Audio-Visual Technician (G-5)

Organisational Context

Under the direct supervision of the Director of the Division of Judicial Services, the Information Management Services Section ensures that the Registry puts in place adequate Information Management services, for the benefit of all organs and activities of the Court. The Information Management Services Section will also provide services to other Registry clients, including external parties relying on the policies and technology of the Court.

Information services consist of:

• Information management activities which include: developing policies and best practices for the management of (digital) documents, records and archives; library services and knowledge management, whether technology based or not.
• Information systems support including systems development, administration and integration.
• Technology services operations support, including end-user services, communications and networking technology, audio-visual technology.
• Information security activities, including developing policies and best practices, implementing information security standards and managing risk related to information, whether technology based or not.

The Information Management Services Section provides:

• Advice on best practices addressing the needs of its clients and the Court’s and Registry’s strategic objectives.
• Integrated solutions (i.e. systems, policies and processes) relying on industry best-practices on all aspects of information services related to capturing, storing, preserving, delivering, securing and managing information and communication.
• Leadership and dialogue with clients in relation to the innovation, awareness and adoption of new information practices, tools and technology-enabled processes and practices that will improve productivity, effectiveness, information sharing and availability.
• Strategic input and support for the implementation of a continuous change management process harnessing the use of information and technologies.

Duties and Responsibilities

• Maintain highly complex audio-visual solutions and equipment to support ICC Court Hearings, High Profile Events and conferences, VIP and state visits, specialized systems for staff, press and detainees, including but not limited to: Bosch and Brahler discussion/interpretation/distribution systems, broadcast quality cameras and robotics, Crestron AV control systems, Tandberg/Cisco video conference systems, broadcast equipment, TV Satellite and Distribution Systems, and digital signal processors and switching. 

• Act as 2nd and 3rd level support and point of escalation for all supported systems and perform non-standard, complex configurations in specialist systems.

• Provide input to management for design and for procurement of equipment, supplies and services.

• Control the logistics and security of equipment going for repair and/or preventive maintenance. 

• Coordinate the work of 3rd parties and contractors for the delivery of AV infrastructure. Interact with other experts for deployment of solutions involving multiple domains of expertise (i.e streaming servers, video conference over satellite, etc).

• Advise management and business areas on how to achieve specific functionality over existing or potential AV solutions.

• Perform equipment installation, complex programming and relocation to support the business needs of the Court; monitors and tunes equipment for optimal performance; acts as the primary interface with equipment vendors for resolving problems;

• Ensure maximum stability of critical AV Systems (including but not limited to the Court Rooms) by performing preventive maintenance and regular checks of AV systems. Technicians are expected to work a flexible shift pattern which will involve some evening and weekend work.
• Assist end users with technical support queries and coordinates resolution of hardware-related requests.

Essential Qualifications

Education:

Diploma of Secondary education.

Experience:

A minimum of 6 years of progressively responsible experience in ICT field and audio-visual and video teleconferencing in particular. A university degree, being at advanced or first-level, in combination with four (4) years of relevant experience, may be considered as a substitute for two years’ of working experience only to determine eligibility. Work experience in a courtroom setting would be an advantage. Experience in deploying and maintaining broadcast quality cameras and robotics, satellite equipment and video teleconferencing equipment is required.

Knowledge, skills and abilities

• Knowledge and experience with DCN systems at engineering level is desirable.
• Knowledge and experience in Audio-Video Switching and distribution and Crestron programming is desirable.
• Good communication skills and computer literacy is essential.
• Attention to details, flexible attitude toward work responsibilities and a friendly, patient, and courteous manner.
• Must be able to stay calm under pressure, with a demonstrated track record of building strong partnerships with clients and working well within a team.
• Ability to handle uncertain situations with tact and professionalism
• Customer oriented

Knowledge of languages:

Proficiency in one of the working languages of the Court, English or French is required. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) would be considered an asset.