JOB DESCRIPTION

Job Title: Communications and Digital Engagement Officer
Division: Geoscience, Energy and Maritime (GEM) Division
Location: Suva, Fiji
Reporting to: Communications Advisor – PHWP
Number of Direct Reports: Nil
Purpose of Role: The Communications and Digital Engagement Officer is a technical communications role responsible for delivering high-quality digital content, graphic design, video production, website updates and communications support activities for the Pacific Humanitarian Warehousing Program (PHWP). Working under the direction of the Communications Advisor, the position supports the implementation of programme communications priorities through content production, digital publishing, events support and communications coordination in alignment with SPC and GEM standards. As part of GEM's integrated communications team, the position works to divisional systems, standards and priorities – coordinated with the GEM Communications Team Leader – while working closely with PHWP programme staff to deliver digital content, manage events and vendor relationships, and support communications planning in a way that is culturally grounded and consistent with SPC corporate standards.
Date: August 2026

Organisational Context and Organisation Chart

The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 27 country and territory members. In pursuit of sustainable development to benefit Pacific people, our organisation works across more than 25 sectors. We are known for our knowledge and innovation in such areas as fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and agriculture.

The Geoscience, Energy and Maritime (GEM) Division of SPC has four work areas: Oceans and Maritime, Energy and Georesources, Disaster and Community Resilience and Earth and Oceans Observation Services (EOO). GEM services to SPC's members include assessments of the potential of ocean and onshore mineral resources, maritime boundary data collection, coastal protection and management, geo-hazard assessment, and strategic and technical advice and assistance in the areas of water and sanitation, disaster

management and building community and environmental resilience. This includes adaptation action to climate change, and mapping and surveying (including GIS and remote sensing).

GEM's communications function operates as an integrated team across the division's programme areas, with digital communications positions embedded within individual programmes while remaining part of GEM's overall communications network. This structure ensures consistent digital standards, shared systems and brand compliance across the division, coordinated by the GEM Communications Team Leader, while day-to-day direction for programme-embedded positions is provided by the relevant programme Communications advisor. This position will be embedded within the Pacific Humanitarian Warehousing Program, a Pacific-led, multi-donor/multi-partner programme (2023–2031) that supports 14 Pacific countries and Timor-Leste to develop disaster preparedness and resilience by building their national humanitarian warehousing capability.

The Communications and Digital Engagement Officer reports to the Communications Advisor (PHWP) and sits within GEM's integrated communications team, coordinating with the GEM Communications Team Leader on divisional standards, systems and priorities. The position works closely with PHWP programme staff, technical advisers, development partners and humanitarian partner organisations to ensure communications outputs are accurate, timely and effective.

Key Result Areas (KRAs):

The position encompasses the following Key Result Areas:

