Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in The Hague, The Netherlands, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the Chief Customer Office, which acts as the front door for customers into the NCI Agency by managing the full customer lifecycle, shaping customer needs, managing prioritised demand against Agency capacity and monitoring delivery against customer commitments and expectations.

We are looking for a driven and enthusiastic Senior Business Analyst who will take on the following roles and responsibilities:

  • Governance NSIP Policy Support: Provide analytical input during policy reviews, identify operational impacts, gaps and implementation considerations, and translate governance policies into clear, actionable guidance for teams and stakeholders.
  • Demand Management and Reporting: Develop, maintain and deliver structured reporting packs covering financials, progress, risks, dependencies and KPI performance across CIS projects within the programme.
  • Data Quality and Continuous Improvement: Validate project data, resolve discrepancies, track and analyse KPIs, and identify opportunities to streamline reporting, improve processes, automate data flows and enhance programme visibility.
  • Stakeholder Interaction: Consolidate taskings and actions issued by governance bodies, monitor follow-up through to closure, support stakeholder communication and provide timely, accurate information for governance forums.
  • NSIP Support: Help educate project and programme managers on NSIP standards, procedures, best practices, tools and techniques, while supporting actions that strengthen relationships and improve information flow.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

  • A Bachelor’s degree from a nationally recognised university in a related discipline with 3 years post-related experience, or exceptionally at least 10 years of extensive and progressive expertise in duties related to the function of the post.
  • Experience (at least 1-2 years) in NSIP processes and policies, or similar security or defence investment programmes, particularly in the area of project delivery within governance models.
  • Experience (at least 2 years) in project management in the development, planning, acquisition or delivery of C4ISR services, systems and/or solutions.
  • Strong analytical capability with experience in financial and performance reporting.
  • Familiarity with project lifecycle management, structured delivery frameworks and the monitoring, reporting and escalation of large, multi-year portfolios.
  • Knowledge of NATO policy and procurement procedures, or similar public procurement policies and procedures.
  • A recognised formal P3M qualification such as PRINCE2, MSP, PMP or MoP, or equivalent demonstrated expertise and experience.
  • Fluency in English, both written and spoken.

What we offer:

  • Genuinely meaningful work as part of the most successful alliance in history;
  • 5 year contract with competitive tax-free salary and household and children’s allowances;
  • Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
  • Excellent private health insurance scheme;
  • Generous annual leave of 30 days plus official holidays;
  • NATO Pension Scheme;
  • Development programs such as professional training, wellbeing, and more.

To learn more about NCI Agency and our work, please visit our website.

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency career site.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.