Senior Information Technology Associate

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Senior Resource Management Officer and direct supervision of the Information Technology Officer in the mission, in close coordination with the Information and Communications Technology (ICT) Division Central Team, the Senior IT Associate will be responsible for the following functions.

Responsibilities

1.  Monitor all ICT support, security, and compliance issues are addressed in an efficient, timely, and professional manner.

2. Provide technical support, assessment, and recommendations in a complex network environment based on Cisco and Microsoft infrastructure for the whole Mission.

3. Provide remote support to all IOM Afghanistan sub-offices and conduct onsite visits when necessary.

4.  Assist in coordinating complex problem solving and support in a hybrid cloud environment.

5. Support and assist users using Windows 11, Microsoft 365, Exchange Online, SharePoint Online, and the Organization’s corporate applications such as Oracle, Meraki platforms, and related systems.

6.  Maintain IT inventory for the Mission; provide guidance on technical equipment specifications, evaluation, IT service asset and configuration management compliance.

7.  Maintain locally hosted services including DHCP and print services

8.  Verify that all computers and devices are updated regularly and maintained in line with ICT security standards, including endpoint protection and device compliance requirements.

9.  Monitor office compliance with ICT security policies, procedures, standards, and applicable IOM Global ICT guidelines.

10. Apply security protocols and standards, and maintain all mission LAN/WAN equipment including Cisco/Meraki firewalls, switches, wireless access points, and related network security components.

11.  Maintain, and monitor network connectivity for the Mission and IOM Kabul accommodation, ensuring VPN and internet connectivity are operational with minimal downtime.

12. Administer account lifecycle processes using One Identity / Infosec, supporting appropriate access provisioning, changes, and deactivation in line with security and compliance requirements.

13. Supervise and coordinate the work of ICT associates in the field locations, including work planning, task allocation, technical guidance and ensuring compliance with ICT operational and security standards.

14. Support implementation and monitoring of IT security controls including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, Meraki security configuration, and standard security policies as applicable.

15. Provide training to users on corporate and standard applications, ICT security awareness, and new applications implemented by the Mission or Organization.

16. Prepare reports, documentation, and SOPs related to ICT operations, infrastructure, security, compliance, user support, and service activities when necessary.

17. Perform any other tasks within the incumbent’s capacity as requested by the Information Technology Officer.

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in Computer Science, Information Management Systems, Information Security, or a related field from an accredited academic institution with four years of relevant professional experience; or
• School diploma with a minimum of six years of relevant professional experience.

• Professional certifications in Security, Microsoft, and Cisco technologies would be a distinct advantage

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Extensive experience and wide-ranging knowledge in Information Management and Communications Technology.

• Administration and implementation of IT infrastructure solutions in a multi-site environment, including support of medium to large-scale WAN/LAN technologies, on-premises servers, cloud-based resources, and applications.

• Support and troubleshooting of ICT equipment hardware and software, including corporate and commercial applications from multiple platforms and operating systems.

• Experience in identity lifecycle administration is an advantage.

• IT security implementation experience including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, and standard security policies.

• Knowledge of TCP/IP networking, firewalls, routers, switches, VPN, network security, and telecommunications technologies including hosted telephony, and mobile communications.

• Experience with Windows Server platforms and Active Directory domain environments.

• Experience in IT Service Asset and Configuration Management, including monitoring, inventory applications, and compliance processes.

• Experience with SharePoint and related Microsoft 365 technologies, including automation and application development with Power Automate, Power Apps, and report generation using Power BI.

• Knowledge of Meraki security configuration is a distinct advantage.

• Knowledge of latest technological developments in Information Technology, Information Systems, and Information Security.

• Prior work experience with IOM or the UN System is an advantage.

Skills

• Relevant technical knowledge related to daily operation and troubleshooting of WAN/LAN network equipment, devices, services, and security controls to ensure corporate connectivity, monitoring, and high uptime.

• Ability to work in a fast-paced, multi-location environment, including coordination across multiple teams, functions, and organizations, often outside standard working hours.

• Effective resource management skills, strategic and creative thinking, and strong organizational ability.

• Strong proficiency with Microsoft 365 collaboration tools, including Word, Excel, PowerPoint, MS Project, Visio, Teams, SharePoint, and OneDrive.

• Ability to prioritize tasks, manage competing operational and compliance requirements, and apply an effective problem-solving approach.

• Ability to work in a cross-divisional team and quickly understand IOM business processes.

Languages

• For all Applicants, fluency in English is required (oral and written). 
• Working knowledge of Pashto or Dari is required.
• Fluency in all national language(s) are highly advantages.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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