  1. Digital Communications and Engagement 35%
  2. Stakeholder Engagement, Visibility and Communications Reporting 20%
  3. Capacity Building and Programme Communications Support 20%
  4. Events Management 15%
  5. GEM Integrated Communications Contribution 10%
Jobholder is accountable for Jobholder is successful when
KRA 1 – Digital Communications and Engagement 35% - Supporting the development and delivery of an annual digital communications plan, in coordination with the Communications Advisor, covering social media, web and digital knowledge products, consistent with SPC corporate brand and One SPC guidelines. - Supporting day-to-day social media presence across relevant platforms, including content planning, creation, scheduling, community management and performance analysis. - Producing a high volume of engaging short-form video and written content without compromising quality, and communicates the programme's work to diverse audiences. - Applying Pacific storytelling techniques to turn programme moments into engaging, culturally resonant visual and social media content that reflect the voices and experiences of Pacific communities. - Translating complex programme data into clear, compelling infographics and data visualisations that make technical information accessible and shareable for diverse audiences. - Using strong technical graphic design and multimedia production skills to professionally design and produce digital content for social media and other digital channels - Bringing an innovative, ideas-driven approach to content and visibility –to elevate the programme's profile and reduce the visibility workload - Collaborating with a network of contracted video vendors and in-country photographers across Pacific Island countries to capture footage, and compiling and editing the supplied material into polished, combined video products. - Maintaining and archiving the programme's digital photo, video and graphics library, including consistent file naming, metadata tagging and quality-checking. - Developing and maintaining a digital content calendar in coordination with the Communications Advisor and programme staff, ensuring consistent and planned publishing across channels. - Monitoring digital analytics and channel performance, producing regular reports with recommendations to improve reach and engagement. - Active, well-managed social media presence with regular, strategically timed content reflecting programme breadth and the voices of member countries and partners. - Video, graphics and content are consistently produced at speed without sacrificing quality, keeping pace with a high-volume events and activity schedule. - An annual digital communications plan is developed and actively used to guide content production and channel priorities. - Digital content authentically reflects Pacific stories and voices and resonates with target audiences. - Data and technical results are translated into infographics and visualisations that are clear, accurate and widely used in programme and partner communications. - A steady pipeline of engaging short form written, graphic and multimedia content is produced throughout the year. - Graphics, video and multimedia products are technically well produced and visually professional, meeting the standard expected for external use and partner engagement. - The Communications Advisor can rely on the position to bring fresh, innovative content ideas and carry a significant share of the programme's visibility workload. - Footage from contracted video vendors and in-country photographers is well coordinated and compiled into high-quality, cohesive final video products. - The digital photo, video and graphics library is well organised, metadata-complete and easily searchable; staff can quickly locate approved content for re-use. - The programme webpage(s) are consistently accurate and up to date. - A digital content calendar is in place and actively used, resulting in a planned and coherent communications output.
KRA 2 – Stakeholder Engagement, Visibility and Communications Reporting 20% - Supporting external communications and visibility with member country governments, development partners, UN agencies and regional partners. - Producing communications products that meet partner reporting and branding requirements. - Assisting with the preparation of results and impact summaries for development partners. - Contributing communications inputs to quarterly and annual reporting, including data on digital reach, event delivery and stakeholder engagement activities. - Monitoring and reporting on digital communications performance, producing regular summaries for the Communications Advisor. - Development partner communications requirements are consistently met; results products and impact summaries are delivered on time and to a good standard. - External partners and stakeholders receive accurate, well-branded communications products. - Communications inputs to quarterly and annual reporting are delivered on time and accurately reflect programme communications activity. - Communications performance data is tracked and reported regularly. - Communications and event files are tidy, current and easy for the team to locate and use.
KRA 3 – Capacity Building and Programme Communications Support 20% - Providing communications guidance and practical support to programme staff to help them identify, capture and package communications-ready content from their technical work. - Developing and delivering targeted guidance for programme staff on digital communications tools, content standards, brand guidelines and photography and video principles for field use. - Support and delivering hands-on training for NDMO staff on video, photography and basic digital content production, to build their in-house communications capacity where this is limited. - Producing design work and communications materials for NDMOs, supporting their visibility and communications needs where they have limited capacity to do this themselves. - Supporting capacity building activities for partner agencies and, where requested, other government counterparts in Pacific Island countries in the areas of digital communications, content creation, graphics and social media. - Supporting the Communications Advisor in building a communications-engaged culture across the programme. - Programme staff are better able to identify and capture communications-ready content from their work; the position is seen as a responsive and practical resource. - NDMO staff build practical video, photography and content skills through training and are better able to produce their own communications material over time. - Design and communications support for NDMOs is delivered to a good standard and positively received. - Capacity building support for partners and government counterparts is provided when requested and positively received. - Guidance materials are fit for purpose and actively used by staff.
KRA 4 – Events Management 15% - Planning and coordinating logistics for programme events, workshops and ministerial meetings, including regional meetings, launches and partner forums. - Liaising directly with vendors, suppliers, venues and service providers – sourcing quotes, negotiating terms, and managing contracts, timelines and deliverables. - Coordinating the layout and design of event communications materials, including invitations, programmes, signage and event-day collateral, working with designers and printers as needed. - Supporting the printing and reprinting of communications materials and liaising with printers on specifications, proofing and delivery timelines. - Facilitating the preparation of promotional materials and event communications for high-profile government milestone events - Supporting on-the-ground event logistics and troubleshooting issues in real time to ensure smooth delivery. - Supporting media monitoring and helping maintain crisis communications readiness materials, escalating issues to the Communications Advisor as required. - Handling inbound media queries related to the programme, coordinating appropriate spokesperson routing and facilitating technical input without placing programme staff as primary media contacts. - Events, workshops and ministerial meetings are delivered smoothly, on time, within budget and to a professional standard, with vendor and logistics coordination handled reliably. - High-profile government milestone events (e.g. groundbreaking ceremonies, warehouse handovers) are supported by professional, well-prepared promotional materials, delivered under pressure without compromising quality. - Vendor and supplier relationships are well managed; deliverables meet quality and timeline expectations and are properly documented. - Event layout, design and print materials are professional, accurate and delivered on schedule. - Printing and reprinting of communications materials is managed efficiently, with no avoidable delays or quality issues. - Media follow-up is handled consistently and professionally; programme technical staff are supported rather than placed as default media contacts.
KRA 5 – GEM Integrated Communications Contribution 10% - Contributing content, digital assets, graphics or editorial support to GEM-wide social media, web and knowledge products where requested. - Ensuring communications products and digital assets are shared through GEM divisional channels and catalogued in accordance with GEM digital asset management standards. - Participating in GEM Communications team meetings and corporate compliance activities as required. - Ensuring all communications products comply with SPC corporate brand guidelines and One SPC communications standards. - Undertaking other communications-related duties as reasonably delegated by the GEM Division or the Communications Advisor. - All communications products and assets are shared through GEM divisional channels in a timely and well-organised manner. - All communications products meet SPC corporate brand guidelines and One SPC standards.

