Internal Communications Lead

Position Summary

The Internal Communications Lead serves as a strategic communications partner to functional leaders, developing and executing communications that support Children International's strategic priorities, organizational change efforts and key business initiatives. This role works across a global, multicultural organization to translate complex initiatives into clear, actionable communications that build understanding, alignment, and adoption. The Lead independently manages communications workstreams, advises leaders on messaging and engagement strategies, and adapts plans as business needs evolve. Working closely with the Sr. Internal Communications Manager, this position exercises sound judgment, escalates sensitive or enterprise-wide matters as needed, and contributes flexibly across the internal communications portfolio.

Responsibilities

• Serves as the internal communications partner for assigned global and enterprise functions, connecting communications strategies and initiatives to Children International’s organizational priorities.
• Develops, executes, and advises functional leaders on integrated communications plans for functional initiatives, strategic priorities and organizational change efforts, including objectives, audiences, messages, channels, sequencing, timelines, measures of success and potential communications risks.
• Independently manages communications projects and workstreams from planning through execution and evaluation, coordinating stakeholders, timelines, reviews and approvals.
• Translates complex, technical or sensitive information into clear, relevant and audience-appropriate communications for employees and leaders across cultures, geographies, and organizational levels.
• Plans and facilitates stakeholder discussions, communications planning sessions and workshops to build alignment, support decision-making and move initiatives forward.
• Creates and delivers communications content and assets across channels, including emails, SharePoint content, presentations, leader materials, graphics and video.
• Equips leaders and people managers with practical communications tools and guidance, including talking points, FAQs, presentations and discussion guides.
• Measures communications effectiveness and adapts approaches as priorities evolve, balancing strategic planning, consultation, content development and execution to meet organizational needs.

Personal Characteristics & Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing/Advertising or a related field.
• Minimum of six years of progressively responsible experience in internal communications, employee communications, organizational communications or a closely related field.
• Demonstrated experience developing and executing communications plans that support organizational strategy, functional initiatives or organizational change.
• Experience communicating with global, multicultural audiences. Experience collaborating with teams in countries where Children International operates is preferred.
• Demonstrated ability to advise stakeholders, exercise sound communications judgment and independently move work forward with appropriate escalation.
• Excellent written, editing and verbal English skills, with the ability to make complex information clear, concise and relevant to different audiences.
• Bilingual (English/Spanish) written and verbal communication skills are preferred.
• Strong project management, prioritization, and stakeholder coordination skills.
• Ability to build trusted relationships and influence across functions, cultures, and organizational levels.
• Comfortable facilitating working sessions, stakeholder discussions and communications planning conversations.
• Ability to create effective communications materials using standard content development and collaboration tools.
• Experience using AI and digital tools responsibly to enhance communications planning, content development and team efficiency is preferred.
• Highly adaptable, resourceful, and comfortable shifting between strategic and hands-on communications responsibilities.

Organizational Policies

• Strictly observe confidentiality and strong ethics with respect to all beneficiary information/financial and other organizational data.
• Comply with and ensure adherence to the organization’s policies, safety and security protocols and child safeguarding norms and guidelines by self as well as all stakeholders both internal and external.
• Value other cultures and demonstrate respect while relating with all organizational constituents irrespective of their race, color, faiths, gender, sexual orientation, age, caste, disabilities, experiences, beliefs, and ethnicity.

Overall Decision Making & Supervision

• This role works with general direction from the Sr. Internal Communications Manager and independently manages assigned communications priorities and workstreams. The position is expected to exercise sound judgment, make recommendations, resolve routine communications challenges and adapt plans as needs change.
• The Lead escalates matters that are highly sensitive, reputational, enterprise-wide, legally significant or likely to affect employees’ roles or employment. Performance is evaluated based on the quality, effectiveness and timely delivery of communications work, as well as the individual’s ability to build trusted partnerships and move priorities forward.

Job Information

• Department: Business Transformation
• Reports to: Sr. Internal Communications Manager
• FLSA Status: Exempt