Knowledge Management Officer

The Asia Pacific Regional Office, based in Bangkok, Thailand, provides strategic leadership and oversight for UNOPS operations across 17 countries, ensuring high performance, operational excellence, and alignment with organizational goals. Operations currently span Afghanistan, Bangladesh, Cambodia, China, India, Indonesia, Lao PDR, Myanmar, Nepal, Papua New Guinea, Pakistan, the Philippines, Sri Lanka, Thailand, Vietnam, and the Pacific Islands. Across these countries, we work closely with key stakeholders to strengthen partnerships and maximize impact through five main operating units: Afghanistan (AFCO), Myanmar (MMCO), South Asia Multi-Country Office (SAMCO), East Asia and Pacific Multi-Country Office (EAPMCO), and the Asia Regional Health Cluster (ARHC). Through these entities, we provide agile, client-focused service delivery across diverse sectors - including infrastructure, health, procurement, and project management - supporting the implementation of sustainable development solutions across the region.

The South Asia Multi-Country Office (SAMCO) supports UNOPS operations across six countries: Bangladesh, India, the Maldives, Nepal, Pakistan, and Sri Lanka. SAMCO delivers a broad range of services and technical expertise in climate change, water, sanitation and hygiene (WASH), infrastructure, procurement, human resource management, and fund management. Each country office is staffed with local technical experts and maintains strong partnerships with national governments, ensuring context-specific solutions and effective project implementation.

Since 1999, UNOPS has been a committed partner in Pakistan, supporting the country’s progress toward the Sustainable Development Goals (SDGs). UNOPS focuses on delivering essential services, including strengthening health systems, expanding access to WASH facilities in remote areas, and improving infrastructure for schools and communities. We also support emergency response efforts, delivering critical medical supplies and essential services during times of crisis. Through close collaboration with the Government of Pakistan, development partners, donors, and UN agencies, UNOPS works to build resilient, sustainable communities. Leveraging expertise in project management, procurement, human resources, and infrastructure, we provide tailored solutions that enhance efficiency, reduce risk, and maximize development impact.

Malnutrition remains a critical public health concern in Pakistan, particularly in Punjab, necessitating enhanced technical support for emergency and development nutrition programming. This includes timely documentation, analysis, and utilization of quality programme information. The role is crucial for supporting UNICEF Punjab's initiatives, such as the emergency nutrition response, the DHR-funded Scaling Life-Saving Nutrition for Women and Children project, and the expansion of the Benazir Nashonuma Programme (BNP). Strong knowledge management is essential to document results, track progress, consolidate evidence, and generate learning for programme improvement and decision-making. The transition of the DG Health Office to CDC, DHIS-2 integration, and strengthening digital nutrition information systems further underscore the need for dedicated support in information flow, knowledge products, reporting, and coordination across UNICEF, government counterparts, and partners. Due to internal data governance and privacy considerations, this position is based with UNICEF to coordinate closely with designated government focal points.

Under the supervision of the Nutrition Specialist, Lahore and Islamabad, the Knowledge Management Officer will coordinate and support knowledge and information management for nutrition programmes, with a specific focus on emergency nutrition and the DHR-funded Scaling Life-Saving Nutrition for Women and Children project, ensuring timely documentation, analysis, and dissemination of programme information.

1. Strengthen knowledge management for nutrition programmes

• Keep the nutrition team and partners informed on emerging evidence, guidelines, programme learning and relevant knowledge resources.
• Support preparation of programme reports, briefs, presentations, meeting notes, case studies, human-interest stories and other knowledge products as required.
• Document lessons learned, implementation updates and good practices from emergency nutrition, BNP and other nutrition interventions in Punjab.
• Support effective information sharing with UNICEF sections, government counterparts, Nutrition Working Group partners and relevant coordination platforms.

2. Support emergency nutrition knowledge and information management

• Provide knowledge management and reporting support for emergency nutrition response activities, including consolidation of progress updates, situation inputs and key results.
• Maintain organized records of emergency nutrition activities, partner updates, field monitoring findings, meetings and follow-up actions.
• Coordinate with programme, PMER and field teams to ensure timely availability of quality information for emergency response planning, monitoring and reporting.

3. Support data quality, analysis and use for programme learning

• Compile, review and organize programme data and information received from UNICEF teams, government counterparts and partners to support reporting and evidence generation.
• Support development of dashboards, summaries, maps, progress trackers and other user-friendly knowledge products to inform programme decisions.
• Contribute to improving data quality by identifying gaps, inconsistencies and follow-up actions in coordination with relevant focal persons.

4. Support DHIS-2, ENR and related digital information systems

• Provide coordination and knowledge management support for DHIS-2 nutrition module integration and expansion, including documentation of progress, issues and decisions.
• Support information flow and coordination related to ENR integration and other nutrition digitalization efforts, in close collaboration with UNICEF and government focal persons.
• Contribute to capacity-building materials, orientation notes and simple guidance documents for improved use of nutrition information systems.

5. Provide knowledge and information management support for the DHR-funded Scaling Life-Saving Nutrition for Women and Children project

• Support grant-wise tracking, documentation and reporting of DHR-funded activities under Output 2, in coordination with nutrition specialist and relevant programme colleagues.
• Compile and maintain project records, deliverables, monitoring updates, knowledge products and evidence required for donor reporting and internal reviews.
• Support preparation of donor updates, SitReps, progress summaries, success stories and learning notes related to the DHR-funded project.
• Ensure information management support is aligned with agreed project outputs, indicators, reporting timelines and quality standards.

6. Coordinate reporting, documentation and partner information sharing for DHR-funded and related nutrition interventions

• Maintain regular coordination with UNICEF programme teams, PMER, government focal persons and partners to gather and verify information required for timely reporting.
• Support preparation and follow-up of coordination meetings, including agendas, minutes, action trackers and key documentation related to DHR-funded activities and other nutrition priorities.
• Develop and maintain organized electronic folders, trackers and documentation systems to ensure easy retrieval of programme information, evidence and knowledge products.
• Contribute to cross-learning between emergency nutrition, BNP, DHIS-2/ENR integration and other Nutrition Section priorities in Punjab.

Required

• A Master's degree in Computer Science, Statistics, Information Technology, or a related field with a minimum of 2 years of relevant experience; OR 

• A Bachelor's degree in Computer Science, Statistics, Information Technology, or a related field with a minimum of 4 years of relevant experience.

Desired

• PRINCE2 certification.

• ITIL certification.

Required

• Minimum of 2 years (with Master's) or 4 years (with Bachelor's) of professional experience managing health and/or nutrition information systems.

Desired

• Experience within the United Nations system or a comparable international organization.

• Knowledge and experience in local context and the District Health Information System (DHIS).

• Knowledge in systems and processes for planning and monitoring in humanitarian or development contexts

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