The above performance requirements are provided as a guide only. The precise performance measures for this job will need further discussion between the jobholder and supervisor as part of the performance development process.

Most Challenging Duties Typically Undertaken (Complexity):

  • Sustaining a high-volume, fast-turnaround production schedule for video (including reels), graphics and content – consistently and to a professional standard – to keep pace with the programme's demanding schedule of activities, events and milestones.
  • Translating complex, technical programme data into clear, compelling infographics and visual stories that make results accessible to government, partner and public audiences.
  • Delivering high-stakes communications and promotional materials for major government milestone events – such as warehouse groundbreaking ceremonies and handovers – often on compressed timelines and under close government and partner scrutiny.
  • Coordinating multiple events, workshops and ministerial meetings simultaneously across different Pacific Island countries, each with different vendors, venues and logistical constraints, while maintaining consistent quality and brand standards.
  • Negotiating effectively with vendors, suppliers and venues to secure good value and reliable delivery in markets with limited service provider options.
  • Balancing day-to-day PHWP programme priorities with periodic requests to support GEM divisional communications activities, coordinated through the GEM Communications Team Leader, without compromising programme delivery.
  • Maintaining this high-volume content, design and event delivery workload alongside communications readiness and media monitoring responsibilities, particularly during periods of active disaster and emergency response in the Pacific.
  • Working effectively within a complex multi-stakeholder humanitarian environment including government, UN, NGO and development partner contacts while maintaining consistent programme messaging and brand standards.

Functional Relationships & Relationship Skills:

Key internal and/or external contacts Nature of the contact most typical
External - Event venues, vendors, suppliers and service providers - Contracted video vendors and in-country photographers - National Disaster Management Offices (NDMOs) - Development partners (DFAT, MFAT, UK, Germany, France) - Pacific Island government counterparts - UN agencies (OCHA, WFP, UNICEF) and NGO partners - CROP agency communications counterparts - Regional and international media - Creative agencies and freelance producers - Sourcing quotes; negotiating terms; managing contracts, timelines and on-site delivery - Support the omissioning and directing footage capture (including time-lapse); reviewing quality and turnaround; compiling supplied material into final video products - Support hands-on training on video, photography and content production to build in-house comms capacity - Coordinating programme visibility; capacity support where requested - Humanitarian coordination communications; partner content collaboration - Regional communications coordination and events - Media monitoring; media follow-up coordination - Graphics and production coordination; design workflow management
Internal - Communications Advisor, PHWP - Receiving direction; delivering communications outputs;
- PHWP Programme Manager and Programme Team - GEM Communications Team Leader - GEM Deputy Directors and Programme Managers - SPC Corporate Communications (SCOPE) - daily programme coordination - Gathering programme content; supporting events and field activities - Coordinating divisional communications contribution; corporate compliance - Providing communications support to divisional priorities - Corporate brand compliance; One SPC coordination

Level of Delegation:

Routine Expenditure Budget: 0

Budget Sign off Authority without requiring approval from direct supervisor: 0

Personal Specification:

This section is designed to capture the expertise required for the role at the 100% fully effective level. (This does not necessarily reflect what the current position holder has.) This may be a combination of knowledge / experience, qualifications or equivalent level of learning through experience or key skills, attributes or job specific competencies.

