1. SUMMARY
The Office of Workplace Management and Business Continuity (WMBC) ensures seamless operational continuity by optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic, future-ready environment aligned with organizational needs for NATO Headquarters (HQ) and its alternate locations.
The incumbent manages the daily operations of the NATO Community Hub at NATO HQ. The NATO Community Hub comprises a merchandizing store to sell NATO branded items as well as a space for promoting and supporting the activities of the NATO Community. The incumbent is responsible for the end-to-end operations related to the store, including purchase and delivery of goods. They are responsible for store costs while delivering on store objectives and achieving sales. They are responsible for the timely and quality of the store’s service.
2. QUALIFICATIONS AND EXPERIENCE
The incumbent must:
• possess higher secondary education qualification with 4 years post-related experience, OR upper vocational training/post-secondary degree in a discipline relevant for this position with 2 years post-related experience;
• have proven experience in retail, marketing, sales, supply chain, logistics, customer service, and management of commercial activities / stores;
• demonstrate business and commercial acumen including bookkeeping, accurately reporting on sales figures and store performance;
• strong communication and interpersonal skills; and
• possess the following levels of NATO’s official languages (English/French): V (“Advanced”) in one; III (“Intermediate”) in the other.
The following would be considered an advantage:
• experience overseeing and serving multicultural customers; and
• demonstrable customer-facing experience.
3. MAIN ACCOUNTABILITIES
Planning and Execution: Conduct market research for products and suppliers. Submit orders and manage inventory. Ensure quality and brand compliance. Maintain the store’s merchandizing and presentation, including visual display, to reflect the Organization standards, including stockrooms and back of house space. Implement communications activities (e.g. product promotions, discount schemes etc.). Ensure a user-friendly retail experience. Handle the daily operational tasks and administrative follow-up, ensuring internal procedures are respected. Be responsible for adhering within the store of all company policies and procedures, and health and safety compliance.
Financial Management: Execute financial and accounting processes, including payments. Report all sales, returns and expenses accurately to monitor performance and identify opportunities to improve it. Support the preparations of auditing activities, when required. Track key metrics and provide constructive feedback on product performance and development to appropriate stakeholders. Efficiently manage the flow of goods, such as stock, delivery, cash registers, and replenishment.
Stakeholder Management: Maintain effective communication with management, across other teams, and with the customer. Build and maintain relationships with suppliers. Welcome and provide customers a professional service, aiming at building lasting relationships. Maintain outreach with stakeholders across the NATO HQ Community using the ‘Community Hub’ for their own sales and activities. Regularly collaborate with senior team members to ensure smooth store operations. Approach complaints and challenging situations with professionalism and a strong customer focus.
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
Reporting Line: The incumbent reports to the Morale and Welfare Officer.
Interactions: The incumbent works closely with relevant WMBC colleagues, NATO HR, Office of Financial Control, the NATO Office of Security, and the NATO Office of Strategic Communications.
Direct reports: N/A
Indirect reports: N/A
5. COMPETENCIES
The incumbent must demonstrate:
• Achievement: works to meet standards.
• Analytical Thinking: sees multiple basic relationships.
• Customer Service Orientation: takes personal responsibility for correcting problems.
• Flexibility: acts with flexibility.
• Initiative: is decisive in a time-sensitive situation.
• Self-Control: responds calmly.
• Teamwork: expresses positive attitudes and expectations of team and team members.
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:
- For NATO civilian staff members only: please apply via the internal recruitment portal (link);
- For all other applications: www.nato.int/recruitment
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When submitting your application, please ensure that your Taleo Candidate Profile is updated and that your CV is correctly uploaded in the Taleo attachments section.
More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)
Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of reference documents without proper quotes (plagiarism), or any tools available on internet, including but not limited to translation facilities, or generative artificial-intelligence (AI) tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such tools will be rejected without further consideration, and NATO reserves the right to take further steps in such cases as appropriate.
8. ADDITIONAL INFORMATION
NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.
NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.
Candidates will be required to provide documented medical evidence to support their request for accommodation.
Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.
The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.
The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.
For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.
NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here.