About DRC
The Danish Refugee Council (DRC) is one of the world’s leading humanitarian non-governmental organizations, committed to protecting, advocating for, and building sustainable futures for displaced people and communities affected by conflict and displacement.
DRC is seeking a qualified, motivated, and results-oriented professional to join its team as Camp Coordination and Camp Management (CCCM) Officer. The successful candidate will contribute to life-saving humanitarian interventions in complex and challenging environments, supporting displaced communities to access essential services, participate in decisions affecting their lives, and live in safer, more dignified conditions.
About the Job
The CCCM Officer is a national officer-level position within DRC’s Mobile Response Team (MRT). The postholder will implement planned activities in formal internally displaced persons (IDP) camps and informal settlements or other displacement sites, depending on operational needs.
The officer will focus on strengthening two-way communication with IDP representatives, identifying community needs, documenting service gaps, facilitating referrals and service requests, and maintaining regular coordination with relevant stakeholders. The role will also support inclusive and representative site governance, community participation, information dissemination, and population assessments to promote safe, dignified, and accountable living conditions for displaced populations.
Key Responsibilities
1. Site Coordination and Community Engagement
- Support CCCM teams operating in formal IDP camps and engage with IDP site representatives in informal settlements and other displacement locations.
- Support the establishment, strengthening, and monitoring of transparent, inclusive, and representative site governance structures.
- Facilitate coordination among site representatives, service providers, humanitarian actors, and other relevant stakeholders to improve service delivery.
- Maintain regular contact with IDP representatives through field visits, telephone calls, and other appropriate communication channels to collect site-specific information and updates.
- Support community representatives in developing basic skills in communication, representation, coordination, and the use of relevant CCCM tools.
- Promote meaningful participation of women, youth, persons with disabilities, older persons, and other groups with specific needs in community decision-making.
2. Needs Identification, Referrals, and Service Monitoring
- Identify and document humanitarian needs, service gaps, and priority concerns across targeted displacement sites.
- Record and communicate service requests and refer identified needs to relevant specialist service providers and humanitarian partners.
- Follow up on referrals and service requests, where appropriate, to support timely responses.
- Monitor the availability and accessibility of essential services and report emerging gaps to the Emergency Project Manager.
- Ensure that information collected from displaced communities is documented accurately and handled in accordance with confidentiality and data protection requirements.
- Support community feedback and complaints mechanisms to strengthen accountability to affected populations.
3. Information Management and Reporting
- Maintain and regularly update Excel databases containing key site information, population figures, service availability, and relevant indicators for targeted sites.
- Collect, verify, and consolidate information received from IDP representatives and other relevant sources.
- Assist in preparing weekly situation reports, field updates, activity reports, and other relevant documentation concerning displacement sites and service provision.
- Draft mission Terms of Reference, proposed mission budgets, training reports, and response reports as required.
- Ensure that information is accurate, timely, properly documented, and shared with authorized personnel.
- Support the preparation of information products and situation briefings to inform operational planning and humanitarian response.
4. Community Awareness and Capacity Building
- Support the planning and delivery of awareness campaigns and information dissemination activities for displaced populations.
- Ensure that information is communicated in accessible, appropriate, and understandable formats and languages for the target communities.
- Assist in training IDP site representatives on communication, community representation, coordination, and basic CCCM-related tools.
- Support community meetings and consultations to identify priorities, share information, and strengthen participation in site management.
- Promote community feedback, accountability, inclusion, and respect for the rights and dignity of displaced populations.
5. Coordination and Stakeholder Engagement
- Assist in facilitating meetings with national authorities, IDP representatives, humanitarian organizations, service providers, and other relevant stakeholders.
- Support meeting preparation, translation where required, minute-taking, and follow-up on agreed actions.
- Maintain constructive working relationships with community leaders, local authorities, and humanitarian partners.
- Coordinate with the Emergency Project Manager and other MRT team members to ensure that identified needs and service gaps inform operational planning.
- Participate in relevant coordination meetings and field missions as assigned.
6. Population Assessments and Field Operations
- Conduct or support population headcounts and intention surveys during assessments, in accordance with approved methodologies and data protection procedures.
- Verify and document affected population figures to support humanitarian planning and response prioritization.
- Support field assessments to identify displacement trends, community priorities, and gaps in service provision.
- Ensure that assessment findings are documented and communicated promptly to support evidence-based decision-making.
- Comply with DRC’s safety and security procedures, field protocols, and operational guidelines during all assigned activities.
Requirements
Education
- A minimum of a bachelor’s degree in Management, Law, Public Administration, Humanitarian Assistance, Sociology, Political Science, Social Work, International Development, or another relevant field.
Experience and Technical Competencies
- At least four years of relevant professional experience with an international or national NGO, preferably in the direct implementation of humanitarian assistance or CCCM-related programmes.
- Demonstrated experience in community engagement, field-level humanitarian operations, needs assessments, referrals, and coordination with local stakeholders.
- Proven ability to establish and maintain constructive relationships, build partnerships, and facilitate collaboration with community representatives, authorities, and humanitarian actors.
- Strong understanding of humanitarian issues, particularly the displacement crisis and operational context in South Sudan.
- Knowledge of site governance, community participation, accountability to affected populations, and humanitarian service coordination.
- Ability to collect, analyze, organize, and report field information accurately.
- Strong report-writing and situational briefing skills in English.
- Sound computer skills, particularly in Microsoft Word, Excel, and other Microsoft Office applications, as well as internet-based communication tools.
- Strong organizational, interpersonal, communication, and problem-solving skills.
- Ability to work independently, travel frequently, and operate effectively in remote and challenging humanitarian environments.
- Commitment to humanitarian principles, inclusion, safeguarding, confidentiality, and respect for the rights and dignity of affected populations.
Languages
- Fluency in written and spoken English is required.
- Knowledge of Arabic or other relevant local languages is an added advantage.