Programme Support Officer

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and Governments.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does, in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life, in its social, political, economic, civic and cultural dimensions, her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens, addressing inequity, not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:
• Strengthen their knowledge and understanding of the impact of volunteerism by reading relevant UNV and external publications and taking active part in UNV activities (for instance in events that mark International Volunteer Day);
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
• Build relationships with a wide range of Youth Organizations, Community-Based Organizations (CBOs), Civil Society Organizations (CSOs) to support and/or participate in community-driven voluntary activities; reflect on the type and quality of voluntary action that they are undertaking; raise awareness in communities that will increase knowledge of issues pertaining to the UNV programme’s mandate and tis role in supporting the Mission mandate;
• Encourage, mobilize and support co-workers and fellow UN Volunteers to better understand the connections between the UNV programme’s engagement within the Mission and voluntary action;
• Contribute articles/write-ups/stories on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Under the overall supervision of Deputy Representative Programme, and others as relevant, the national UN Volunteer will undertake the following tasks:

• Maintains the Deputy Representative’s calendar and arranges meetings.
• Takes minutes of meetings, ensuring accuracy, attention to detail and coherence.
• Support to prepare comprehensive briefing packages for donor and partner engagements, as well as high-level events including supporting in content creation and photography.
• Support in reviewing, copyedit, and refine donor reports, project proposals, and concept notes to ensure high overall quality, coherence, and strict adherence to UNICEF branding, style, and messaging guidelines.
• Draft clear and well-structured communication to share reports, briefs, and knowledge products for internal and external use.
• Maintain and update the internal funding pipeline using Excel trackers.
• Generate regular reports, dashboards, and presentations on key performance indicators and donor reporting.
• Support the application of digital and AI tools for synthesizing complex data and creating actionable insights for statutory reports, dashboards, and presentations on key performance indicators.
• Contribute to grants management, monitor their expiry, and support reprogramming or extension processes
• Facilitate generating funds utilization reports to track expenditures and commitments.
• Use AI, automation tools, and digital platforms to streamline repetitive tasks, such as data analysis and report generation.
• Serve as a resource for digital platforms (e.g., SAP, Service Gateway, Power BI, SharePoint) within the section.
• Maintain effective document repository systems and SharePoint for digital and physical programme documentation.
Furthermore, UN Volunteers are required to:
• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD);
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
• Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities;
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
• Assist with the UNV Buddy Programme for newly arrived UN Volunteers;
• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.