Job description

CTG overview

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

Here’s a list of services we offer:
•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Overview of position

The Field Technology Section (FTS) provides mission-wide communications and information technology services in support of MONUSCO operations. 

 Role objectives

The Field Technology Section (FTS) provides mission-wide communications and information technology services in support of MONUSCO operations. 

 Project reporting

This role does not require a project reporting.

 Key competencies

1. Videoconference and Audiovisual Systems Support

  • Configure, operate, test, and maintain videoconferencing systems and audiovisual equipment in conference rooms and meeting facilities.  

  • Support Microsoft Teams Rooms, Zoom Rooms, Cisco Webex systems, and other collaboration platforms used within MONUSCO.

  • Maintain and troubleshoot cameras, microphones, speakers, codecs, digital signal processors, and display systems.

  • Perform regular inspections and preventive maintenance of conference room equipment.

  • Ensure videoconference facilities are fully operational and available for scheduled meetings.

2. Platform Administration and Service Management

  • Assist in the administration of videoconferencing platforms, tenant configurations, licenses, subscriptions, and associated services.

  • Monitor room connector licenses, SIP/H.323 endpoints, and software versions.

  • Support system upgrades, firmware updates, and security compliance activities.

  • Maintain accurate records of service inventories, licenses, and configuration documentation.

3. Event and Meeting Support

  • Provide technical support for high-level meetings, executive briefings, town halls, workshops, conferences, and hybrid events.

  • Coordinate and conduct pre-event technical checks and readiness assessments.

  • Configure remote participation capabilities and ensure seamless integration between onsite and remote attendees.

  • Provide technical assistance to presenters, moderators, interpreters, and participants during events.

  • Monitor meetings and address technical issues in real time to minimize disruptions.

4. Equipment Installation and Configuration

  • Install, configure, and connect audiovisual equipment including displays, projectors, microphones, cameras, speakers, audio mixers, and conference room controllers.

  • Deploy and maintain cabling infrastructure including HDMI, Ethernet, fiber-optic, SDI, XLR, and other audiovisual connections.

  • Conduct audio calibration, sound checks, and video quality testing.

  • Ensure compliance with safety standards and proper cable management practices.

5. Network and Infrastructure Troubleshooting

  • Diagnose and resolve audiovisual connectivity issues related to network performance.

  • Monitor and troubleshoot bandwidth constraints, packet loss, latency, jitter, and connectivity failures impacting videoconferencing services.

  • Identify infrastructure faults and coordinate escalations with Network Operations teams when required.

  • Validate end-to-end audiovisual signal paths from source devices to presentation outputs.

6. Asset Management and Documentation

  • Maintain inventories of audiovisual and videoconferencing equipment.

  • Record equipment status, maintenance activities, and incident resolutions.

  • Develop and update Standard Operating Procedures (SOPs), user guides, and technical documentation.

  • Ensure equipment is properly stored, inventoried, and available for operational requirements.

7. Vendor and User Support

  • Liaise with external vendors, service providers, and integrators for equipment maintenance and warranty support.

  • Assist in technical evaluations and testing of new collaboration technologies.

  • Deliver user orientation and training sessions on audiovisual and videoconferencing systems.

  • Promote best practices and effective use of meeting room technologies.

Technical Competencies

  • Videoconferencing technologies (Microsoft Teams, Zoom, Cisco Webex).

  • Conference room technologies and Microsoft Teams Rooms.

  • Audio mixers, microphones, cameras, projectors, displays, and digital signal processing.

  • Network fundamentals including TCP/IP, SIP, H.323, QoS concepts, and connectivity troubleshooting.

  • Audio-over-IP technologies, including DANTE.

  • IT service management and customer support practices.

  • Documentation and technical writing.

  • Inventory and asset management.

Competencies and Values

Core Values

  • Integrity

  • Professionalism

  • Respect for Diversity

  • Inclusion

  • Humility

  • Humanity

Core Competencies

  • Communication

  • Teamwork and Collaboration

  • Client Orientation

  • Planning and Organizing

  • Accountability

  • Technological Awareness

  • Innovation and Adaptability

  • Delivering Results

  • Analytical Thinking

  • Experience supporting enterprise audiovisual and collaboration platforms.

  • Experience configuring and maintaining Microsoft Teams, Zoom, Webex, or equivalent conferencing solutions.

  • Experience supporting executive meetings, conferences, and hybrid events.

  • Experience troubleshooting audiovisual and network-related issues.

  • Desirable experience with Remote Simultaneous Interpretation (RSI) solutions such as Televic, Bosch, KUDO, or equivalent platforms.

  • Knowledge of DANTE audio networking technology is highly desirable.

 Team management

This role does not include Team management

 Further information

Expected Outcomes

  • Beyond technical responsibilities, the contractor is expected to:

  • Strengthen knowledge sharing within the Videoconference Team.

  • Promote effective utilization of collaboration technologies across the mission.

  • Support capacity-building initiatives for end users.

  • Contribute to service improvement initiatives and innovation in audiovisual and videoconferencing services.

  • Integrate UN values and principles into all activities and interactions.

 Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility
· CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.