E T Consultant (Communication and Engagement)

Job #: req38412
Organization: World Bank Group
Sector: Communications
Grade: EC1
Term Duration:  1 year 0 months
Recruitment Type: Local Recruitment
Location: Sofia,Bulgaria
Required Language(s): English
Preferred Language(s):
Closing Date: 10/8/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd
ITS Vice Presidency Context
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context
ITS Operations and Country Engagement Department (ITSOE) delivers innovative products and services to frontline staff working on over 6,000 projects throughout every Region and Global Practice. Our teams support and enable Bank priorities, boost operations efficiency and effectiveness, and facilitate Operational knowledge discovery. Our delivery model leverages global expertise, design and architecture, leading technology, and robust processes to deliver business solutions that ensure value for money.
Unit Context
The ITS Country Engagement unit (ITSCE) delivers digital support for global and country-specific products, supports systems aligned with the new Country Engagement model, and provides geospatial solutions to improve spatial visibility and impact tracking. It also drives the delivery of AI-powered business solutions to support business priorities and accelerate data-driven decision-making across the institution. The unit’s geospatial portfolio supports operational teams in applying location-based insights, mapping, imagery, and related digital tools to strengthen project design, implementation, monitoring, and communication.
The Technology Adoption Analyst supports ITSCE unit in business stakeholders and partners engagement and coordination. Develops executive texts, manages outreach activities, coordinates events and engagement opportunities, and helps increase awareness and adoption of ITSCE priorities, solutions, and services.
Works closely with leadership, product teams, internal and external business stakeholders to deliver clear, consistent messaging, support strategic initiatives, and strengthen collaboration across the Bank, and partner organizations. Translates complex topics into concise business messages and ensures effective execution of leadership priorities through strong coordination and helps shape stakeholder understanding, sponsorship, and adoption of key initiatives.
Specific Responsibilities 
• Manage stakeholder interactions and build trusted relationships with senior stakeholders; provide engagement support to the unit manager and track follow-up actions.

• Plan and coordinate workshops, forums, roadshows, and other internal and external events, including agendas, materials, conceptual notes, and stakeholder logistics.

• Facilitate information flow between leadership, product teams, business stakeholders, and partner organizations.

• Monitor engagement outcomes, stakeholder feedback, and outreach effectiveness; prepare management reports and summaries.

• Identify and pursue opportunities to increase awareness, sponsorship, adoption, and visibility of ITSCE products, services, and strategic initiatives.

• Support the preparation of management reviews, strategic planning activities, and executive engagement materials.

Selection Criteria

• Bachelor’s or Master’s degree with a minimum of 2 years of relevant experience, or an equivalent combination of education and experience.

• Strong stakeholder engagement, relationship-building, communication, presentation, and facilitation skills, with the ability to translate technology and geospatial concepts into practical value propositions and support adoption of products, services, and advisory offerings.

• Sufficient understanding of technology, AI, data, and geospatial solutions to engage credibly with stakeholders, identify opportunities, and connect teams with appropriate products and specialists. This is not a deep technical specialist position.

• Strong storytelling, presentation, and visual communication skills, including the ability to use maps, dashboards, and visual materials to communicate insights and support engagement.

• Strong coordination, organization, and prioritization skills, with the ability to manage multiple concurrent engagements, stakeholder relationships, and follow-up activities simultaneously.

• Practical, curious, proactive, and client-focused, with a demonstrated ability to identify opportunities and strengthen stakeholder engagement.

• Familiarity with WBG operational workflows — including country engagement, mission support, project preparation, supervision, procurement, and portfolio management — is highly desirable.

• Experience organizing or supporting outreach activities such as roadshows, clinics, demonstrations, workshops, conferences, or communities of practice is highly desirable.

• Prior experience within the World Bank Group, multilateral development banks, international development organizations, or similarly complex global institutions is an advantage.

• Proficiency in English required.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories. 

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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.