Females are highly encouraged to Apply.
Background:
The purpose of Area Support Manager position is to provide sufficient support to relevant program in area level and sub-offices. The position leads and provides support to the Support units while making sure that staff comply with NRC and donor guidelines. The position shall lead all support related matters in NRC South Sudan, North Area Office. The Support Manager will ensure that all support functions are providing high quality and efficient support for programme implementation.
What we are looking for:
The Area Support Manager plays a strategic and operational role in ensuring that all support functions such as finance, human resources, logistics/procurement, administration, and ICT run efficiently across the area office and its sub-offices. This position serves as a key link between programme implementation teams and support departments, enabling quality, timely, and compliant delivery of NRC’s projects to affected populations.
What you will do:
Generic Responsibilities:
Line management responsibilities for directly reporting staff Finance, HR & Admin, Logistics and ICT. This includes the Performance management process, setting clear goals aligned to area strategy and priorities, and to follow up and support staff’s achievement.
Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
Facilitate the Area Office support functions’ strategic input to the development of the Country Strategy and Plan of Action
Provide input on operational support in proposal development, and coordinate and align operational support with programme plans
Responsible for ensuring quality support to project implementation.
Facilitate the Master Budget, area level budgets and BPO development, including assess and monitor costs and resource allocation needs
Responsible for the strategic development of Area level structures, technical systems, human resource capacity and allocation
Responsible for development of new area specific technical SOPs, guidelines and tools
Responsible for organisational learning related to programme support
Responsible for technical capacity building of support staff
Development of holistic and needs based programmes, including cash-based interventions and marked based programmes
Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures
Specific Responsibilities:
- Provide strategic leadership and line management to the Finance, Human Resources & Administration, Logistics, ICT, and Support Services teams, ensuring effective performance management, staff development, coaching and accountability.
- Strengthen operational planning and coordination by aligning support functions with programme priorities, anticipating operational risks, and ensuring operational readiness for project implementation and emergency response.
- Oversee financial management and monitoring of the Area Office, including budget planning, expenditure tracking, forecasting, cost control, cash flow monitoring, financial risk mitigation, and timely implementation of corrective actions.
- Lead the development, monitoring, and review of the Area Office Master Budget ensuring optimal resource allocation and value for money.
- Champion staff care, wellbeing, and duty of care initiatives, promoting staff welfare, employee engagement, occupational health and safety, psychosocial wellbeing, and a positive organizational culture.
- Provide strategic oversight of fleet and transport management, ensuring safe, efficient, cost-effective, and compliant management of vehicles, drivers, fuel consumption, maintenance schedules, utilization, and fleet performance.
- Oversee office and facilities management, ensuring NRC offices, staff accommodation, stores/warehouses, and other facilities are safe, functional, adequately maintained, and compliant with NRC standards and systems.
- Ensure effective management and accountability of NRC assets, including planning, inventory control, asset registration, maintenance, tracking, disposal, and compliance with organizational policies.
- Provide strategic oversight of procurement, logistics, warehousing, and supply chain operations, ensuring timely acquisition and delivery of goods and services while maintaining compliance with NRC procedures and donor requirements.
- Ensure ICT systems and infrastructure adequately support programme and operational needs, including data protection, cybersecurity, communication systems, and user support.
- Lead operational risk management, ensuring appropriate internal controls, fraud prevention mechanisms, and mitigation of operational, financial, legal, and reputational risks.
- Ensure full compliance with NRC policies, procedures, donor regulations, statutory requirements, audit recommendations, and internal control standards across all support functions.
- Develop, review, and implement area-specific operational systems, Standard Operating Procedures (SOPs), guidelines, tools, and process improvements to enhance efficiency, accountability, and service delivery.
- Provide operational leadership and technical input into proposal development, project design, donor budgeting, operational feasibility assessments, and implementation planning.
Other generic Roles:
Responsible for corruption mapping and mitigation practices and procedures in the programme.
Ensure adequate and fit-for-purpose support strategy rooted in staff capacity development.
Ensure that all rules, regulations, routines, procedures, SOPs are accessible to and known by all staff.
Ensure the inclusion of cash-based interventions and marked based programmes in country and area-based strategies and their implementation across and within NRC’s core competencies
Provide an enabling environment for the implementation of cash-based interventions, including multipurpose cash assistance, emergency cash responses
Any other tasks as delegated by the line managers
What will you bring:
Generic professional competencies:
University degree in Finance, Accounting, Business Administration, Management, or related field is required.
Minimum 4 years of experience in a senior management position in a humanitarian/ recovery context
Proficient in financial systems and software (e.g., Agresso, QuickBooks, or similar ERP systems).
Strong understanding of donor compliance, audit requirements, and internal control systems.
Demonstrated experience in managing HR processes, including recruitment, performance management, staff development, HR record keeping and employee relations.
Strong grasp of national labor laws and organizational HR policies and procedures.
Experience working in complex and volatile contexts
Allocation of resources and costs expertise
Documented results related to the position’s responsibilities
Knowledge of own leadership skills/profile
Fluency in English, both written and verbal
Knowledge of cash-based interventions and market-based programmes
Context related skills, knowledge and experience:
Knowledge of South Sudan context
Ability to collaborate with local authorities where support function is required (e.g Assets disposal)
Solid knowledge of Finance, HR, ICT and Logistics routines in a humanitarian context
Excellent communication skills
Ability to process large amounts of liquid data
What do we offer:
Duty station: Aweil
Contract: national contract, 12 Months.
Salary/benefits: grade 8 on NRC’s national salary scale.
Travel: 30%
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
Find out more about the benefits of working for NRC
Important information about the application process
Internal candidates only: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
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Mandatory to submit the below when applying:
Your most updated English CV and remove all previous outdated CVs.
English Cover Letter
Do not attach certificates or any other documents apart from the two mentioned above.
Incomplete applications or the ones submitted in other languages than English will not considered.
Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
This position is only open to candidates who have the legal right to work in South Sudan. NRC will not sponsor visa nor work permits as the contract is national.
If you have any questions about this role, please email ESA Recruitment esa.recruitment@nrc.no with the job title as the subject line.
Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short video to see NRC in action.
An estimated 9.4 million people in South Sudan need humanitarian assistance and protection services in 2023, reflecting 76 per cent of the population. Many of the 2.3 million South Sudanese living in protracted displacement since 2013 have been displaced multiple times and cannot return home. The ongoing conflict in Sudan continues to drive significant displacement into South Sudan with hundred thousands new arrivals since April 2023. The returnees are encouraged to go to areas of origin, places that are equally vulnerable and lack basic services. Often their houses, land or property has been destroyed by the civil war or is occupied. Humanitarian actors are over stretched by the volume of returns and associated needs.
Over 83 per cent of South Sudan’s population relies on subsistence farming, livelihood, and fishing as their primary source of livelihoods, leaving them vulnerable to climatic and conflict related shocks and stressors. Disrupted supply chains, weakening currency, and rising cost, diminishes the purchasing power of the population, exacerbating existing malnutrition and food insecurity. South Sudan remains one of the most severe protection crises in the world, with high levels of gender-based violence and significant gross human rights violations across the country, and with people impacted by violence having limited access to justice and the rule of law.
Despite significant deployment of humanitarian assistance, the cumulative effects of years of conflict, a surge in sub-national violence, and unprecedented flooding, leaves vulnerable population in urgent needs of basic services and protection.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
Do demanding and professional work, often in challenging contexts.
Join a work culture that empowers every employee to share ideas and take responsibility.
Be part of a welcoming and supportive community committed to human dignity.