Information Technology Assistant

Job Description

Organizational Context and Scope:

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the overall supervision of the Senior Resource Management Officer and direct supervision of the Senior Information Technology Associate in the mission, in close coordination with the Information and Communications Technology (ICT) Division Central Team, the IT Associate will be responsible for the following functions.

Responsibilities

1. Provide technical support to address ICT issues in an efficient and timely manner. 

2. Provide technical support in a complex network environment based on Cisco, Meraki and Microsoft infrastructure for the whole Mission.

3. Provide support to all location under the assigned area as well an onsite visit when necessary within the assigned area .

4. Provide end user support and problem-solving in a hybrid cloud environment.

5. Support and assist users using Windows 11, Office 365, Exchange Online, Sharepoint Online and the Organization’s corporate applications such as Oracle, Cisco, etc.

6. Assist in managing and maintaining IT inventory for the office.

7. Apply security protocols, standards and maintain all network LAN/WAN equipment for the Sub office (including but not limited to Cisco / Meraki Firewall, Switches, and Access points)

8. Assist to maintain and monitor network connectivity of the sub offices. To make sure that the connectivity (VPN and internet) is up and running with minimal downtime.

9. Administer account lifecycle using One Identity application (Infosec services).

10.  Adhere to IOM Global ICT standard, procedures, and guidelines.

11. Assist to provide training to users in using corporate and standard applications, security awareness and new applications being implemented by the Mission/Organization.

12. Assist in the drafting of reports, documentations, and SOPs when necessary.

13. Perform any other tasks within the incumbent’s capacity as requested by the IT Officer.

Qualifications

Required Qualifications and Experience

Education

• University degree in Computer Science, Information Management Systems, or a related field from an accredited academic institution with minimum of two (2) years of relevant professional experience, or,
• High School diploma with four (4) years of relevant professional experience

• Professional Certifications in Microsoft and Cisco would be a distinct advantage. 

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience and wide-ranging knowledge in the Information Management and Communications Technology, including:

• Implementation of IT Infrastructure solutions in a multi-site environment, including implementation and support of medium to large-scale WAN/LAN technologies, and on-premises and/or cloud-based servers, resources, and applications.

• Support and troubleshooting of ICT equipment hardware and software, including corporate and commercial applications from multiple platforms and operating systems.

• Experience in Identity lifecycle is an advantage

• IT security implementation including MFA, RADIUS and standard security policy

• Transmission Control Protocol/Internet Protocol (TCP/IP) networking, firewall, router, switch, Virtual Private Networking (VPN), network security, and other telecommunications technologies.

• Windows server platforms, where an understanding of Active Directory domain environment is a distinct advantage.

• IT Service Asset and Configuration Management, including monitoring and inventory applications and processes.

• SharePoint and related Office 365 Technologies, including automation and application

• Knowledge of the latest technological developments in Information Technology and Information Systems.

• Prior work experience with IOM or the UN System is an advantage.

Skills

• Relevant technical knowledge related to the daily operation and troubleshooting of WAN/LAN network equipment, devices and services, to ensure corporate connectivity, monitoring and highest uptime.

• Ability to work in a fast-paced multi-location environment including managing across multiple teams, functions and organizations often outside 'standard' working hours, leveraging on-premises and cloud computing solutions and systems.

• Effective resource management skills, strategic and creative thinking.

• Strong proficiency with end-user-level Microsoft Office 365 application and collaboration tools (in particular: Word, Excel, PowerPoint, MS Project, Visio, Teams, SharePoint, Onedrive).

• Ability to prioritize tasks and strong organizational skills.

• Effective problem-solving approach, ability to work in a cross-divisional team and ability to quickly understand IOM business processes.

Languages

• For all Applicants, fluency in English is required (oral and written). 
• Working knowledge of Pashto or Dari is required.
• Fluency in all national language(s) are highly advantages.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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