Consular Support Assistant

Established in 1951, Client is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non- governmental partners. Client is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

1.Support liaison and coordination with embassies and consular authorities to facilitate the verification of migrants’ nationality and the issuance of travel documents for voluntary return cases.

2.Assist in organizing and coordinating consular missions, interviews, and verification sessions between migrants and relevant embassies, including scheduling, documentation, and logistical arrangements.

3.Maintain accurate records and case documentation related to travel document requests, nationality verification processes, and embassy communications in accordance with IOM data protection standards.

4.Provide administrative and operational support to the Consular Support team, including drafting correspondence, preparing briefing materials, and supporting the follow-up with embassies on pending cases.

5.Coordinate with Protection, Case Management, and Return teams to support the identification, referral, and follow-up of migrants requiring consular assistance throughout the documentation process.

6.Track and monitor travel document requests and embassy communications, maintaining updated lists of submitted cases, issued documents, and pending caseloads.

7.Support the organization of meetings, workshops, and coordination activities with embassies and relevant stakeholders, including preparation of meeting minutes and follow-up actions.

8.Maintain filing, storage, and management of sensitive documentation, including passports, expired travel documents, and embassy correspondence, in line with established procedures.

9.Assist in compiling data and preparing routine internal reports, updates, and briefing notes related to consular support activities, travel document issuance, and coordination efforts.

10.Support biannual embassy assessments by identifying logistical and administrative needs and facilitating consular processes.

11.Follow established safety and security protocols during field deployments and report any incidents or concerns to the designated focal points.

12.​Perform other related duties as assigned.​ 

National Consular Support Officer, NOA

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioural indicators –

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. 

EXPERIENCE

• Professional experience in the field of Protection and assistance to vulnerable populations. 

• Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines.

• Demonstrated problem solving attitude and skills.

• Good written and spoken communications skills, good interpersonal skills, ability to work in a multi-cultural environment.

• Good knowledge of MS Office applications .e.g. Excel, Word, Outlook, etc

None 

Skills

• Computer skills including Microsoft Office Suite and Mimosa system.

• Knowledge of Protection principles and protection case management

• Strong communication skills