Senior Operations Officer

WHO - World Health Organization

New Delhi

International

P-5, International Professional - Internationally recruited position level

Speaks Hindi, English

Application deadline: September 29, 2026 (21 days)

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Summary by Impactpool

The Senior Operations Officer will oversee the delivery of WHO core functions at the country level, focusing on administrative and financial operations. This role involves providing strategic advice, managing staff, and ensuring compliance with organizational policies. The officer will lead various operational services, including budget management, human resources, procurement, and security. The position requires a strong background in administration and management within international settings.

Candidate Requirements:

Master's degree in finance, management, accountancy, economics, or business administration
Minimum 10 years of relevant work experience
4 years of experience managing and leading teams
Thorough knowledge of administrative and financial principles
High-level managerial and analytical skills
Ability to represent the organization and negotiate with partners
Expert knowledge of English

| Job Description - Senior Operations Officer (2603815)


Senior Operations Officer-(2603815)Grade:P5Contractual Arrangement:Fixed-term appointmentContract Duration (Years, Months, Days):2 years## Job Posting:Sep 8, 2026, 5:46:41 AM## Closing Date:Sep 29, 2026, 5:59:00 PM## Primary Location:India-New Delhi## Organization:SE_IND WR Office, India## Schedule:Full-timeIMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.## OBJECTIVES OF THE PROGRAMMEThe objective of the Programme is to deliver WHO core functions at thecountry level, with particular focus of the Organization's directing andcoordinating role for international work. Within this framework, activities include support to the Government in the formulation, implementation and evaluation of national health policies, strategies and plans, and development and management of WHO's technical cooperation programmes at the country level.The immediate unit objective is to facilitate programmedelivery by providing timely managerial and administrative services toprogramme delivery collaborators, staff and consultants in all aspects ofadministrative and financial operations including budget and finance, human resources, fellowships, procurement, travel, ticketing and transportation, logistics, building management, safety and security of staff, informationtechnology including BMS and GSM operations, telecommunications, publicationdissemination, media, protocols and public relations. Further, to provide accurate guidance,information and practices which lead to full compliance and accountability withthe Organization's established rules and regulations.## DESCRIPTION OF DUTIESUnder the direct supervision of the WHO Representative, and the general guidance of the Director Business & Operations Compliance for the South-East Asia Region, the incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office: - Provide authoritative advice to the head of the WHO Country Office and other staff at the country office, field offices and projects on all aspects of country office operations, interpreting policies, systems and procedures and ensuring compliances, including compliance related to donor agreements.- Lead, empower, and manage staff and operations teams in delivering the full range of services in budget and finance, human resources, procurement, information and communication technologies, security and staff safety, and general administration, in compliance with organizational policies, regulations and procedures.- Provide appropriate solutions grounded in sound policy compliance and creative responsiveness to business needs. As a key member of the management team, provide strategic advice on the overall direction of the WHO country office.- Ensure effective and accurate financial resources management including proper planning and monitoring of income and expenditures; reconciliation and reporting of accounts, budget preparation and management, and optimal award and cash management.- Guide in the formulation, negotiation, and consultation of project proposals funded by external agencies; ensuring their adherence to the Organization's administrative and financial rules and regulations.- Support implementation of all critical activities in the National Public Health Surveillance Network transition planning process, including administrative and HR operations, reporting, asset mapping, building capacity, resource mobilization, and, development of communication and management strategies;- Advise the head of the country office on and oversee the formulation and implementation of the country office HumanResources (HR) plans, ensuring the timely availability through recruitment and contract management, engagement, retention, performance management, development, career management, gender balance and diversity of a suitable human resource capability. Ensure appropriate work / life conditions and policies tocreate an enabling environment including conflict resolution and addressing abusive behaviours through implementation of PAAC policies and administrative reviews and also serve a facilitator for addressing PRESEAH in collaboration with PRESEAH focal person and IOS.- Guide in the planning process with focus on administrative/budgetary related policies and procedures and be responsible for management and implementation of WHO country office workplans, including reporting as required.