finance.
Each of these programmatic fields of activity contains a number of individual programmes, which are implemented in a holistic manner to achieve effective outcomes and impacts through UNIDO’s four enabling functions: (i) technical cooperation; (ii) analytical and research functions and policy advisory services; (iii) normative functions and standards-related activities; and (iv) convening and fostering partnerships for knowledge and technology transfer, investment mobilization, networking and industrial cooperation. Such core functions are carried out in Divisions/Offices in its Headquarters, Sub-regional Offices and Country Offices.
The Directorate of Corporate Services and Operations (COR), headed by a Managing Director, is responsible and accountable for the management of UNIDO’s human, financial and material resources, ensuring the capacity of the Organization to fulfil its mandate. The Directorate oversees a full range of financial, human resources management, procurements, information technology and general services to meet the needs of the Organization. Additionally, it exercises the responsibility for the ethics function in the Organization. The Directorate also provides guidance on security and safety matters and ensures the overall coordination of UNIDO’s response in this regard.
This position is located under the Asset Management and Logistics Services (COR/AML) that is responsible for providing communications, inventory and records management, archives and registry, travel, visa, transportation and shipment services in support of all activities of the Organization, as well as managing catering services at the Vienna International Center (VIC).
At the G6 level the incumbent is expected to perform highly independent and specialized processes focusing on specialized service delivery and support services within the organizational environment and team. His/her interventions result in processes integrity.
The UNIDO Staff Performance Management System reinforces the collaboration within formal units as well as among cross-functional teams. In this context, the incumbent collaborates with his/her supervisor and colleagues, within as well as outside the unit. Within the formal teams, the incumbent may be expected to backstop other team members as required.
FUNCTIONAL RESPONSIBILITIES
Under the supervision of the First Reporting Officer, Senior Travel Assistant is responsible for the finalization of all administration tasks in the following areas, as well as being responsible for the following key functions:
- Process travel authorizations of staff members, experts, consultants, participants and fellows by calculating fare estimates for budgeting purposes and completion of travel authorizations including travel payments instructions, in compliance with Staff Rules, Regulations and Directives.
- Propose suitable itineraries and coordinate bookings with the UNIDO contracted travel agent for those undertaking official missions to ensure the most direct route and most economical fare.
- Navigate through the Global Distribution System (GDS) Amadeus to identify the best fare and connection in accordance with the Organization's rules and regulations and book directly through the Amadeus Electronic Travel Management.
- Check/verify invoices issued by the UNIDO contracted travel agent before submitting to finance for payment by Financial Services.
- Act as the focal point for travel arrangements of the Director General and Managing Directors, ensuring seamless coordination of complex itineraries and last-minute changes.
- Serve as the travel focal point for major events and conferences, including the General Conference, ensuring effective coordination and support.
- Serve as the liaison with HRM on travel-related statutory matters, including entitlements and policy interpretation, contributing to improved compliance and streamlined processes.
- Monitor mission travel data and track CO₂ emissions to support sustainability reporting and contribute to UNIDO’s environmental accountability goals.
- Input data into the travel system, compile monthly statistics on work performed by the travel unit, follow up on irregularities reported for early settlement, such as refund, lost tickets, and baggage, arrange hotel reservations for participants.
- Maintain and expand strategic airline partnerships through regular engagement with airline representatives, ensuring continued cost savings and enhanced travel conditions for UNIDO delegations.
- Negotiate corporate travel agreements with major airlines securing preferential rates, flexible booking conditions, and reduced cancellation fees.
- Assist in the drafting and review of travel-related policies and procedures, including entitlement frameworks and home leave calculations, in collaboration with HR and relevant departments
- Support the drafting of travel-related administrative instruction updates and amendments and monitor compliance with established policies.
- Serve as AML focal point for reviewing and assessing travel exceptions and ad-hoc DSA requests.
- Act as the focal point for external and internal auditors on travel-related queries.
- Serve as the focal point for airline security–related travel matters, providing guidance and coordination as required.
- Support the Chief and serve as the focal point in the joint bidding process for selecting a travel agent, in coordination with other Vienna-based Organizations (VBOs).
- Support in coordinating catering services, including managing restaurant capacity limits, ensuring compliance with health and safety protocols, and acting as the focal point for catering-related logistics and bidding.
- Serve as the UNIDO representative or focal point for any VBOs joint committees as assigned by the Chief.
- Perform other related tasks as assigned.
MINIMUM ORGANIZATIONAL REQUIREMENTS
Education: Completed higher secondary education, high school diploma or equivalent is required.
Technical and Functional Experience
- A minimum of seven (7) years of relevant experience in travel management administration is required. If in possession of a first-level university degree or higher, a minimum of five (5) years of relevant work experience is required.
- Experience using Global Distribution Systems (GDS) and Online Booking Tool (OBT), specifically Amadeus Cytric, within an established travel agency or airline office, along with demonstrated experience in administration and office support is required.
- Experience in office procedures and practices, preferably within the UN system or in a multicultural environment, is required.
- Experience and/or proficiency in using Microsoft Office (Outlook, Word, Excel), and the internet is required.
- Experience with SAP travel system or similar ERP software is required.
- Experience with using Service Management Tools such as Top Desk, or similar programme is desirable.
Languages: Fluency in written and spoken English is required. Working knowledge of German is an asset. Fluency and/or working knowledge of another official UN language is desirable.
CORE VALUES, BEHAVIORS AND FUNCTIONAL COMPETENCE
Core Values
EXCELLENCE – Deliver high-quality results; continuously improve performance.
INTEGRITY – Uphold ethical standards; act transparently and responsibly.
INCLUSION – Promote respect, diversity, and fairness.
HUMILITY – Show self-awareness; value others’ contributions.
HUMANITY – Act with compassion; align work with sustainable development.
Core Behaviors
CONNECT & COLLABORATE – Build trust through effective communication and teamwork; share knowledge and embrace diversity.
ANALYSE & PLAN – Use data and evidence to inform decision-making; plan proactively and prioritize effectively.
DELIVER RESULTS WITH POSITIVE IMPACT – Take ownership and deliver high-quality outputs; align work with UNIDO’s mission and objectives.
LEARN AND DEVELOP – Continuously develop skills and capabilities; seek feedback and share knowledge with others.
ADAPT AND INNOVATE – Respond flexibly to change; embrace innovation and new approaches
Functional Competence
- Continuously develop and maintain expertise
- Stay informed of industry trends and best practices
- Apply knowledge to improve results and decision-making
- Adopt new tools and technologies
- Take ownership of professional development
For further information on salaries, refer to the International Civil Service Commission website: https://icsc.un.org/
Employees of UNIDO are expected at all times to uphold the highest standards of integrity, professionalism and respect for diversity, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for jobs at UNIDO.
All applications must be submitted online through the Online Recruitment System. Correspondence will be undertaken only with candidates who are being considered at an advanced phase of the selection process. Selected candidate(s) may be required to disclose to the Director General the nature and scope of financial and other personal interests and assets in respect of themselves, their spouses and dependents, under the procedures established by the Director General.
Visit the UNIDO careers site for details on how to apply: https://careers.unido.org/
NOTE: The Director General retains the discretion to make an appointment to this post at a lower level.
Notice to applicants:
UNIDO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. If you have received a solicitation for the payment of a fee, please disregard it. Vacant positions within UNIDO are advertised on the official UNIDO website. Should you have any questions concerning persons or companies claiming to be recruiting on behalf of UNIDO and requesting payment of a fee, please contact: recruitment@unido.org