Context

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The ICT Coordinator is responsible for delivering high-quality ICT support across the designated delegation, providing strategic guidance to management on technology utilization, and ensuring the secure, reliable, and policy-compliant operation of the ICT environment. The role oversees the installation, maintenance, enhancement, and performance optimization of ICT infrastructure, systems, networks, and end-user technologies through regular testing and adherence to standard configurations. Additionally, the ICT Coordinator leads multidisciplinary ICT teams, supports the recruitment and development of national ICT staff, and drives the continuous improvement of ICT services to meet operational needs.

Relationships

  • Internally, interacts with delegation management and employees. Also interacts with the Global Support team at levels two and three.
  • Externally, interacts with local suppliers and ICT departments in other organizations.

General duties

  • Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
  • Understands and adheres to the ICRC Code of Conduct
  • Understands the roles of the components of the International Red Cross and Red Crescent Movement
  • Respects and observes staff regulations and security rules at all times
  • Represents the ICRC in a professional manner at all times
  • Develops and maintains a pleasant and conducive working environment with colleagues and line managers
  • Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
  • May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

Accountabilities & responsibilities

  • Advises delegation management on ICT-related matters and technology solutions that support operational objectives.
  • Ensures the implementation and effective use of information systems that meet operational requirements, while maintaining uninterrupted service and integration with the ICRC's global information system.
  • Ensures ICT policies, procedures, and standards are implemented, adapted to the local operational context, and consistently adhered to by users.
  • Negotiates contracts and service agreements with local providers, safeguarding the ICRC's operational and commercial interests.
  • Oversees the installation, maintenance, and monitoring of communications infrastructure in compliance with ICRC policies, guidelines, and local operational conditions.
  • Ensures ICT security measures are aligned with organizational security standards and operational security requirements.
  • Supervises testing of ICT infrastructure, hardware, software, networks, and related equipment to ensure optimal performance, reliability, and compliance with standard configurations.
  • Leads and manages ICT support teams, ensuring the effective delivery of ICT services and technical support. 

Education

  • Degree in telecommunications, electronics, computer science or related field, or equivalent experience.
  • ICT management certification (ITIL or equivalent).
  • Microsoft Certification (MCSA level).

Language

  • English & French: Professional proficiency (C1 Level) is mandatory
  • Knowledge of Arabic, Spanish or Russian is a strong asset

Professional experience required

  • At least 5 years of professional experience in IT service operation management.
  • At least 2 years of confirmed experience in people management.
  • Knowledge of wireless technologies is mandatory.
  • Project Management Certification (PRINCE2 or equivalent) is an asset.
  • Cybersecurity knowledge and experience is an asset. 

People management responsibilities

Yes

Reports to (role)

  • ICT Head of Region / Head of ICT Field Services  

Additional information

  • Type of Position: Mobile
  • Type of Contract: Maximum-term contract
  • Estimated Start Date: Selected candidates will be integrated into a pool and will be deployed to the field depending on operational needs
  • Job level: C1
  • Location: Global Field Deployment

Application Deadline: 30th September 2026.

Our values

  • At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this
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