Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliancefor nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Sigonella, Italy, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join NCIA CIS Support Element (CSE) Sigonella that manages, delivers and maintains assigned Communication and Information Systems (CIS) products and services for the Agency’s customers during peacetime, crisis and war throughout its assigned AOR and as otherwise directed. As the local service provider and Service Management Authority (SMA) for the NATO Intelligence, Surveillance and Reconnaissance Force (NISRF), it supports the NCIA in delivering secure, reliable end-to-end services under the Enterprise Service Delivery Model (ESDM).

We are looking for Head CSE who will take on the following roles and responsibilities:

  • Develops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organisation.

  • Plans and implements complex and substantial risk management activities within a specific function, technical area, project or programme.

  • Facilitates workgroups to deliver defined goals and outcomes.

  • Provides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance

  • Identifies the communications and relationship needs of stakeholder groups.

  • Translates communications/stakeholder engagement strategies into specific activities and deliverables.

  • Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.

  • Ensures that service level agreements are complete and cost-effective across the catalogue of available services.

  • Forms, maintains and leads workgroups and individuals to achieve organisational objectives.

  • Determines and delegates objectives and task responsibilities to individuals or teams — including people management responsibilities as appropriate.

  • Manages the development, implementation and testing of continuity management plans.

  • Manages the relationship with individuals and teams who have authority for critical business processes and supporting systems.

  • Ensures that projects, teams and functions have appropriate practices in place and are meeting required organisational quality levels.

  • Determines areas where existing processes should change from analysing audit findings.

For a full list of duties, please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

  • A Master’s degree at a nationally recognised/certified University in a related discipline and 5 years post-related experience. Or a Bachelor’s degree with 8 years post related experience.

  • Proven experience 5 years as a Service Owner, IT Service Manager, or similar role, specifically in Resource Management for IT teams, Service delivery and IT operations.

  • Excellent communication, leadership, and interpersonal skills.

  • Experience with Business Intake and Customer Relationship Management.

  • Solid experience applying situational leadership (directing, coaching, supporting or delegating), managing staff and leading teams.

  • Extensive experience implementing continual service improvement at the portfolio level.

  • Demonstrated ability to align IT services with business goals and drive business value.

  • Fluency in English, both written and spoken.

What we offer:

  • Genuinely meaningful work as part of the most successful alliance in history;

  • 5 year contract with competitive tax-free salary and household and children’s allowances;

  • Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

  • Excellent private health insurance scheme;

  • Generous annual leave of 30 days plus official holidays;

  • NATO Pension Scheme;

  • Development programs such as professional training, wellbeing, and more.

To learn more about NCIA and our work, please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.