POSITION SUMMARY:

HIAS Kenya seeks to recruit a Part-Time IT Associate who will provide technical support to staff in areas related to personal computers (PCs), PC-related hardware and software, email systems, mobile voice/data devices, and network and internet services on a need basis. The associate will support the administration and maintenance of local area networks (LAN), wide area networks (WAN), and related IT infrastructure, including servers, routers, wireless devices, and associated hardware and software.

ESSENTIAL FUNCTIONS

Technical Support & User Assistance

  • Provide first-level technical support to users on IT-related hardware, software, and systems.
  • Assist with troubleshooting and resolving issues related to computers, printers, mobile devices, email, and network connectivity.
  • Support staff with the use of Microsoft 365 applications and other organizational software.
  • Provide IT orientation and basic training to staff and new technology users.

Systems & Network Support

  • Support the maintenance and administration of local area networks (LAN), internet services, and related equipment, including routers, wireless devices, and network connections.
  • Assist in monitoring the performance of IT equipment and systems to ensure optimal functionality.
  • Support the installation, configuration, and deployment of approved software and applications.
  • Assist with basic user account administration, including account creation, modification, and deactivation
  • Install, troubleshoot, maintain, and repair hardware and software according to HIAS IT standards and global security requirements.
  • Provide guidance to users on the proper use of IT systems and best practices for information security.
  • Support compliance with organizational policies, including safeguarding and accountability requirements.
  • Perform other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

  • Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related field.
  • Minimum of 6 months of relevant experience in an IT support or technology support environment.
  • Internship, volunteer, or part-time experience in IT support will be considered.
  • Experience working with an NGO or humanitarian organization is an added advantage.
  • Understanding of computer hardware, operating systems, software installation, and troubleshooting.
  • Basic knowledge of networking concepts, including LAN/WAN, TCP/IP, DNS, wireless networking, and internet connectivity.
  • Knowledge of Accountability to Affected Populations (AAP) principles.
  • Knowledge of Prevention of Sexual Exploitation and Abuse (PSEA) standards.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or ESR.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • (Hachnasat Orchim)

We Welcome the Stranger

Justice • Justicia • Justice • (Tzedek)

We Pursue Justice

Empathy • Empatía • Empathie • (Chesed)

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • (Chevruta)

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • (Ometz)

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.