Job description

CTG overview

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

Here’s a list of services we offer:
•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Overview of position

Under the overall supervision of the Protection Officer – Policy & Capacity Development, and the direct supervision of the Senior Protection Associate (AAP), the Protection Assistant (AAP) will support the implementation of Accountability to Affected Populations (AAP) activities. The incumbent will assist in managing feedback mechanisms, facilitating community engagement, and ensuring timely and appropriate follow-up of feedback and complaints in line with AAP framework and data protection standards

 Role objectives

  • Receive feedback, complaints, inquiries, and requests from beneficiaries through the Call Center and other Community Feedback Mechanism (CFM) channels, ensuring respectful, professional, and two-way communication.

  • Conduct regular collection and documentation of feedback from suggestion boxes and other offline channels.

  • Record, categorize, update, and monitor feedback and referrals in the AAP case handling system, ensuring accuracy, confidentiality, and timely follow-up with relevant units.

  • Maintain confidentiality of sensitive information and escalate protection concerns, including GBV, child protection, safeguarding, and PSEA cases, in accordance with organizational procedures.

  • Support community meetings, focus group discussions, outreach activities, and awareness campaigns to promote AAP mechanisms and available services.

  • Assist in analyzing feedback trends and preparing periodic reports to support programme improvement.

  • Support administrative and logistical arrangements for AAP-related activities and community consultations.

  • Perform other related duties as assigned by the Senior Protection Associate (AAP).


 Project reporting

Senior Protection Associate (AAP)

 Key competencies

  • Values - all staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

                      CORE COMPETENCIES - Behavioural indicators –

                      Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
                      Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
                      Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
                      Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
                      Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
                       Team management

                      No managerial responsibility in this role

                       Further information
                      • Strong interpersonal, communication, and active listening skills.Excellent organizational skills with attention to detail and accuracy.
                      • Ability to manage sensitive information with confidentiality and professionalism.Strong analytical and problem-solving skills.
                      • Proficiency in Case Management Systems and Microsoft Office applications, particularly Excel, Word, and Outlook.
                      • Strong collaboration skills and the capacity to work effectively in a multicultural and multidisciplinary team environment.
                      • Excellent time management and organizational skills, with the capacity to prioritize tasks, manage multiple responsibilities, and meet deadlines.
                       Disclaimer:
                      · At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
                      · CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility
                      · CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.
                      At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
                      Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.