ICT Associate - Systems Support

The Asia Pacific Regional Office, based in Bangkok, Thailand, provides strategic leadership and oversight for UNOPS operations across 17 countries, ensuring high performance, operational excellence, and alignment with organizational goals. Operations currently span Afghanistan, Bangladesh, Cambodia, China, India, Indonesia, Lao PDR, Myanmar, Nepal, Papua New Guinea, Pakistan, the Philippines, Sri Lanka, Thailand, Vietnam, and the Pacific Islands. Across these countries, we work closely with key stakeholders to strengthen partnerships and maximize impact through five main operating units: Afghanistan (AFCO), Myanmar (MMCO), South Asia Multi-Country Office (SAMCO), East Asia and Pacific Multi-Country Office (EAPMCO), and the Asia Regional Health Cluster (ARHC). Through these entities, we provide agile, client-focused service delivery across diverse sectors - including infrastructure, health, procurement, and project management - supporting the implementation of sustainable development solutions across the region.

The East Asia and Pacific Multi-Country Office (EAPMCO), headquartered in Bangkok, supports UNOPS operations across 24 countries in Southeast Asia, Northeast Asia, and the Pacific. Established in January 2023, EAPMCO provides strategic direction, operational support, and quality assurance to ensure the efficient and effective delivery of projects across its portfolio. EAPMCO implements initiatives in priority areas such as energy transition, climate change, and sustainable development, drawing on UNOPS' core expertise in human resources, procurement, infrastructure, fund management, and programme management.

Established in 2016, UNOPS Philippines supports the government and development partners in advancing sustainable development through services including sustainable procurement, project and grant management, infrastructure, and logistical support. UNOPS projects in the Philippines focus on key areas such as governance, justice, health, and infrastructure, with a strong emphasis on capacity building, community resilience, and accelerating progress toward the Sustainable Development Goals (SDGs).

Background Information - SUBATRA

Support to Bangsamoro Transition (SUBATRA) is a 5-year program funded by the European Union and co-financed by the Spanish Agency for International Development Cooperation (AECID), through an Agreement with the Government of the Republic of the Philippines. SUBATRA contributes to a smooth and timely undertaking of the transition through capacity building of the three branches of the Bangsamoro Government (executive, legislative, and judicial) and civil society organizations. This will promote an enabling good governance environment and support the efficient implementation of policies set up by the transition plan, with a focus on capacities that are critical for the sound functioning of interim institutions. These include

• Output 1: Enhanced capacity of the Office of the Chief Minister and selected ministries, offices, and agencies (MOAs) to formulate and implement transitional policies;

• Output 2: Enhanced capacity of the Bangsamoro Parliament to effectively exercise its lawmaking, oversight, and representation functions;

• Output 3: Enhanced capacity of the multi-faceted Bangsamoro justice system to guarantee access to justice, especially for marginalized and vulnerable groups; and

• Output 4: Enhanced capacity of the civil society to support participatory governance and help mitigate risks to peaceful transition in BARMM.

The expected outcomes of the project are:

• Overall Objective: To contribute to a peaceful, cohesive, secure, and inclusively developed Mindanao.

• Specific Objective: The establishment of an enabling democratic governance environment for a smooth implementation of the transition in the Bangsamoro Region.

UNOPS is responsible for the provision of logistical and administrative support, which includes the organization of training, workshops, seminars, and study tours, as well as the foreseen procurement of equipment under Outputs 1, 2, and 3, including communication and visibility and monitoring and evaluation activities. In addition, UNOPS is in charge of the assessment and implementation of the infrastructure and ICT components of the Action linked to Outputs 1, 2, and 3. UNOPS will coordinate and receive policy directions from the EU and abide by decisions and directions provided by the Programme Steering Committee (PSC) of SUBATRA, in accordance with the matrix of responsibilities, UNOPS rules and procedures, and within the budget limit of its Agreement with the donors.

The Bangsamoro Autonomous Region in Muslim Mindanao (BARMM), through the Office of the Chief Minister — Information and Communications Office (OCM-ICO), is implementing the Attendance Collection and Monitoring — Automated Collection and Monitoring System (AC-AMS). The project aims to automate the collection, processing, and reporting of employee attendance data across BARMM agencies.

The ICT Associate - Systems Support provides on-site technical coordination for implementing the AC-AMS at the Office of the Chief Minister – Information and Communications Office (OCM-ICO) under the SUBATRA Program. The role contributes to the reliable and well-documented delivery of the system within the OCM-ICO infrastructure, in accordance with BARMM ICT policies, operational and security requirements, and OCM-ICO-established software engineering standards. The position is coordination- and operations-oriented, working alongside the software development capacity resident within the OCM-ICO development team.

The position requires solid working experience in ICT operations, Linux server environments, infrastructure and deployment support, and the software development lifecycle.

The ICT Associate - Systems Support works closely with the ICT Specialist, the OCM-ICO Lead Developer, the OCM-ICO DevOps and Network Lead, and project stakeholders to coordinate the verification, deployment, and documentation of system components within the OCM-ICO infrastructure. Ownership of the OCM-ICO data center, network, and server infrastructure rests with OCM-ICO; the role works in support of and under the direction of the OCM-ICO DevOps and Network Lead on all infrastructure matters. Technical direction for the project is provided on a distributed basis. The role, therefore, serves as the designated on-site technical point of contact, maintaining continuous communication with the ICT Specialist so that technical direction, delivery progress, risks, and emerging issues are conveyed accurately in both directions and without delay. The role carries substantial on-site autonomy and calls for corresponding professional judgment, initiative, and reliability.

