The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Context / Introduction to the IRC
The International Rescue Committee (IRC) is a non-political, non-profit, non-religious humanitarian organization serving refugees worldwide. The IRC implements programs to promote sustainable solutions for displaced persons, refugees, and host communities through health, sanitation, shelter, rehabilitation, and education projects. IRC has been serving refugees since 1933 and is present in 40 countries in Europe, Africa, and Asia, as well as through a resettlement support program in the United States. IRC is an organization committed to freedom, human dignity, and self-reliance. This commitment translates into well-planned resettlement assistance, global emergency aid, rehabilitation, and advocacy for refugees.
IRC began operations in Cameroon in 2016 to respond to the growing concerns of people affected by Boko Haram-related violence in the Far North region of the country. Assistance to displaced populations extends throughout the Far North, particularly in Diamaré, Mayo Sava, Mayo Tsanaga, and Logone & Chari through the field office in Maroua. IRC implements programs to increase access to water and improve hygiene practices in vulnerable displaced and host communities, as well as cash transfer programs to enable economically disadvantaged families to meet basic needs and improve food security. This includes both education and child protection services to address children's learning and safety needs and priorities. IRC also offers protection programs to combat gender-based violence against women and girls and to support victims of human rights violations.
Following the escalating crisis in the North-West and South-West regions of Cameroon, IRC expanded its operations in the South-West region in 2018 and in the North-West in 2019. IRC provides vital humanitarian assistance to internally displaced populations, with field bases in Buea, Mamfe and Bamenda.
The Protection Assistant will be responsible for overseeing the implementation of the GBV casemanagement activities at the safe spaces as well as mobile response in the affected areas. This will include availability at the safe space to receive and manage cases referred by other actors, IRC staff, community focal points and those who will come themselves to seek the service. The Case Management Assistant will support GBV survivors in the case management process from start to finish and will follow up and advocate for access to other available service.
SCOPE OF WORK
Under the direction supervision of the Protection Officer, the Protection Assistant will:
• Ensure the supervision, management, and follow-up of survivors’ cases at the level of the safe space but also in the community.
• Ensure that the care activity respects the guiding principles of case management, namely confidentiality, security, respect for dignity and non-discrimination.
• Compliance with the criteria established by the Protection program, through the program quality checklist.
• Collect data on reported cases and ensure the availability of essential information on survivors’ needs and necessary tools for medical referral or other necessary services (including post-rape kit, confidential and private places, data sheets, etc.)
• Share a weekly and monthly report of assisted cases with your supervisor.
• Present a quarterly analysis of GBV cases treated with his/her supervisor for programmatic guidance, including sensitization themes.
• Set up an action plan with their survivor to allow follow-up and support in the implementation.
• Maintain good relations internally with program staff and externally with other actors involved in GBV, namely medical providers for monitoring, support, and advocacy for access to services.
• Actively participate in weekly Protection team meetings as well as in internal and external trainings, team retreats and other meetings or workshops.
• Collaborate closely and effectively with those responsible for other sections within the Protection Program.
• Attend various meetings within and out of the IRC as requested by the Protection Officer, or the Program Manager/Coordinator;
• Participate fully in the distribution on dignity kits and related activities.
• Perform other tasks requested by the WPE program hierarchy or necessary for the organization
Technical Quality
• Be in permanent contact with health centers to ensure good medical care, and that the centers have post-rape kits;
• Regularly updates the GBVIMS data collection tools and share the report with his supervisor and the MEAL Officer.
• Ensures the protection and retention of survivor information in a secure and confidential space.
• Participates in capacity building of case management focal points on guiding principles and psychosocial support, referral to health centers and other available services.
• Implements, under the supervision of the Protection Officer and in collaboration with the M&E officer, the tools developed for monitoring the quality of the services provided by the health centers and his/her psychosocial focal points.
• Assists the Protection Officer with the design and development of training modules on relevant topics for focal points and target groups.
• Follows the guiding principles [respect, confidentiality, non-discrimination, security], and treat survivors with respect and compassion while maintaining confidentiality.
• Ensures security, safety, and confidentiality of safe spaces in the intervention areas.
Monitoring
• Prepare and submit weekly/monthly plans/reports.
• Proactively identify the challenges faced by psychosocial focal points, proposing solutions in line with the objectives and activities of the program.
• Liaise with the IRC team to ensure good referral of cases between programs.
• Carry out some assessments in implementing communities as need arises.
General
• Adheres to the IRC Way (IRC Ethics).and safeguarding, anti-workplace harassment. Ensures the optimal implementation of the IRC Way in the working environment and during the implementation of activities.
• Portrays exemplary good behavior by implementing both the IRC Way and humanitarian principles at home and in the society.
• Is available to perform any other ad hoc task deemed useful by his / her direct supervisor or by the IRC.
• Contributes to the production of the weekly report and the monthly report or any other reports requested by the supervisor.
• Actively participates in weekly Protection team meetings as well as in internal and external trainings, team retreats and other meetings or workshops.
• Collaborates closely and effectively with those responsible for other sections/field bases/communities within the Protection program.
• Performs other tasks requested by the Protection program hierarchy.
• Track complaints and document lessons learned, best practices.
• Other functions
• Ensure that all activities will be implemented in accordance with IRC operational policies.
• Other additional tasks assigned by the supervisor.
Qualifications
• Holder of a university degree in Psychology, human rights, law, gender or related fields…
• A minimum of one year of professional experience in a company or in an NGO, CSO with community development initiatives preferably, a proven capacity in community mobilization, identification, registration, and selection of beneficiaries is highly required.
• Experience in case management, preferably in GBV case management
• Good knowledge of GBV core concepts, guiding principles, and attitudes towards survivors
• Understands and speaks local languages fluently and a good ability to speak and write English and pidgin English.
• Have a good behavior and a respectful attitude towards beneficiaries, local authorities, community leaders, colleagues, and superiors.
• Knowledge of other local languages of the community, as well as of the cultures and traditions of the community would be an asset.
• Be flexible; be able to work in a team, sometimes under pressure and often in an unstable security environment.
• Basic knowledge of computer tools: Word, Excel, Power Point and MS Outlook would be an asset.
• Have a sense of organization and a strong ability to manage time.
• Have excellent interpersonal and teamwork skills.
• Be of Cameroonian Nationality.
• Female candidates are highly encouraged to apply
• Applications will be considered on rolling basis.
The deadline for submitting applications is August 21, 2026.
Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
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