Senior Case Management Associate(Pre-departure / VHR)

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

The International Organization for Migration (IOM) in Libya has been operating in the country since 2006, supporting the Government of Libya and affected communities through a comprehensive range of humanitarian, stabilization, and migration management activities. IOM Libya’s work focuses on providing direct assistance and protection to migrants, internally displaced persons, returnees, and host communities, while strengthening national capacities in areas such as migration governance, border management, health, mental health and psychosocial support, displacement tracking, and voluntary humanitarian return. Through close coordination with national authorities, UN agencies, donors, and civil society partners, IOM Libya contributes to saving lives, promoting humane and orderly migration, and supporting recovery and longer‑term solutions across the country.

The Central Mediterranean Route remains one of the most dangerous migration corridors globally, with significant protection concerns affecting vulnerable individuals transiting through and residing in Libya. According to IOM data, a considerable number of migrants continue to experience exploitative practices, necessitating protection services and comprehensive support, especially for those undertaking voluntary humanitarian return (VHR). The Voluntary Humanitarian Return (VHR) program, led by the International Organization for Migration (IOM), provides lifesaving, humane, and dignified assistance to foreigners stranded in crisis-affected countries, such as Libya. Established in 2015, the program facilitates safe and expedited return for vulnerable migrants, including women, unaccompanied children, the elderly, and medically vulnerable individuals. VHR operates on a rights-based, protection-centred approach, offering tailored support during migrants' stay, their return journey, and upon arrival in their home countries.

Under the overall supervision of the Senior Protection Coordinator and the direct supervision of the Program Manager (VHR)), the Senior Case Management Associate (Pre-departure / VHR) supports the implementation of pre-departure activities in line with IOM procedures, contributing to the timely and accurate processing of migrants’ information prior to departure to facilitate their return and reintegration process afterwards.

Responsibilities

1. Coordinate the receipt of travel-ready cases from the Protection Assessment and Referral Team (PART).

2. Review of each case for completeness and readiness for departure.

3. Coordinate the preparation of requirements for beneficiaries lacking valid travel documents and submission to the Consular Support Team.

4. Supervise verification processes of travel documents to maintain accuracy and alignment with beneficiary profiles.

5. Identify discrepancies and coordinate follow-up actions with relevant units.

6. Maintain an organized tracking system for all documents under processing.

7. Facilitate filtering and categorization of travel-ready cases based on nationality, location, urgency, and flight availability.

8. Support the assignment of cases to VHR charter flights, commercial flights, or fast-track procedures accordingly.

9. Coordinate the preparation of Exit Visa requirements and submission of Passport Authority letters for Chief of Mission (COM) signature.

10. Coordinate submission of caseloads to Passport Authority for clearance and stamping.

11. Compile flight manifests for operational coordination.

12. Coordinate the handover of finalized travel documents to Operations for logistical planning of flights.

13. Support notification of beneficiaries on confirmed departure dates.

14. Supervise beneficiary communication to confirm participation and provide essential pre-departure information.

15. Facilitate pre-departure orientation sessions addressing travel procedures, expectations, and airport processes.

16. Provide appropriate support and explanations to vulnerable cases.

17. Coordinate with VHR Administration to request and distribute necessary Non-Food Items (NFIs), including clothing kits, canvas bags, diapers, sanitary pads, PPE, and other essentials.

18. Support boarding processes and verify beneficiary departures via the VHR program.

19. Follow-up with no-shows to collect information and assess continued interest in VHR.

20. Record outcomes in the MiMOSA system for effective case management and reporting purposes.

21. Sahre final movement reports with relevant units’ post-departure.

22. Maintain documentation and filing of all pre-departure processes, approvals, and manifests.

23. Perform any other duties as assigned

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in political or social sciences, Development Studies, Human Rights, International Relations, Law or a related field from an accredited academic institution with four years of relevant professional experience; OR

• High school diploma with at least six years of relevant working experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Previous working experience with NGOs or international organizations is an advantage; 
• Demonstrate accuracy in handling and reporting data.
• Good computer skills, including Microsoft Office applications.
   

Skills

•  At least an intermediate level of MS Office skills;
• Good organizational and coordination skills;
• Good communication skills (written and verbal).
• Ability to work with accuracy and attention to detail.
   

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, TO COPY-PASTE FROM POSTING DESCRIPTION

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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