The role also supports knowledge transfer through technical collaboration with OCM-ICO personnel to strengthen institutional technical capability and support the long-term sustainability and maintainability of the system after project completion.

The role coordinates on-site technical implementation activities, supports the verification and upkeep of project environments, assists with deployment and development tooling, monitors delivery progress, and maintains technical documentation under the direction of the ICT Specialist and OCM-ICO technical leadership. The ICT Associate - Technical Coordination further contributes to issue identification, escalation, security and compliance verification, and stakeholder coordination throughout the sprint-based delivery lifecycle.

Reporting to the designated ICT Specialist and working under the technical supervision of OCM-ICO, the role ensures that assigned outputs — including environment verification activities, deployment support, coordination records, progress reports, and supporting documentation — are delivered in accordance with project requirements, engineering standards, security requirements, and milestone timelines. The role additionally contributes to institutional capacity development through collaborative technical engagement with OCM-ICO counterparts, supporting long-term operational sustainability after project completion.

Reporting to the ICT Specialist, the incumbent will be responsible for:

1. Coordinating On-Site Technical Implementation and Project Communication

• Serve as the designated on-site technical point of contact for the AC-AMS implementation at OCM-ICO.
• Maintain continuous communication with the ICT Specialist, including regular delivery status updates and prompt escalation of blockers, risks, and emerging issues.
• Convey technical direction, decisions, and project context between the ICT Specialist and the OCM-ICO development team.
• Represent the ICT Specialist at on-site meetings, working sessions, and technical discussions as designated, and report outcomes without delay.

2. Supporting Infrastructure, Environment, and Deployment Activities

• Support the monitoring and day-to-day troubleshooting of Linux-based server environments used for AC-AMS development, staging, and production, under the direction of the OCM-ICO DevOps and Network lead.
• Assist in verifying environment configuration, server availability, network connectivity, and deployment readiness within the OCM-ICO infrastructure environment.
• Assist in preparing deployment, staging, and rollout activities in coordination with the OCM-ICO DevOps and Network lead.
• Support on-site verification of biometric terminal connectivity, edge gateway installation, and related hardware commissioning activities.
• Observe the operational stability of deployed system components and escalate anomalies for resolution.
• Maintain records of environment configuration, access arrangements, and changes applied.

3. Supporting Development Workflows and Project Tooling

• Provide access provisioning support, configuration assistance, and first-line troubleshooting for the project's development tooling.
• Maintain sufficient working familiarity with the adopted tooling and associated workflows to monitor accurately and report on development activity.
• Assist the OCM-ICO development team in adopting new or updated tooling introduced over the course of the project, including AI-assisted development tools where these form part of the project's adopted toolset.
• Promote consistent application of established development workflows, engineering standards, and quality expectations across the team.
• Report to the ICT Specialist on tooling utilisation, effectiveness, and any constraints affecting delivery throughput.

4. Participating in Agile Delivery and Engineering Processes

• Participate actively in sprint-based delivery activities, daily stand-up meetings, sprint reviews, and collaborative planning sessions.
• Follow established Git workflows, version control standards, branching strategies, and CI/CD processes defined by OCM-ICO.
• Contribute to technical discussions, troubleshooting activities, and issue resolution processes.
• Support the timely completion of assigned sprint deliverables and milestone activities.

5. Upholding Operational Quality, Security, and Compliance

• Apply secure operational practices in project environments, including appropriate access control, credential management, and change management.
• Assist in verifying that project environments and configurations align with ICT governance requirements, data privacy obligations, and security standards defined by OCM-ICO.
• Escalate security concerns, access anomalies, and compliance gaps to the ICT Specialist and OCM-ICO technical leadership.
• Support the OCM-ICO development team in addressing findings arising from testing and User Acceptance Testing (UAT) activities that relate to environment, configuration, or deployment.

6. Maintaining Technical Documentation and Progress Reporting

• Prepare accurate progress reports for the ICT Specialist covering delivery status, risks, blockers, and dependencies.
• Document issues, risks, and deviations from plan as they arise on site, and escalate them through the designated reporting line.
• Maintain technical documentation covering environments, configurations, deployment procedures, and operational runbooks.
• Contribute to user guides, maintenance documentation, deployment instructions, and handover materials.
• Track task and sprint progress against the agreed delivery schedule and milestone timelines.

7. Contributing to Knowledge Transfer and Institutional Capacity Building

• Participate in collaborative technical sessions with designated OCM-ICO counterparts throughout the engagement.
• Guide OCM-ICO personnel in the operation and maintenance of project environments and tooling.
• Contribute to institutional knowledge transfer efforts aimed at enabling OCM-ICO to independently operate, maintain, and extend the system after project completion.

Required

• Secondary school (or equivalent) with 6 years of relevant experience OR
• Bachelor's degree (or equivalent) in any discipline with  2 years of relevant experience.

Required

• Relevant experience is work in ICT operations, systems administration, technical support, or IT infrastructure.
• Working knowledge of Linux-based server environments — file permissions, package management, service management, and log inspection via the shell. Any distribution or comparable Unix-like experience is acceptable.
• Experience in supporting or participating in the software development lifecycle, including one or more of the following: version control, testing, and/or deployment processes.

Desired

• Experience with collaborative or Agile software development practices.
• Familiarity with AI-assisted development tooling and workflows.
• Experience working with substantial autonomy under distributed or remote technical supervision.
• Experience in supporting or coordinating ICT projects involving multiple institutional stakeholders.
• Exposure to enterprise web application environments and REST API-based systems.
• Experience in supporting hardware commissioning, network configuration, or field deployment activities.

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