Senior Information and Communication Technology Associate (G7)

Job Description

Position Title: ​​Senior Information and Communication Technology  Associate

Duty Station City: Caracas
Duty Station Country: Bolivarian Republic of Venezuela
Grade: G-7
Contract Type: Special Short-Term
Recruiting Type: General Service
Vacancy Type: Special Vacancy Notice / Call for Applications
Initial duration: until 31 december 2026

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered 

• First-tier candidates: Internal candidates.

• Second tier candidates include: All external candidates.

Organizational Context and Scope

The International Organization for Migration (IOM), the United Nations Migration Agency, is the leading intergovernmental organization in the field of migration and works closely with governmental, intergovernmental, and non‑governmental partners. IOM promotes the orderly and humane management of migration, advances international cooperation on migration issues, supports practical solutions to emerging challenges, and provides humanitarian assistance to migrants in need, including internally displaced persons.

This position is responsible to provide and coordinate the provision of ICT solutions and services in the country office including end user support. The role is essential for maintaining efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity in alignment with IOM ICT Strategy, policies, and standards

Responsibilities

1. Supervise information and communication technology (ICT) Assistant/s, provide guidance, and oversee their day-to-day work.
2. Promptly respond to user support requests, providing Tier 1 and Tier 2 technical support, including diagnosis, route cause analysis, and solution to issues and problems.
3. Install, configure, implement and administer network connectivity, systems, applications and on-premises/cloud services to ensure availability and consistent service. 
4. Undertake and coordinate daily monitoring and maintenance of systems and networks, analyse performance, identify and resolve issues and recommend solutions to management to ensure continuous operations of essential services.
5. Contribute to the implementation and testing of business and disaster recovery plans for mission technology services.
6. Respond promptly to information security incidents, mitigate and mainatain IT risks register and escalate complex issues to the relevant specialist teams/units for resolution.
7. Coordinate with the Regional Office and Central ICT information Security Unit to support the roll out of cyber security efforts.
8. Manage regular updates of operating systems and software patches/firmware for workstations and devices to maintain security and protection against threats and vulnerabilities.
9. Participate actively in the implementation and evaluation of digital solutions and liaise with the information management team to support and maintain mission data systems and analytics.
10. Produce and maintain comprehensive documentation and reference materials such as network diagrams, user manuals, IT asset inventory and standard operating procedures for planned and delivered technology services.
11. Assist in translating business challenges into practical ICT Solutions to ensure the efficient functioning of CO operations.  
12. Plan, develop, and deliver training activities to mission ICT assistants and end users to  facilitate productive use of existing and new systems.
13. Liaise with service providers for coordinating and monitoring the provision of adequate technology services and supplies.
14. Perform other related duties as required by supervisor.

Qualifications

Required Qualifications and Experience

Education

• University degree / (High school or diploma) in computer science or a combination of relevant education.
• Certification in any of the following (CCNA, ITIL V4, Prince2, MS 900, MS AZ-104, 303, 304, 305) is an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Five years for university degree’s holder, or seven years for diploma (or High school) degree’s holder professional experience in networking environment (LAN/WAN) and Tier-2 level network/desktop support, including a minimum 1-year professional experience in cloud computing.
• Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.
   

Skills

• Demonstrated analytical skills and ability to troubleshoot and resolve handware and software problems methodically.
• Extensive knowledge of O365 applications.
• Extensive knowledge of windows administration at multi-site environment.
• Extensive knowledge of TCP/IP and telecoms/network protocols, cisco devices, VPN, MS telephony, active directory, backup and replication, ticketing systems, antivirus software, and ICT utilities.
• Knowledge of MS Azure environment and cloud computing.
• Ability to write clear technical document and reports.
• Ability to deliver technical and end user training.
•  

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For all applicants, fluency in Englsih  and español is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

• IOM only accepts duly completed applications submitted through the IOM e-Recruitment system

• Only shortlisted candidates will be contacted.

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

•  IOM does not charge a fee at any stage of its recruitment process.

•  This vacancy is only available for local citizens or foreigners with right of residence and right to work in the country.

• For further information and other job postings, you are welcome to visit our website:  IOM Careers and Job Vacancies

Required Skills

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