SVN-2026-029 Case Management & Data Assistant (Integration) | UG

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Organizational Context and Scope

The project “Regular Migration Status and Socioeconomic Integration for Migrants Received by the Government of Costa Rica,” implemented by IOM Costa Rica, aims to support migrants who choose to remain in Costa Rica by facilitating access to legal identity, long-term regular status, basic services, and livelihood opportunities. Activities include access to housing, food, health, mental health and psychosocial support, protection referrals, Spanish language education, job-seeking skills, and certification of previously acquired skills. Through a Community-Based approach, the project will strengthen social connectedness and support migrants throughout their integration process. All project activities will be carried out in the Great Metropolitan Area (GAM) and will be implemented at a community level, in geographical areas that have high integration indexes for migrant populations.  

Under overall supervision of the Integration Program Coordinator in Costa Rica, and under direct supervision of the Senior Project Associate (Management & implementation support), the Case Manager and Data Assistant will support data management of the Integration Program caseload.

Responsibilities

1. Data Management – Support the management and maintenance of program case management registration systems, ensuring the information is continuously updated, accurate, and consistent.

2. Integration Data Systematization – Systematize information received from or requested by the AVR Program, ensuring data are complete, organized, and available for referrals and counter-referrals, as well as for analysis and decision-making.

3. Database and Dashboard Updates – Keep all tables, dashboards, and databases up to date in real time, incorporating data validation and quality control mechanisms.

4. Data Analysis and Verification – Periodically review information to identify gaps, inconsistencies, and relevant trends, recommending adjustments when necessary.

5. Report Preparation – Support the preparation of periodic and ad hoc reports for internal and external stakeholders, presenting program progress, challenges, and key findings.

6. Communication of Findings – Timely communicate critical findings from data analysis to the AVR and Integration Programs and other relevant stakeholders.

7. Coordination – Serve as the M&E and data focal point and liaison between case managers and AVR and Integration coordinators, facilitating information exchange and operational coherence 

8. Ensure adherence to IOMs data privacy and confidentiality standards in the management of integration cases

9. Quality Assurance – Apply quality control measures to ensure that records, tools, and reports comply with IOM monitoring and evaluation standards.

10. Support of referral mechanisms – Receive and register cases referred from and returning to the AVR Program, ensuring their proper follow/up re-entry proper systems and the immediate updating of the database.

11. Operational Monitoring and M&E Support – Support the monitoring of accommodation occupancy and conditions at housing solutions used by the program and provide ongoing technical support in data analysis, validation, and the improvement of monitoring tools.

Qualifications

Required Qualifications and Experience

Education

• Professional in the social sciences or related career, with at least one completed Bachelor Degree.

• General studies in monitoring and evaluation, statistics, migration, will be an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Minimum of 4 years of experience in monitoring and evaluation, preferably within a humanitarian, migration, or case management context.

• Proven experience in data management and analysis, report writing, and creating monitoring tools.

• Experience working with case management systems (e.g., MiMOSA) and familiarity with data visualization tools.

• Fluency in English is required (at least B2 level).

• Strong analytical skills and the ability to manage large volumes of data effectively.

• Excellent written and verbal communication skills, with a strong attention to detail.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with M&E tools and databases.

• Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and meet deadlines.

Skills

The Case Management & Data Assistant must have the following technical and personal skills:

• Strong organizational, facilitation, communication, writing and presentations skills;

• Proficient in a Microsoft Office environment and office software packages; 

• Data entry (database management) skills;

• Strong interpersonal and communication skills in a multi-cultural setting;

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in Spanish and English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (applicable only if with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

¿Como Aplicar?

El candidato debe enviar su aplicación por medio de esta plataforma.

La aplicación debe incluir: 

• Curriculum.
• Una carta de interés (máx.1 página).
• Titulo.

1. Solo se contactará con los candidatos preseleccionados. 
2. Cualquier oferta que se haga al candidato en relación con esta convocatoria de vacante está sujeta a la confirmación de la financiación.
3. Este puesto está sujeto a contratación local. Solo podrán ser considerados aquellos que posean un permiso de residencia y de trabajo válido para el país en el que se encuentra el puesto.
4. El nombramiento estará sujeto a la certificación de que el candidato es médicamente apto para el puesto, a la verificación de la residencia, al visado y a las autorizaciones del Gobierno correspondiente, cuando proceda.
5. La OIM aplica una política de tolerancia cero ante conductas incompatibles con los fines y objetivos de las Naciones Unidas y de la OIM, incluyendo la explotación y el abuso sexuales, el acoso sexual, el abuso de autoridad y la discriminación por motivos de género, nacionalidad, edad, raza, orientación sexual, origen religioso o étnico o discapacidad.
6. La OIM no cobra ninguna tasa en ninguna fase de su proceso de selección (solicitud, entrevista, tramitación, formación u otras tasas). La OIM no solicita ninguna información relacionada con cuentas bancarias.
7. La OIM solo acepta solicitudes debidamente cumplimentadas presentadas a través del sistema de selección en línea de la OIM. La herramienta en línea también permite a los candidatos realizar un seguimiento del estado de su solicitud.

La Organización Internacional para las Migraciones (OIM) no discrimina por motivos de discapacidad, edad, identidad y expresión de género, orientación sexual, nacionalidad, identidad racial, creencias religiosas, entre otras. La OIM está comprometida con un entorno diverso e inclusivo y por ello su personal proviene de una amplia gama de entornos socioeconómicos y perspectivas del mundo. Se alienta especialmente las candidaturas de mujeres, personas afrodescendientes y personas LGBTIQA+ que se encuentren cualificadas y cumplan los requisitos de cada vacante

The International Organization for Migration (IOM) does not discriminate on the basis of disability, age, gender identity and expression, sexual orientation, nationality, racial identity, religious beliefs, among others. IOM is committed to a diverse and inclusive environment and therefore its staff come from a wide range of socio-economic backgrounds and world perspectives. Candidates from women, people of African descent and LGBTIQA+ people who are qualified and meet the requirements of each vacancy are especially encouraged. 

Required Skills

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