Job Description
The International Potato Center (CIP) is looking for one
(1) IT Helpdesk and Support Intern to provide support to the Information
Technology Department in Lima, Peru.
About CIP: CIP is part
of the CGIAR global research partnership committed to transforming food, land,
and water systems in a climate crisis. CIP’s mission is to develop and share
science-based innovations in potato, sweetpotato, and other root and tuber
crops. CIP partners with organizations in over 20 countries in Africa, Asia,
and Latin America to strengthen agri-food systems and provide economic, social,
and nutritional benefits, especially for women and youth. We integrate social
and biophysical sciences to address complex challenges in food and agriculture.
For more information, please visit https://cipotato.org/about/.
About the position: This position will provide essential support in the
diagnosis and resolution of technical incidents, ensuring the continuity of IT
services for both on-site and remote users. The intern will play a key role in
maintaining IT asset inventory, monitoring network services, and supporting
information security protocols within the organization.
Training activities:
·Support in the diagnosis and resolution of incidents
related to computers, network connectivity,
·conference equipment, and peripherals.
·Information security support, including handling and
escalating security events and incidents.
·Documentation of internal IT processes and procedures
in accordance with the ITIL framework.
·Monitoring network services and communications
infrastructure.
·Updating and maintaining the IT asset inventory.
·Support for end users on Office 365 applications, web
conferencing tools, and business
·applications.
·Knowledge of ITIL Foundation principles.
Requirements
What are we looking for?
•Students in their
final semesters or recent graduates in Systems Engineering, Information
·Technology, Computer Science, Telecommunications, or
related fields.
•Ranked in the upper
third of their faculty (mandatory requirement).
•Knowledge of the
Windows operating system, Microsoft Office 365 applications, computer
·configuration, troubleshooting, and teleconferencing
applications (Teams, Zoom, etc.).
•Basic knowledge of
information security concepts (malware, phishing, antivirus, etc.).
•Knowledge of data
networking fundamentals.
•Ability to provide
support to on-site and remote end users.
•Service-oriented
mindset with strong interpersonal communication and teamwork skills.
•Intermediate level of
English proficiency.
Benefits
Why should you consider this opportunity?
·CIP is a global and reputable international
organization that has a strong, state-of-the-art R&D background.
·CIP is dedicated to achieving food security, improving
nutrition and well-being, and gender equity for poor people in roots, tubers
farming and food systems in the developing world.
·CIP is a member of the CGIAR, a global partnership
that unites international organizations engaged in research about food
security. CGIAR research aims to reduce rural poverty, increase food security,
improve human health and nutrition, and sustainable management of natural
resources.