Job Description

The Process and Control Support Team (PCST) is one of the teams in the Finance Hub of the Global Shared Services Centre (GSSC), providing worldwide support and through the review of project documents and the maintenance, optimization, and modification of all financial master data, in close coordination with Financial Accounting Division (FAD) and the Financial Policy Unit (FPU). PCST supports the maintenance of consistent and accurate project and financial master data in the enterprise resource planning (ERP) system to facilitate general and specific financial reporting. In collaboration with Information and Communications Technology (ICT), PCST supports the implementation, review, and control of the assignment of roles and authorization to the staff in missions globally, including Regional Offices (ROs), GSSC, and Headquarters (HQ). 

Under the overall supervision of the Chief, GSSC Finance Hub, and the direct supervision of the National PCST Officer, the successful candidate will be based in Manila, Philippines. The Senior Data and Systems Control Associate will serve as the senior technical focal point for the operational management and oversight of ERP system access controls and corporate financial master data processes. The successful candidatewill provide technical guidance to staff, ensure the consistent application of established control frameworks and procedures, address complex system and data issues, and coordinate with relevant Finance, Policy, ICT and business stakeholders to support the integrity, security and continuous improvement of related global processes.

Responsibilities

  1. Interpret and translate complex functional requirements from different business streams (e.g., Procurement, HR/Payroll, Finance, Project Management) into standardized and secure ERP system role management workflows, in accordance with established policies and control requirements.

  2. Plan, coordinate and oversee the end-to-end workflow for reviewing, approving, and provisioning ERP user access requests across HQ, GSSC and worldwide field offices, ensuring timely and consistent application of established authorization and internal control requirements.

  3. Oversee and coordinate the implementation of approved updates to the central system permission rules, based on validated business requirements, andensure the team uses them to preventincompatible or conflicting access.

  4. Oversee the application of established protocols for the timely modification, suspension, or de-provisioning of user access privileges during staff movements or structural changes.

  5. Plan and lead periodic organization-wide user access reviews, coordinate the resolution and escalation of identified control exceptions, and provide technical input on recurring risks and systemic issues to the supervisor and relevant stakeholders.

  6. Oversee and coordinate the maintenance of central financial master data, including the chart of accounts, vendor and customer records, burden schedules and expenditure types, ensuring accuracy, consistency, timeliness and compliance with established financial data governance requirements.

  7. Coordinate and support the testing and validation of proposed financial master data modifications prior to deployment to the production environment, identifying potential control, data integrity or technical issues and escalating complex matters as required.

  8. Support the synchronization and harmonization of financial records between the core ERP and integrated external reporting tools to ensure data consistency across all platforms.

  9. Provide technical guidance to staff in resolving complex system errors, data integrity issues and access-control conflicts, coordinating with Finance, Policy and ICT stakeholders on matters requiring cross-functional resolution.

  10. Manage and oversee the team’s support ticketing system, including work prioritization, allocation, monitoring of service delivery and identification of recurring issues requiring process improvements.

  11. Support junior staff to balance their daily support tickets with special projects and system cleanup initiatives by providing regular training and guidance.

  12. Analyze recurring system and workflow bottlenecks, identify underlying causes and propose process or system enhancements to strengthen controls, improve efficiency and reduce manual intervention.

  13. Conduct regular performance reviews and provide constructive feedback for direct reports to support their professional growth and team productivity.

  14. Regularly review and update the team's standard operating procedures and step-by-step work guides to maintain alignment with current system processes, policies and requirements.

  15. Perform such other relevant duties as may be assigned.

Qualifications

EDUCATION

  • Bachelor’s degree in Finance, Accounting, Information Systems, Business Administration or a related field from an accredited academic institution with five (5) years of relevant professional experience; or
  • High School diploma with seven (7)  years of relevant professional experience; and
  • Certification as a Certified Public Accountant (CPA) is an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.


EXPERIENCE

  • Experience in ERP systems administration, access and role management, financial master data management, or related systems control functions;
  • Experience applying internal controls and supporting data integrity within enterprise systems;
  • Experience coordinating complex operational workflows and providing technical guidance to colleagues; 
  • Experience supervising or providing functional guidance to staff; and
  • Experience working with multiple business functions, such as Finance, HR, Procurement, Project Management and IT, is an advantage. 

SKILLS

  • Sound knowledge of financial systems, accounting principles, internal controls, and ERP-related processes;
  • Ability to review system access and financial master data, identify discrepancies, and recommend appropriate corrective action;
  • Ability to interpret functional requirements and translate them into clear and consistent operational workflows;
  • Strong organizational, problem-solving, interpersonal, and communication skills, with the ability to coordinate effectively across functions; and
  • Advanced computer literacy, including Microsoft Office applications and ERP or other enterprise systems.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

  1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
  3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
  4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
  5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
  6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
  7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
 

Required Skills

Job info

Contract Type: Fixed-term (1 year with possibility of extension)
Initial Contract Duration: One year fixed-term with possibility of extension
Org Type: MAC
Vacancy Type: Vacancy Notice
Recruiting Type: General Service
Grade: G-7
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No
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