- Lead on the procurement of goods and services required for management of country office and support to technical programs,ensuring best value for money in procurement practices.- Ensure the provision of office and staff security and safety services in coordination with designated security officials UN Common Services Agreements.- In emergency settings, plan, recommend and implement systems, norms and procedures, in compliance with existing policies and standard operating procedures, for the administration monitoring, control and evaluation of human, financial and material resources processes within the incident management system.- Advise the WHO country office on internal operational and administrative risks to the country office and propose riskmitigation measures.- Introduce innovations for improved efficiencies and effectiveness in WHO country office performance in operations, responsive to emergency situations and changes in the operating environment.- Coordinate with the Business Operations network to harmonize business processes, workflows, standards, business continuity planning and technical requirements.- Represent the WHO country office and participate actively in the UN operations management team and other Inter-Agency coordinating Mechanisms, sharing relevant information with colleagues and ensuring implementation of decisions taken bythe heads of the agencies.## REQUIRED QUALIFICATIONS### EducationEssential: Advances university degree (master's) in finance, management, accountancy, economics, or business administration or equivalent areas.Desirable: Auniversity degree (bachelor's) or training or certification in human resources, accounting, finance, monitoring and evaluation### ExperienceEssential: A minimum of ten yearsof work experience relevant for the position (delivering administrative andmanagerial services, ensuring compliance with complex rules and procedures inboth national and international settings). A minimum of four years of experiencein managing and leading staff/teams.Desirable: Relevant experience with WHO, United Nations funds and programmes, or equivalentorganizations. Experience delivering operational services in a developingcountry. Experience in managing operations and large teams in an emergencycontext. Good knowledge of programme management and end-to-end businessprocesses. Good knowledge of enterprise resource planning systems.### Skills- Thorough knowledge of administrative, financial and management principles, procedures, and policies of large international public-sector organizations.- Expertise in the principles and practices of administration, programme and project management.- High-level managerial and analytical skills.- Demonstrated ability to analyse financial data and develop related business strategies or and policies- Provide recommendations on key administrative issues.- Ability to lead, direct and manage an interdisciplinary team.- Ability to represent the organization, build alliances, and negotiate with government, UN agencies and other development partners.- Ability to cultivate partnerships and maintain excellent interpersonal working relations- Ability to work with competing priorities under pressure.### WHO CompetenciesTeamworkRespecting and promoting individual and cultural differencesCommunicationMoving forward in a changing environmentEnsuring the effective use of resourcesCreating an empowering and motivating environment### Use of Language SkillsEssential: Expert knowledge of English.Desirable: Beginners knowledge of Hindi.## REMUNERATIONWHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 103,165 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2485 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.## ADDITIONAL INFORMATION- Staff members separated due to the 2025 Prioritization and Realignment Process will receive special consideration according to the applicable regulatory framework.- This vacancy notice may be used to fill other similar positions at the same grade level.- Only candidates under serious consideration will be contacted.- A written test and/or an asynchronous video assessment may be used as a form of screening.- In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.- According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.- Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and eManual.- The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.- Staff members in other duty stations are encouraged to apply.- WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. - WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States( https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.- Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email toreasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.- An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.- WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.- Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service.Candidates appointed to a fixed-term position in the International Professional category (Grades P1-D2) are eligible for Geographical Mobility and may be assigned to any activity or duty station of the Organization throughout the world. - WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully. - The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.- Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.- WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.- For information on WHO's operations please visit: http://www.who.int.- In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates

