Job Description
Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration.
Applications are welcome from first- and second-tier candidates, particularly qualified female candidates, as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
- Internal candidates
-
Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories:
Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM.
Organizational Context and Scope
Under the direct supervision of the Chief Staff Welfare Officer at Headquarters (HQ), the overall supervision of the Director, Staff Health and Welfare Division, and the administrative supervision of the Senior Regional Resources Management Officer in the Regional Office, the Regional Staff Counsellor will be responsible and accountable for implementing staff welfare activities aimed at assessing and addressing the psychological needs of IOM’s staff in the Regional Office and in Country Offices in the Region.
Responsibilities
Responsibilities and Accountabilities
- Provide effective psychosocial support to Managers and individual staff of the RO and the COs in the Region by prioritizing emergency operations locations with the aim of mitigating stress and increasing protective factors.
- Provide a safe and confidential environment where staff can address professional and personal problems, either individually or in groups (modality: assessment, short-term intervention, referral).
- Provide support and advice to the senior leadership in the RO and the COs in the Region on healthy work practices and approaches on how to effectively support staff and encourage resilience. Recommend suitable staff support strategies to Managers in RO and the Country Offices in the Region during and following emergencies and other crises.
- Deliver preventative psychoeducational programmes/training to address systemic issues and recurrent problems within teams and units/offices; develop and deliver tailored workshops and webinars for staff; raise awareness on common mental health themes and act as an advocate for anti-stigma programming, as it relates to mental health.
- Develop a creative system to build a network of external mental health providers in the Region available to provide services to staff.
- Provide Critical Incident Stress Management support to groups and/or individual staff affected directly or indirectly in the Region following critical incidents. Ensure a holistic approach to Critical Incident Management is used, including (as applicable) services such as practical support, psychoeducation, psychological first aid, strategic advice to the leadership, family support and individual or group interventions, as well as referral where needed.
- Recommend and arrange for individual and/or group follow-up support to staff and their dependents in the RO and in the COs in the Region following critical incidents or emergencies; facilitate appropriate traumatic stress interventions.
- Coordinate with United Nations Department of Safety and Security (UNDSS) Counsellors, UN agency Counsellors to ensure the provision of adequate psychosocial support during emergencies.
- Develop tools for data collection, analysis, monitoring and reporting mechanisms at the Regional and Country Office levels, while maintaining records and producing regular reports. Provide, on a regular basis, statistics and trends on issues related to staff well-being, whilst maintaining confidentiality.
- Alert the Chief Staff Welfare Officer, and/or the Senior Regional Resources Management Officer and/or the Chiefs of the Missions on trends that may be of concern in the Regional Office or the Country Offices in the Region requiring targeted support or Managerial intervention.
- Undertake regular duty travels to the COs in the Region as per the Regional Wellbeing Workplan and needs of the COs.
- Capture lessons learnt and best practices for dissemination as appropriate; identify and recommend prevention measures for systemic issues and trends.
- Facilitate interface with the various services and resources of the organization.
- Participate in relevant Staff Counselling Team meetings, clinical supervision, training, capacity building and learning activities.
- Proactively engage in the implementation of the UN Mental Health and Workplace Health Strategy and participate in the UN Regional Staff Counselling network.
- Adhere to the professional standards of the United Nations Stress and Staff Counsellors Group (UNSSCG) as well as the Code of Ethics for UN Staff Counsellors.
- Perform such other duties as may be assigned.
Qualifications
Required Qualifications and Experience
Education
- Master's degree in clinical psychology, Counselling, Psychiatry or a related field from an accredited academic institution with five years of relevant professional experience; or,
- University degree in the above fields with seven years of relevant professional experience.
- Must possess an active license or certification or demonstrate registered membership in a legitimate professional organization in the field most relevant to their degree, including psychiatry (medicine), psychology, psychotherapy, counselling, marriage and family therapy, and social work.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Minimum of five years of relevant counselling experience post licensure/certification/registration;
- Experience with counselling and psychosocial interventions;
- Experience of working with UN Agencies, International Humanitarian Organizations or Employee Assistance Programmes is essential;
- Demonstrated familiarity and experience with the impact of working conditions on humanitarian workers on their well-being; and,
- Familiarity or previous working experience in the Region is desirable.
Skills
- Excellent communication and writing skills;
- Familiarity with diversity and its implementation;
- Knowledge of Microsoft Office suite; and,
- Readiness to travel and work in emergency contexts.
Languages
For this position, fluency in English and French is required (oral and written).
Working knowledge of another official UN languages (Arabic, Chinese, Russian, and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators Level 2
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time in Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.
IOM conducts reference checks and background verification, including through system-wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.
IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM WAVE system (for internal candidates, link here). The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.
Required Skills
Job info
Contract Type: Fixed-term (1 year with possibility of extension)Initial Contract Duration: 1 year with possibility of extension
Org Type: Regional Office
Vacancy Type: Vacancy Notice
Recruiting Type: Professional
Grade: P-3
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No