Details
Mission and objectives
At the heart of UNICEF's work is the program countries. Each office works in line with UNICEF's mission as part of a specific program of cooperation with local governments. Their work is based on a five-year plan based on a situation analysis and is provided with technical assistance by the regional offices. UNICEF's work is part of other UN activities in the country.
Context
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfil their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices around the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and IT Customer Care. Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's program results worldwide. The Payroll & Offboarding Section delivers high quality, responsive, timely and equitable human resources services for UNICEF offices which include Job Classification, Offboarding, & Payroll Processing including processing of staff entitlements, benefits related to separation from service, processing of pension and after-service health and life insurance.
Assignment context and brief context of the project: The Payroll & Offboarding Section provides critical HR services to UNICEF offices globally, including payroll administration, separation benefits and entitlements, pension processing, ASHI/ASLI applications, salary and rental advances, inter-agency billing, and advisory support. To ensure efficient and high-quality service delivery, the Section focuses on continuous improvement, process optimization, data tracking and monitoring, and evidence-based decision-making. Given the complexity of its portfolio and frequent demand for advisory support, the Section also requires a strong, accessible, and user-friendly knowledge base to support staff self-service and consistent service delivery.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices around the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and IT Customer Care. Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's program results worldwide. The Payroll & Offboarding Section delivers high quality, responsive, timely and equitable human resources services for UNICEF offices which include Job Classification, Offboarding, & Payroll Processing including processing of staff entitlements, benefits related to separation from service, processing of pension and after-service health and life insurance.
Assignment context and brief context of the project: The Payroll & Offboarding Section provides critical HR services to UNICEF offices globally, including payroll administration, separation benefits and entitlements, pension processing, ASHI/ASLI applications, salary and rental advances, inter-agency billing, and advisory support. To ensure efficient and high-quality service delivery, the Section focuses on continuous improvement, process optimization, data tracking and monitoring, and evidence-based decision-making. Given the complexity of its portfolio and frequent demand for advisory support, the Section also requires a strong, accessible, and user-friendly knowledge base to support staff self-service and consistent service delivery.
Task description
Human Resources Officer will support the Payroll & Offboarding Section in strengthening project coordination, decision support, and knowledge management. The role will assist the Section Chief in monitoring priority initiatives, coordinating project updates across workstreams, preparing briefing materials, and tracking follow-up actions. The UN Volunteer will also support the maintenance and continuous improvement of the Section’s knowledge base, ensuring that guidance, process documentation, templates, and learning resources are accurate, accessible, and aligned with UNICEF policies and procedures. Through these responsibilities, the role will contribute to improved service delivery, stronger information management, and a culture of collaboration, innovation, and continuous improvement within the Section.
Main Responsibilities and Tasks:
• Support to Section priority setting, decision-making and project management
o Support the Section Chief in managing information flow, identifying priority issues, summarizing key documentation, and proposing timely follow-up actions.
o Prepare briefing materials, presentations, background research, and inputs to support meetings, missions, and informed decision-making.
o Attend meetings as required to capture key points, track actions, and support follow-up on matters raised.
o Coordinate inputs for position papers, presentations, efficiency reports, project updates, and other documents related to Section priorities.
o In coordination with BIS, support periodic project reviews by preparing updates, monitoring progress, and highlighting issues requiring attention.
o Coordinate and monitor project activities across workstreams, using standard tools and checklists to support prioritization, implementation, and change management.
• Knowledge Management Support:
o Maintain and regularly update the Section’s knowledge base, including SharePoint content, SOPs, guidance notes, FAQs, templates, checklists, and process documents, ensuring accuracy, accessibility, and alignment with UNICEF policies and procedures.
o Work with team leads, subject matter experts, BIS, and relevant stakeholders to identify knowledge gaps, capture institutional knowledge, and document process or policy changes.
o Develop clear and user-friendly knowledge products, including quick guides, process maps, briefing materials, presentations, and training resources to support onboarding, self-service, and consistent service delivery.
o Coordinate periodic reviews of knowledge materials, maintain ownership and review schedules, monitor usage and relevance, and recommend improvements to strengthen quality and user experience.
o Promote knowledge-sharing, collaboration, innovation, and continuous improvement across the Payroll & Offboarding Section.
Main Responsibilities and Tasks:
• Support to Section priority setting, decision-making and project management
o Support the Section Chief in managing information flow, identifying priority issues, summarizing key documentation, and proposing timely follow-up actions.
o Prepare briefing materials, presentations, background research, and inputs to support meetings, missions, and informed decision-making.
o Attend meetings as required to capture key points, track actions, and support follow-up on matters raised.
o Coordinate inputs for position papers, presentations, efficiency reports, project updates, and other documents related to Section priorities.
o In coordination with BIS, support periodic project reviews by preparing updates, monitoring progress, and highlighting issues requiring attention.
o Coordinate and monitor project activities across workstreams, using standard tools and checklists to support prioritization, implementation, and change management.
• Knowledge Management Support:
o Maintain and regularly update the Section’s knowledge base, including SharePoint content, SOPs, guidance notes, FAQs, templates, checklists, and process documents, ensuring accuracy, accessibility, and alignment with UNICEF policies and procedures.
o Work with team leads, subject matter experts, BIS, and relevant stakeholders to identify knowledge gaps, capture institutional knowledge, and document process or policy changes.
o Develop clear and user-friendly knowledge products, including quick guides, process maps, briefing materials, presentations, and training resources to support onboarding, self-service, and consistent service delivery.
o Coordinate periodic reviews of knowledge materials, maintain ownership and review schedules, monitor usage and relevance, and recommend improvements to strengthen quality and user experience.
o Promote knowledge-sharing, collaboration, innovation, and continuous improvement across the Payroll & Offboarding Section.
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