IT Manager

This position is based in the Communications and Information Technology Unit (CITU) within the Office of Administrative Services (OAS) at the International Seabed Authority (ISA) Secretariat in Kingston, Jamaica. The ISA is an international organization established under the United Nations Convention on the Law of the Sea (UNCLOS) and the 1994 Agreement relating to the Implementation of Part XI of UNCLOS. The ISA is the organization through which States Parties to UNCLOS organize and control activities in the Area, particularly with a view to administering the resources of the Area. CITU is responsible for providing secure, reliable, resilient and effective information and communications technology (ICT) services and capabilities to support the Secretariat’s mandate and operations. Its responsibilities encompass ICT infrastructure and services, enterprise applications and systems, cybersecurity and information security, ICT governance and risk management, business continuity and disaster recovery, web and digital services, and technology-enabled business processes. The IT Manager provides technical and operational leadership for the ICT function and ensures that ICT services and capabilities respond effectively to the Secretariat’s operational and business requirements. The incumbent provides technical advice to management, coordinates ICT activities across the Secretariat, and oversees the delivery and performance of ICT services, including those provided through external technical resources and service providers.

Under the overall guidance of the Chef de Cabinet and the direct supervision of the Chief, OAS, and within delegated authority, the IT Manager will be responsible for the following duties: 1. ICT LEADERSHIP, OPERATIONS AND SERVICE DELIVERY • Lead and coordinate the delivery of reliable, secure and responsive ICT services in support of the Secretariat’s operations and priorities. • Manage and coordinate the work of ICT staff and technical resources, ensuring effective allocation of responsibilities, performance, accountability and knowledge transfer. • Oversee the operation, maintenance and continuous improvement of ICT infrastructure, networks, applications, cloud services, enterprise systems and end-user services, coordinating specialized technical support as required. • Coordinate ICT readiness and support for the annual sessions of the Authority and other critical meetings and events. 2. ICT GOVERNANCE, CYBERSECURITY, RISK AND COMPLIANCE • Contribute to the development and implementation of ICT policies, standards and governance arrangements consistent with the Secretariat’s priorities and applicable requirements. • Identify, assess and monitor ICT, cybersecurity and information-security risks and coordinate appropriate mitigation, remediation and reporting. • Oversee appropriate information-security, access-management, vulnerability, monitoring, incident-management and information-protection controls. • Coordinate ICT-related audit, assurance and compliance activities and follow up on agreed recommendations and corrective actions. 3. ENTERPRISE APPLICATIONS, ERP AND DIGITAL SERVICES • Provide technical coordination and oversight for the Secretariat’s enterprise resource planning (ERP) system, enterprise applications, website and other digital services. • Serve as the ICT focal point between business owners, users, service providers and technical resources to ensure that business requirements are appropriately translated into effective technology solutions. • Coordinate system maintenance, enhancements, upgrades, changes and incident resolution, ensuring appropriate testing, authorization, documentation and knowledge transfer. • Support the improvement and digitalization of business processes, including opportunities for automation and technology-enabled controls. 4. ICT PROJECTS, TECHNICAL PARTNERS AND VENDOR MANAGEMENT • Coordinate ICT projects and initiatives from requirements definition through implementation, ensuring alignment with approved priorities, resources, timelines and operational requirements. • Manage and oversee relationships with external technical partners, service providers and other ICT vendors, including service levels, deliverables, performance and technical dependencies. • Provide technical input to ICT procurement and monitor contracts, licensing and service arrangements. • Ensure appropriate documentation, knowledge transfer, transition and continuity arrangements and advise management on technology options and associated risks. 5. ICT RESILIENCE, BUSINESS CONTINUITY AND MAJOR EVENTS • Oversee ICT business continuity and disaster-recovery arrangements for critical systems and services, including backup, restoration and recovery procedures. • Coordinate periodic testing of ICT continuity and recovery arrangements and ensure that identified weaknesses are addressed. • Coordinate ICT planning and readiness for the annual sessions of the Authority and other major meetings and events, including deployment, technical support and timely resolution of issues. 6. ICT PLANNING, ADVISORY, INNOVATION AND CONTINUOUS IMPROVEMENT • Contribute to ICT planning and priorities and provide technical advice to management on technology requirements, opportunities, risks and investments. • Identify opportunities to improve the efficiency, security, resilience and quality of ICT services and technology-enabled business processes, including the responsible adoption of appropriate emerging technologies. • Monitor ICT service, performance and risk indicators and use operational experience, incidents, audits and lessons learned to support continuous improvement. • Ensure that critical ICT documentation, architecture, procedures, system dependencies and institutional knowledge are appropriately maintained and transferable. • Perform other duties as required by the Chief, OAS, and/or the Chef de Cabinet.

PROFESSIONALISM: Demonstrates sound knowledge of ICT operations, infrastructure, enterprise applications, information security, cybersecurity, ICT risk management, business continuity and disaster recovery. Demonstrates understanding of ICT governance, service management, access management, vulnerability and incident management, data protection, technology-enabled business controls and third-party ICT risks. Demonstrates the ability to assess technical and operational issues, identify risks and control gaps, and coordinate appropriate solutions and corrective actions. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. CREATIVITY: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks outside the box; takes and interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision- making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.

An advanced university degree (master’s degree or equivalent) in computer science, information technology, information systems or a related field is required. A first-level university degree in combination with two (2) additional years of qualifying experience may be accepted in lieu of the advanced university degree. Professional certification in ICT service management, project management, information security or a related field, such as ITIL, PRINCE2, PMP, CISM or equivalent, is desirable.

Professional certification in ICT service management, project management, information security or a related field, such as ITIL, PRINCE2, PMP, CISM or equivalent, is desirable.

A minimum of five (5) years of progressively responsible professional experience in ICT, including the planning, implementation, operation and maintenance of ICT infrastructure, enterprise applications and digital services, is required. Experience in ICT operations and service management, including infrastructure, networks, cloud services, enterprise systems, end-user services and coordination of technical support resources, is required. Experience in ICT governance, cybersecurity, risk management, information security, business continuity and disaster recovery is required. Experience in enterprise applications and ERP systems, including requirements analysis, business process improvement, system implementation, maintenance, change management and coordination with business owners and technical service providers, is required. Experience in managing or coordinating ICT projects, external technical partners and service providers, including service levels, deliverables, contracts, licensing and technical dependencies, is required. Experience supporting large-scale conferences, meetings or events, including ICT readiness, deployment and on-site technical coordination, is desirable. Experience in the responsible application of emerging technologies, automation, data analytics or other digital solutions to improve organizational processes and service delivery is desirable. Experience in an international organization or similarly complex, geographically distributed or resource-constrained environment is desirable.

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult

https://languages.un.org

for details).

.headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; }

Required Languages

Language

Reading

Writing

Listening

Speaking

English

UN Level III

UN Level III

UN Level III

UN Level III

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

• The appointment is available for a fixed period of 2 years, and renewal thereof is subject to the availability of the post, funds and satisfactory performance in the role. • ISA reserves the right to not make any appointment to the vacancy, and/or to make an appointment at a lower level from the one advertised. • At the ISA/ United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the • basis of qualifications and organizational needs. • The ISA/United Nations is committed to creating a diverse and inclusive environment of mutual respect. • The ISA/United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. • The ISA/United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. • Only nationals of ISA Member States are eligible for consideration.

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.