The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

POSITION OVERVIEW
Reporting to the Senior Protection Manager, the Senior Protection Officer (MHPSS) leads the design, implementation, and quality assurance of integrated mental health and psychosocial support services for children, caregivers, and women in the West Bank, covering both group-based and individual interventions. The role provides technical leadership and clinical supervision to MHPSS staff, ensuring safe, ethical services aligned with IRC standards, IASC guidelines, and Child Protection and Women’s Protection and Empowerment (GBV) best practices. It also ensures integration with CP and GBV specialized services, adapts programming to a volatile context with limited referral pathways, and represents IRC in the MHPSS Technical Working Group and other coordination forums.

RESPONSIBILITIES

MHPSS Technical Leadership & Program Quality

  • Lead the design, adaptation, and implementation of group-based and individual MHPSS interventions, aligned with IRC approaches and IASC MHPSS guidelines.
  • Ensure a layered MHPSS approach: community-based PSS, focused non-specialized interventions, and referral pathways to specialized services where available.
  • Adapt programming to the OPt emergency context, ensuring relevance, feasibility, and safety in settings with limited services and high insecurity.
  • Develop and oversee tools, guidance, and SOPs for MHPSS service delivery.
  • Oversee structured group and individual interventions for children, adolescents, caregivers, and women, adapting curricula to context, age, gender, and vulnerability.
  • Ensure fidelity and quality through regular observation, feedback, and coaching of facilitators; monitor participation, engagement, and outcomes.

Integration with CP and WPE/GBV

  • Ensure effective integration between MHPSS, CP case management, and GBV case management, including safe referral pathways.
  • Support frontline staff to identify and refer individuals with heightened protection risks, including UASC, GBV survivors, and people in severe distress.
  • Promote safe, confidential, survivor-centered approaches across all MHPSS services.

Clinical & Technical Supervision

  • Provide regular technical supervision to MHPSS Officers, psychologists, and frontline staff, including partners.
  • Support case conceptualization, intervention planning, and risk management, including complex and high-risk cases.
  • Ensure individual services are delivered safely, ethically, and to professional standards; review case records for quality, confidentiality, and protocol adherence.
  • Identify capacity gaps and lead coaching, mentoring, and training.
  • Directly supervise MHPSS Officers, psychologists, and community workers, providing technical and line management (performance management, work planning, staff development).
  • Foster a supportive, cohesive team and prioritize staff wellbeing, including mitigation of stress, burnout, and secondary trauma.

MEAL

  • Implement MHPSS MEAL activities, including monitoring of quality, outcomes, and client feedback.
  • Analyze data and trends to inform program adaptation.
  • Ensure feedback and accountability mechanisms are functional and used.
  • Contribute to internal and donor reporting.

Administration & Reporting

  • Lead planning, implementation tracking, and reporting of MHPSS activities.
  • Ensure timely, high-quality work plans, reports, and documentation, securely maintained in line with data protection protocols.
  • Support proposal development and program design as required.

Coordination & Representation

  • Liaise closely with CP and WPE teams for coordinated, holistic support.
  • Represent IRC in the MHPSS Technical Working Group and other coordination forums, contributing to guidance development and harmonization of approaches.
  • Strengthen collaboration with partners, service providers, and stakeholders to improve access to MHPSS services.
  • Coordinate with IRC internal sectors, including Health and Protection.

Other

  • Attend IRC trainings and stay informed on the protection situation in target communities.
  • Proactively monitor the safety and security of field teams, promptly reporting concerns or incidents to IRC management.
  • Uphold IRC’s principles and code of conduct, and act in ways that do not compromise its humanitarian mission.
  • Provide translation and interpretation at meetings, trainings, and for documents when needed.
  • Help identify new implementing partners and meet with partners to discuss implementation as needed.
  • Perform other tasks requested by the supervisor to support IRC programs.

QUALIFICATIONS

  • Degree in Psychology, Social Work, Mental Health, or a related field.
  • 5–7 years of MHPSS programming experience in humanitarian settings, including emergencies.
  • Demonstrated experience in: Designing and implementing group and/or individual MHPSS interventions Providing technical supervision to MHPSS staff Working with conflict-affected populations, including children and GBV survivors
  • Strong understanding of IASC MHPSS Guidelines and CP and GBV minimum standards and principles.
  • Strong interpersonal, leadership, and communication skills.
  • Fluency in Arabic and good English.
  • Willingness to travel within the West Bank as required.
  • Preferred: Experience in highly volatile, resource-constrained environments.
  • Asset: Experience coordinating and representing agencies in inter-agency forums.

STANDARDS OF PROFESSIONAL CONDUCT
The IRC and IRC workers adhere to the values in the IRC Way: Integrity, Service, Equality, and Accountability. IRC enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

GENDER EQUALITY
IRC is committed to narrowing the gender gap in leadership positions and offers benefits that support women’s participation, including parental leave, gender-sensitive security protocols, and other allowances.

EQUAL OPPORTUNITY EMPLOYER
IRC considers all applicants on merit, without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.


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