Job description

                                               Operations Analyst, NOB, Sarajevo, Bosnia and Herzegovina 

Job Description

National Professional Officers (NPOs) must be citizens of the country where the office is located.

The Position:

The Operations Analyst (OA) delivers effective financial, administrative, procurement, and operational processing for the Bosnia and Herzegovina Country Office and provides day-to-day operational coordination and compliance support across the Western Balkans cluster (Bosnia and Herzegovina, Serbia, North Macedonia, Albania, and Kosovo (UNSCR 1244).  Under the direct supervision of the Representative and in technical alignment with the Regional International Operations Manager (RIOM), the position ensures adherence to UNFPA operational rules, supports budget tracking, coordinates procurement workflows, and directly supervises local administrative staff in Sarajevo.


 

How you can make a difference:

UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.

In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.

UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results

Job Purpose:

The Operations Analyst ensures fully accountable, well-managed, and results-oriented offices in the Western Balkans. You will contribute your operational expertise to facilitate effective delivery of five UNFPA country programmes, which aim to realize the 2030 Development Agenda in order to make a positive difference in the lives of millions of people. Participating in inter-agency coordination, you will foster a collaborative, client-oriented approach towards UNFPA teams, UNFPA Implementing Partners and the UN community, supporting effective communication and cooperation between Western Balkans offices, with the Regional Office (RO) and Headquarters (HQ).

The Operations Analyst will: 

  • Under the guidance of the Representative and in consultation with the Regional International Operations Manager, implement and apply established  corporate SOPs and standardized workflows to support the effective functioning of the Western Balkans Operations cluster 
  • In close collaboration with programme teams and management in Western Balkans country cluster, provides operational and analytical input to support effective planning, implementation, tracking, and reporting on country programmes and project results. 
  • Coordinate  day-to-day office operations in Bosnia and Herzegovina and support Heads of Offices in other locations to ensure smooth running of all offices and provision of high quality and timely service delivery by the operations team in a client-oriented manner.
  • Identify operational bottlenecks and escalate complex compliance issues to the RIOM.
  • Monitor and facilitate execution of financial, administrative, HR, ICT, logistics and travel services, and support procurement and vendor management, asset and inventory management, premises and common services; maximizing efficiency and effectiveness, streamlining and simplifying internal processes.
  • Assess operational and staffing requirements for implementation of the country programmes, supporting optimal staffing of the offices and projects through executing timely recruitments, induction and training of personnel.
  • Support operational  execution of UNFPA activities, monitoring and contribute  to building  capacity of UNFPA Implementing Partners, conducting assurance activities in line with the HACT framework.
  • Process  procurement and vendor transactions  in line with corporate procedures, ensuring timely provision of goods and services for the CO; securing required clearances and undertaking negotiations and effectively performing contract management processes.
  • Directly supervise local operations support staff in the Bosnia and Herzegovina Country Office while exercise matrix technical supervision, task coordination, and functional guidance to operations focal points in Western Balkans cluster.
  • Participate in technical-level UN Business Operations Strategy (BOS) working groups and support shared service activities as assigned. 
  • Maintain  a continuous information flow between the COs and the Regional Office and HQ
  • Perform other duties as assigned by the supervisor.

Qualifications and Experience: 

Education:  

Advanced degree in business administration, public administration, finance, accounting, social science or a related discipline.

 

Knowledge and Experience: 

  • A minimum of two years of relevant experience in administration, finance, procurement, human or office management is required.
  • Progressively responsible experience in operations with the UN is desirable.
  • Ability to supervise and lead a team is required. Experience of managing a remote team is an asset.
  • Ability to work in a multicultural environment; strong interpersonal, coordination and communication skills are required.
  • Ability to build effective relationships is required
  • High integrity standards, strong capacity for sound judgement, and capability to work with limited supervision.
  • Proficiency in current office software applications, ERP and corporate ICT systems is desirable.

Languages: 

  • Fluency in English and Bosnian/Croatian/Serbian is required. 


     

Required Competencies: 

Values:

  • Exemplifying integrity, 
  • Demonstrating commitment to UNFPA and the UN system, 
  • Embracing cultural diversity, 
  • Embracing change

Core Competencies: 

  • Achieving results,
  • Being accountable,
  • Developing and applying professional expertise/business acumen,
  • Thinking analytically and strategically,
  • Working in teams/managing ourselves and our relationships,

Functional Competencies:

  • Identify opportunities for enhancing effectiveness and efficiency
  • Actively contribute to the setting or organizational priorities in a consultative process
  • Revise goals and plans to reflect changing priorities or conditions

Managerial Competencies:

  • Providing strategic focus; 
  • Engaging in internal/external partners and stakeholders;
  • Leading, developing and empowering people, creating a culture of performance; 
  • Making decisions and exercising judgment. 

Compensation and Benefits:

This position offers an attractive remuneration package including a competitive net salary plus health insurance and other benefits as applicable.

UNFPA Work Environment:

UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.



 Disclaimer:

Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements. 

UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts. 

Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.