SVN-2026-033 Sr Movement Ops Associate, Beneficiary-Facing Activities / G7

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labour Pathways (MRLP) at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes 

Under the general supervision of the Head of Programmes, and the direct supervision of Protection Coordinator, the Senior Movement Operations Associate, is responsible for supervising responsible for supervising movement operations activities in the field, with the following duties and responsibilities:

Responsibilities

1. Supervise teams of staff undertaking beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM’s movement operations for various types of migrants and migration pathways, across multiple countries in the assigned area in the country or across multiple countries in the region, ensuring compliance with their respective standard operating procedures and programme requirements. This includes overseeing staff development processes such as hiring, providing training, assigning duties, and giving regular performance feedback to ensure high-quality work and accurate completion of activities.
2. Oversee the field support activities relating to IOM’s movement operations in an assigned area or areas in the country or across multiple countries in the region, such as at an airport, seaport, transit center, third-party facility, camp-based operations or sub-office to ensure beneficiary movements are conducted safely and appropriately. If required, provide assistance for extended periods and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.  
3. Oversee the coordination of transportation of beneficiaries to and from designated consolidation points, locations, and facilities in the country or across multiple countries in the region, working with relevant units and service providers to help ensure that vulnerable individuals are assisted in a manner that ensures their safety, security and comfort. Coordinate liaison with service providers, supervise staff as they ensure the identity verification, readiness and organization of individuals being transported, and prepare and supervise relevant briefings. 
4. Oversee the timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations. Lead the collaboration with the relevant IOM units and service providers to ensure that assistance meets established standards of quality.
5. Oversee the coordination of cases or indiviuals with with special needs or equipment receive appropriate support. In particular, monitor and ensure the staff members handle sensitive cases in accordance with IOM’s policies, and existing institutional guidance, including the assistance to unaccompanied and separated children and at-risk cases.
6. Oversee the pre-departure formalities such as processing of travel documents and exit permits in close coordination with relevant external partner agencies, and authorities.
7. Coordinate and/or provide selection mission support, and/or interpretation services for individuals at airports, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
8. Upon request from the government agencies, coordinate provision of the visa applicants with application assistance such as initiating contacts, scheduling appointments, capturing biometrics, filling the relevant forms, and collecting relating documents as needed. 
9. Under the guidance of the supervisor, liaise as needed with other teams and units in IOM Country Office and with external partners such as airport and government authorities, embassies, and the UN agencies. Provide regular feedback on work being accomplished to the supervisor and keep the supervisor informed of issues that arise.
10. Coordinate with  the administrative heads, relevant units, partners, and vendors when unexpected issues arise and work towards their resolutions, as needed.   
11. In close coordination with the direct supervisor, oversee beneficiary-facing activities in the assigned area ensuring programme integrity and local implementation of programmatic and organizational policies, requirements, and guidelines. As required, assist with relevant policy and operational input for programmatic reviews to safeguard programme implementation. 
12. As needed, and under the close supervision of the supervisor, assist with financial activities related to movement operations, such as petty cash payments and reports. 
13. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standard of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
14. Undertake duty travel as needed to participate in meetings and trainings, and to carry out pre-departure assistance if needed.
15. Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.

16. Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.

17. Perform such other duties as may be assigned.

Qualifications

Required Qualifications and Experience

Education

• High school diploma with seven years of work experience; or, 

• Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with five years of relevant work experience.  

Experience

• Prior Movement Operations/Field Support, transportation-related and/or management experience is strongly preferred.

• Work experience in programs including movement operations component, particularly in resettlement programs.

• Experience with selection missions and direct coordination with external partners such as embassies, government representatives, UN agencies and service provideers.

• Experience with supervising multiple teams.

• Experience with communicating with beneficiaries and external partners.

• Experience with handling issues in other countries in the Region.

• Experience with handling complex cases and workflow.

• Experience with filling management-level roles.

Skills

• Computer/software literate with good knowledge of Microsoft Office.

•  Strong written and verbal communication skills and ability to effectively communicate with and lead a team.

•  Attention to detail and ability to organize.

•  Self-motivated, objective-driven and able to use own initiative and work under pressure with minimum supervision.

• Troubleshooting skills.

•  Leadership skills.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written). 

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Please refer to this link for guidance on IOM Job Category.

¿Como Aplicar?

El candidato debe enviar su aplicación por medio de esta plataforma.

La aplicación debe incluir: 

• CV.
• Una carta de interés (máx.1 página).
• Títulos.

 Salario bruto: Special Short Term / G7 / CRC 1.857.384

Notes:

1. Solo se contactará con los candidatos preseleccionados. 
2. Cualquier oferta que se haga al candidato en relación con esta convocatoria de vacante está sujeta a la confirmación de la financiación.
3. Este puesto está sujeto a contratación local. Solo podrán ser considerados aquellos que posean un permiso de residencia y de trabajo válido para el país en el que se encuentra el puesto.
4. El nombramiento estará sujeto a la certificación de que el candidato es médicamente apto para el puesto, a la verificación de la residencia, al visado y a las autorizaciones del Gobierno correspondiente, cuando proceda.
5. La OIM aplica una política de tolerancia cero ante conductas incompatibles con los fines y objetivos de las Naciones Unidas y de la OIM, incluyendo la explotación y el abuso sexuales, el acoso sexual, el abuso de autoridad y la discriminación por motivos de género, nacionalidad, edad, raza, orientación sexual, origen religioso o étnico o discapacidad.
6. La OIM no cobra ninguna tasa en ninguna fase de su proceso de selección (solicitud, entrevista, tramitación, formación u otras tasas). La OIM no solicita ninguna información relacionada con cuentas bancarias.
7. La OIM solo acepta solicitudes debidamente cumplimentadas presentadas a través del sistema de selección en línea de la OIM. La herramienta en línea también permite a los candidatos realizar un seguimiento del estado de su solicitud.

La Organización Internacional para las Migraciones (OIM) no discrimina por motivos de discapacidad, edad, identidad y expresión de género, orientación sexual, nacionalidad, identidad racial, creencias religiosas, entre otras. La OIM está comprometida con un entorno diverso e inclusivo y por ello su personal proviene de una amplia gama de entornos socioeconómicos y perspectivas del mundo. Se alienta especialmente las candidaturas de mujeres, personas afrodescendientes y personas LGBTIQA+ que se encuentren cualificadas y cumplan los requisitos de cada vacante

The International Organization for Migration (IOM) does not discriminate on the basis of disability, age, gender identity and expression, sexual orientation, nationality, racial identity, religious beliefs, among others. IOM is committed to a diverse and inclusive environment and therefore its staff come from a wide range of socio-economic backgrounds and world perspectives. Candidates from women, people of African descent and LGBTIQA+ people who are qualified and meet the requirements of each vacancy are especially encouraged. 

Required Skills

Job info