Travel Arranger

UNDP believes that the people of Indonesia should have ownership over the programmes and projects we support. All UNDP programmes therefore actively promote the spirit of mutual respect, support and accountability and subscribe to the principle of national ownership as enshrined in the Jakarta Commitment – a declaration put forward by the government and its development partners in 2009 to strengthen aid effectiveness in Indonesia. In the true spirit of national ownership, all of UNDP’s assistance in Indonesia is implemented by national entities, including line ministries and the Ministry of National Planning and Development, and at the subnational level by line departments, provincial and district authorities as well as community groups.

While each programme supported by UNDP has specific and varied objectives, capacity development is one aim that all UNDP programmes – in Indonesia and worldwide – have in common. This takes on many forms including institutional reform, leadership development, education, and training for members of the public such as journalists, and women’s communities. In line with this logic, UNDP advisers work side by side with Indonesian counterparts to strengthen capacities in technical matters, policy formulation and budget planning, amongst others.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

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While performing its core programme, UNDP also provided wide areas of operation services to other UN agencies who work in development areas where most of the services provided are closely related to administration and procurement areas. The need to have extra support occurred as providing various services requires continuous follow-up actions while at the same time achieving the yearly targeted delivery is also crucial for the office, especially in the operation.

The need for extra support has occurred as providing various services requires continuous follow-up actions while achieving targeted yearly delivery. Given the current workload, UNDP is seeking dedicated Travel Arrangers support to manage various requests. The UN Volunteers are expected to provide excellent support under tight deadlines.

Within the delegated authority and under the supervision of Administrative Analyst or his/her designated mandated representative(s), the UNV Travel Arranger will:

1. Provision of effective support in the area of Travel Itinerary & Ticketing Management
- Support Travel Management Services activities including but not limited to air, land and sea travel reservation, ticketing, hotel reservations, allowance calculation, submitting request using UNDP applicable tools in supporting the event.
- Process travel requests utilizing the UNDP ERP System (UNall and Quantum) and coordinate with the contracted Travel Agent. Ensure that bookings are based on the most direct and economical route as mandated by UN/UNDP rules (e.g., economy class for standard travel, adherence to Daily Subsistence Allowance (DSA) surveys, and cost recovery).
- Verify that all travel authorizations are validated by the appropriate budget owners prior to final ticketing for compliance and approval
- Process e-Requisitions and Purchase Orders (POs) related to travel expenses, including flight tickets, DSA, and terminal expenses, and facilitate the settlement of travel claims upon completion of travel.
- Coordinate all travel-related payment processes, including payments to travel service providers and contracted travel agents.
- Provide administrative and logistical support for meetings, workshops, and events requiring travel arrangements.
- Maintain accurate travel records and ensure compliance with prevailing UN travel policies and procedures.

2. Provision of administrative support in Government Administrative, Visa and Stay Permit Formalities
- Support the processing of government administrative requirements, visas, stay permits, and related documentation, including the preparation of official correspondence and supporting documents.
- Process visa requests, UN Laissez-Passer (UNLP) applications, renewals, and related travel documentation.
- Arrange and monitor security clearances through the TRIP system, ensuring travelers have completed mandatory BSAFE training prior to travel.
- Follow up proactively on the status of visa, stay permit, government administrative formalities, and UNLP applications to ensure timely completion.
- Maintain and regularly update databases containing records of UNDP/UN personnel and eligible dependents regarding visa and stay permit status.
- Provide travelers with accurate information on travel entitlements, routing options, accommodation policies, and other travel-related requirements.
Maintain up-to-date traveler profiles and supplier databases.

3. Effective support for payment process and monitoring, procurement and cost recovery admin
- Conduct travel cost analyses and identify opportunities for cost savings through effective planning and negotiation with travel service providers.
- Resolve travel-related issues, including itinerary changes, cancellations, and ticket refund processes, in a timely manner.
- Prepare Requests for Payment (RFPs) and verify the completeness and accuracy of supporting documentation.
- Support procurement activities in compliance with UNDP rules, regulations, policies, and procedures.
- Liaise with potential vendors and support solicitation processes, evaluations, and contract-related administrative requirements for operational and administrative procurements.
- Assist in creating and monitoring Purchase Orders and procurement-related documentation.
- Support the monitoring of Admin One Click processes and ensure timely processing of administrative transactions.

4. The staff should avoid any kind of discriminatory behavior including gender discrimination and ensure that
- Human rights and gender equality is prioritized as an ethical principle within all actions;
- activities are designed and implemented in accordance with “Social and Environmental Standards of UNDP”;
- Any kind of diversities based on ethnicity, age, sexual orientation, disability, religion, class, gender are respected within all implementations including data production;
- Differentiated needs of women and men are considered;
- Inclusive approach is reflected within all actions and implementations, in that sense an enabling and accessible setup in various senses such as disability gender language barrier is created;
- Necessary arrangements to provide gender parity within all committees, meetings, trainings etc. introduced

5. Supports knowledge building and knowledge sharing focusing on achievement of the following result:
- Participation in the trainings for the operations/ projects staff.

6. Results/expected outputs:

As an active UNDP team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNDP and its beneficiaries in the accomplishment of her/his functions, including:
Results/Outputs can be modified as appropriate; should not entirely mirror the task description but serve as a basis for workplan and deliverables]
o Timely and effective support for travel management at Country Office
o Timely and effective administrative support in Government Administrative, Visa and Stay Permit Formalities
o Effective payment process and monitoring
o Effective support for procurement and cost recovery admin services provided to project and UN agencies