Caseworker – Transition Support

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Established in 1951, the International Organization for Migration (IOM) is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the overall supervision of the Head of Unit and direct supervision of the Senior Protection Associate, the Caseworker – Transition Support will be responsible and accountable supporting the requirements of the project by assisting Beneficiaries of Temporary Protection (BOTPs) in IOM Ireland.

This role will focus on providing transition support to BOTPs as they navigate changes in their accommodation, integration and future pathways. The position requires individualised casework, including needs assessments, information provision, guidance, action planning and referrals to appropriate support services as required. The role will also support beneficiaries to access relevant services, understand available options and address barriers to greater independence and self-sufficiency. The role will include other programme-related responsibilities as required.

Responsibilities

1. Assist in the implementation and monitoring of project activities.
2. Retrieve, compile, summarise, analyse, and present information/data on specific project topics.
3. Support with the development and implementation of the Transition Support strategy of the programme by conducting research, gathering and analysing relevant information, identifying needs, barriers and service gaps affecting BOTP and providing input to the supervisor.
4. Assess and interpret screening outcomes of BOTPs, including cases involving complex or overlapping vulnerabilities, to support accurate identification of individual needs prior to casework planning.
5. Apply and adapt the Programme Standard Operating Procedures (SOP)s to individual BOTPs circumstances, and flag procedural gaps or inconsistencies to the supervisor, to maintain the relevance and effectiveness of casework support in state accommodation settings.
6. Coordinate and resolve operational issues with assigned focal points at State Accommodation Centres, other organisational units and external parties to ensure timely processing of requests, clearances, and administrative actions without unnecessary escalations.
7. Disseminate accurate information to BOTPs on available services and pathways, ensuring cases with identified vulnerabilities are correctly referred to appropriate support services, thereby safeguarding beneficiary access to timely and appropriate protection support . Provide translation and interpretation services, as necessary.
8. Draft status reports, identifying shortfalls, bring them to the attention of the supervisor and suggest remedial actions to address delivery gaps.
9. Draft correspondence on project issues; prepare and update reports, briefing notes, graphics, statistical tables, presentation and other forms of documentation.
10. Respond to complex information requests and inquiries; set up and maintain files/records; organize meetings, workshops and training sessions;
11. Participate in meetings and conferences; assist in coordinating implementation activities with local authorities, partners, United Nation (UN) agencies, intergovernmental and non-governmental organizations, donors and other stakeholders relevant to the project.
12. Assist in monitoring work of Implementing Partners (IP) and report non-compliances to the supervisor.
13. Perform such other relevant duties as maybe assigned.
     

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution with three years of relevant professional experience; or,
• High School diploma with five years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.

Skills

• In depth knowledge of the broad range of migration related subject areas dealt with by the Organization; and,
• Case management skills.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, Fluency in English, Ukrainian and Russian is required (oral and written).

Working knowledge of another official UN language (Arabic, Chinese, French, and Spanish) is desirable.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

This post is subject to local recruitment. Only persons holding a valid residence and work permit in Ireland will be eligible for consideration.

As the right to live and work in Ireland is required, the contract issued may be shorter than the period mentioned in the advertisement, in order to align with expiry date of the work permit.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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