What we are looking for:
Join NRC as our Donor Journey Specialist Adviser and help shape how we connect with, engage, and retain our regular donors across multiple markets.
As the Product Owner for our marketing automation platform, you will lead our multi-channel engagement strategy, while shaping the donor journey, content strategy, and execution from insight to action. You’ll play a key role in strengthening donor loyalty and unlocking greater income from our existing donor base.
We’re looking for someone who can connect strategy with execution - a confident stakeholder leader who can influence across a complex global organisation, spot opportunities, prioritise what matters, and turn donor insights and data into meaningful action. You bring a strong understanding of Salesforce Marketing Cloud, donor journey modelling, donor behaviour, analytics, and fundraising, combined with the ability to lead cross-functional initiatives and deliver measurable results.
This is a 12-month temporary cover position, offering an opportunity to make a tangible contribution to NRC’s global fundraising and donor engagement agenda. If you’re passionate about using data, technology and donor insight to build stronger relationships and increase impact, we’d like to hear from you.
This opportunity is open for NRC’s internal candidates who have the right to live and work in Norway.
What you will do:
Some of your specific responsibilities include:
Lead and influence the development of regular donor journey strategy across markets, translating donor insights, business objectives and fundraising best practice into opportunities to increase loyalty, donor value and income.
Lead strategic cross-functional initiatives related to donor growth and value, such as developing and implementing mid-level donor segmentation and outreach programmes.
Product Owner for Salesforce Marketing Cloud, including defining guidelines for effective and sustainable use, prioritizing the product roadmap, and supporting training and capability building among relevant colleagues.
Develop and continuously optimize donor journeys and content products that engage, inform and retain regular donors across markets and languages, including Norway, Sweden, Germany, USA and global English audiences.
Identify, develop and test opportunities to improve fundraising performance, including journeys and triggers supporting retention, reactivation, upselling, cross-selling and payment recovery.
Use donor behaviour, analytics and performance data to identify opportunities and inform decisions, including developing and monitoring relevant KPIs and contributing to segmentation and analytical frameworks.
Operationalize journeys and campaigns, including journey design, A/B testing, implementation, performance monitoring and continuous optimization based on results.
Coordinate regular donor content across relevant markets, ensuring appropriate market adaptation, translation, delivery and performance tracking.
Conduct benchmarking and best-practice analysis to identify opportunities to improve donor engagement, fundraising performance and the use of marketing automation.
Develop business insights and recommendations that contribute to fundraising and donor strategy and identify opportunities for innovation and continuous improvement.
Lead implementation of prioritized improvements through cross-functional working groups and task forces, ensuring alignment between donor strategy, technology and execution.
Please download a more detailed JOB DESCRIPTIONto learn more about the position.
What you will bring:
Minimum five years of relevant experience, including at least two years as a user of Salesforce Marketing Cloud building donor/customer journeys
Leadership experience including setting strategies and influencing others toward a common goal
Strong understanding of private fundraising and donor-centric marketing communications
Excellent analytic skills
Excellent skills in presenting results from analysis, both written and verbal
Documented experience with and thorough understanding of content and performance marketing
Skills to use English as a working language; fluent Norwegian is strong advantage
Proven experience with marketing automation, preferably Salesforce Marketing Cloud, and donor journeys
Excellent communications and marketing skills, including strong writing and editing abilities, knowledge of email marketing best practices, and understanding of donor-centric approach
Knowledge of and experience working with Salesforce and Tableau
Understanding of data modelling and data design
Documented abilities to form hypotheses based on results from analysis
Documented results in improving results and performance within donor lifecycle management
Ability to multi-task and work with short deadline.
What we offer:
Duty station: Oslo, Norway
Contract: Temporary Cover (12 Months).
Travel: Up to 10%.
Salary/benefits: grade 9 on NRC’s Resident salary scale, with accompanying terms and conditions.
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
Find out more about the benefits of working for NRC
Important information about the application process
For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity Market Place.
When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
Submit your application and CV in English, taking care to attach your latest CV.
Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
If you have any questions about this role, please email ho.recruitment@nrc.no with the job title as the subject line.
Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short video to see NRC in action.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
do demanding and professional work, often in challenging contexts.
join a work culture that empowers every employee to share ideas and take responsibility.
be part of a welcoming and supportive community committed to human dignity.