Qualifications

Essential: Desirable:
- Bachelor's degree in communications, journalism, digital media, marketing, international development or a related field, or equivalent professional experience. - Professional certification in digital marketing, content strategy, graphic design, video production or related communications disciplines. - Formal training in crisis communications or humanitarian public information management.

Knowledge/Experience

Essential: Desirable:
- At least 4–5 years of progressive experience in digital communications, events coordination or engagement roles, ideally in the development, humanitarian or international organisation sector. - Demonstrated experience managing social media accounts and maintaining website content for an organisation or programme. - Proven technical skills in graphic design and multimedia production – photo editing, short-form video (including reels) and infographics – for professional, social-media-ready digital content, using tools such as Canva or Adobe Creative Suite, with a track record of fast, consistent turnaround. - Demonstrated ability to translate data and technical information into clear, compelling - Experience in humanitarian communications, emergency public information or disaster communications in a Pacific or development context. - Experience working in or with Pacific Island countries and territories. - Experience producing multimedia content including video and photography. - Familiarity with CROP agency architecture and regional coordination mechanisms. - Experience coordinating with graphic designers, printers and external vendors through to final output. - Pacific Island language skills.
infographics and visual content. - Experience delivering hands-on training or capacity building to partner or government staff (e.g. on video, photography or content production). - Experience managing and archiving digital image and media files, including metadata tagging and file organisation for easy retrieval. - Demonstrated ability to apply storytelling techniques to produce engaging, culturally-resonant content reflecting Pacific communities and contexts. - Experience coordinating events and liaising directly with vendors, suppliers, venues or printers, including sourcing quotes and managing contracts and deliverables. - Sound written and verbal communications skills in English, sufficient for short-form content such as social media copy, web updates and event materials. - Demonstrated capacity to work independently, manage a varied and demanding workload under pressure, and take initiative. - Understanding of Pacific regional development contexts, cultural values and communications sensitivities. - Willingness and capacity to travel to SPC member countries, sometimes under difficult conditions.

Key Skills/Attributes/Job Specific Competencies

The following levels would typically be expected for the 100% fully effective level:

Expert level - Social media strategy, content planning and community management for a programme or organisational context. - High-volume, fast-turnaround production of video content (including reels and similar short-form formats), graphics and photo edits, without compromising quality. - Data visualisation and infographic design, translating complex data and technical results into clear, compelling and accessible visual information. - Pacific storytelling techniques, translating programme moments into engaging, culturally-resonant visual and social media content. - Technical graphic design and multimedia production – photo editing, short-form video and infographics – to a professional standard for social media and other digital channels, using tools such as Canva or Adobe Creative Suite. - Coordinating and directing a network of contracted video vendors and in-country photographers, and compiling and editing supplied footage into polished, combined video products. - Digital image and media file management, including metadata tagging, consistent naming conventions and archiving for easy retrieval and re-use. - Website content management and maintenance, keeping web
pages accurate and current. • Event planning, logistics coordination and vendor/supplier/printer management, including sourcing, negotiation and contract management.
Advanced level • Digital analytics and performance reporting; interpreting engagement data and translating it into actionable recommendations. • Designing and delivering practical training (e.g. to NDMO or partner staff) on video, photography and basic content production. • Crisis communications and media monitoring in a development or humanitarian context. • Development partner communications and results reporting. • Photography and video production, editing and post-production.
Working knowledge • Basic understanding of project/programme cycle management and results reporting frameworks used in development or humanitarian programmes. • SPC procurement and finance processes relevant to sourcing quotes and processing vendor and event-related payments.
Awareness • SPC Regulations and Policies • Understanding of CROP agencies • Regional Disaster instruments and frameworks

Key Behaviours

All employees are measured against the following Key Behaviours as part of Performance Development:

  • Change and Innovation
  • Interpersonal Skills
  • Teamwork
  • Promotion of Equity and Equality
  • Judgement

Personal Attributes

  • High level of professional integrity and ethics
  • Friendly demeanor
  • Demonstrated high level commitment to customer service

Change to Job Description:

From time to time it may be necessary to consider changes in the job description in response to the changing nature of the work environment – including technological requirements or statutory changes. Such change may be initiated as necessary by SPC. This Job Description may also be reviewed as part of the preparation for performance planning for the annual performance cycle.

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