Senior Operations Officer-(2603815)Grade:P5Contractual Arrangement:Fixed-term appointmentContract Duration (Years, Months, Days):2 years## Job Posting:Sep 8, 2026, 5:46:41 AM## Closing Date:Sep 29, 2026, 5:59:00 PM## Primary Location:India-New Delhi## Organization:SE_IND WR Office, India## Schedule:Full-timeIMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.## OBJECTIVES OF THE PROGRAMMEThe objective of the Programme is to deliver WHO core functions at thecountry level, with particular focus of the Organization's directing andcoordinating role for international work. Within this framework, activities include support to the Government in the formulation, implementation and evaluation of national health policies, strategies and plans, and development and management of WHO's technical cooperation programmes at the country level.The immediate unit objective is to facilitate programmedelivery by providing timely managerial and administrative services toprogramme delivery collaborators, staff and consultants in all aspects ofadministrative and financial operations including budget and finance, human resources, fellowships, procurement, travel, ticketing and transportation, logistics, building management, safety and security of staff, informationtechnology including BMS and GSM operations, telecommunications, publicationdissemination, media, protocols and public relations. Further, to provide accurate guidance,information and practices which lead to full compliance and accountability withthe Organization's established rules and regulations.## DESCRIPTION OF DUTIESUnder the direct supervision of the WHO Representative, and the general guidance of the Director Business & Operations Compliance for the South-East Asia Region, the incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office: - Provide authoritative advice to the head of the WHO Country Office and other staff at the country office, field offices and projects on all aspects of country office operations, interpreting policies, systems and procedures and ensuring compliances, including compliance related to donor agreements.- Lead, empower, and manage staff and operations teams in delivering the full range of services in budget and finance, human resources, procurement, information and communication technologies, security and staff safety, and general administration, in compliance with organizational policies, regulations and procedures.- Provide appropriate solutions grounded in sound policy compliance and creative responsiveness to business needs. As a key member of the management team, provide strategic advice on the overall direction of the WHO country office.- Ensure effective and accurate financial resources management including proper planning and monitoring of income and expenditures; reconciliation and reporting of accounts, budget preparation and management, and optimal award and cash management.- Guide in the formulation, negotiation, and consultation of project proposals funded by external agencies; ensuring their adherence to the Organization's administrative and financial rules and regulations.- Support implementation of all critical activities in the National Public Health Surveillance Network transition planning process, including administrative and HR operations, reporting, asset mapping, building capacity, resource mobilization, and, development of communication and management strategies;- Advise the head of the country office on and oversee the formulation and implementation of the country office HumanResources (HR) plans, ensuring the timely availability through recruitment and contract management, engagement, retention, performance management, development, career management, gender balance and diversity of a suitable human resource capability. Ensure appropriate work / life conditions and policies tocreate an enabling environment including conflict resolution and addressing abusive behaviours through implementation of PAAC policies and administrative reviews and also serve a facilitator for addressing PRESEAH in collaboration with PRESEAH focal person and IOS.- Guide in the planning process with focus on administrative/budgetary related policies and procedures and be responsible for management and implementation of WHO country office workplans, including reporting as required.- Lead on the procurement of goods and services required for management of country office and support to technical programs,ensuring best value for money in procurement practices.- Ensure the provision of office and staff security and safety services in coordination with designated security officials UN Common Services Agreements.- In emergency settings, plan, recommend and implement systems, norms and procedures, in compliance with existing policies and standard operating procedures, for the administration monitoring, control and evaluation of human, financial and material resources processes within the incident management system.- Advise the WHO country office on internal operational and administrative risks to the country office and propose riskmitigation measures.- Introduce innovations for improved efficiencies and effectiveness in WHO country office performance in operations, responsive to emergency situations and changes in the operating environment.- Coordinate with the Business Operations network to harmonize business processes, workflows, standards, business continuity planning and technical requirements.- Represent the WHO country office and participate actively in the UN operations management team and other Inter-Agency coordinating Mechanisms, sharing relevant information with colleagues and ensuring implementation of decisions taken bythe heads of the agencies.## REQUIRED QUALIFICATIONS### EducationEssential: Advances university degree (master's) in finance, management, accountancy, economics, or business administration or equivalent areas.Desirable: Auniversity degree (bachelor's) or training or certification in human resources, accounting, finance, monitoring and evaluation### ExperienceEssential: A minimum of ten yearsof work experience relevant for the position (delivering administrative andmanagerial services, ensuring compliance with complex rules and procedures inboth national and international settings). A minimum of four years of experiencein managing and leading staff/teams.Desirable: Relevant experience with WHO, United Nations funds and programmes, or equivalentorganizations. Experience delivering operational services in a developingcountry. Experience in managing operations and large teams in an emergencycontext. Good knowledge of programme management and end-to-end businessprocesses. Good knowledge of enterprise resource planning systems.### Skills- Thorough knowledge of administrative, financial and management principles, procedures, and policies of large international public-sector organizations.- Expertise in the principles and practices of administration, programme and project management.- High-level managerial and analytical skills.- Demonstrated ability to analyse financial data and develop related business strategies or and policies- Provide recommendations on key administrative issues.- Ability to lead, direct and manage an interdisciplinary team.- Ability to represent the organization, build alliances, and negotiate with government, UN agencies and other development partners.- Ability to cultivate partnerships and maintain excellent interpersonal working relations- Ability to work with competing priorities under pressure.### WHO CompetenciesTeamworkRespecting and promoting individual and cultural differencesCommunicationMoving forward in a changing environmentEnsuring the effective use of resourcesCreating an empowering and motivating environment### Use of Language SkillsEssential: Expert knowledge of English.Desirable: Beginners knowledge of Hindi.## REMUNERATIONWHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 103,165 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2485 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.## ADDITIONAL INFORMATION- Staff members separated due to the 2025 Prioritization and Realignment Process will receive special consideration according to the applicable regulatory framework.- This vacancy notice may be used to fill other similar positions at the same grade level.- Only candidates under serious consideration will be contacted.- A written test and/or an asynchronous video assessment may be used as a form of screening.- In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.- According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.- Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and eManual.- The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.- Staff members in other duty stations are encouraged to apply.- WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. - WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States( https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.- Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email toreasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.- An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.- WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.- Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service.Candidates appointed to a fixed-term position in the International Professional category (Grades P1-D2) are eligible for Geographical Mobility and may be assigned to any activity or duty station of the Organization throughout the world. - WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully. - The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.- Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.- WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.- For information on WHO's operations please visit: http://www.who.int.- In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

Summary by Impactpool

Candidate Requirements:

Master's degree in finance, management, accountancy, economics, or business administration
Minimum 10 years of relevant work experience
4 years of experience managing and leading teams
Thorough knowledge of administrative and financial principles
High-level managerial and analytical skills
Ability to represent the organization and negotiate with partners
Expert knowledge of English

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