Details
Mission and objectives
Established by the Economic and Social Council (ECOSOC) of the United Nations (UN) in 1958 as one of the UN's five regional commissions, ECA's mandate is to promote the economic and social development of its member States, foster intra-regional integration, and promote international cooperation for Africa's development.
The ECA Office for North Africa is located in Rabat, Morocco, and serves seven member states: Algeria, Egypt, Libya, Mauritania, Morocco, Sudan, and Tunisia. The main objective is to contribute to achieving structural transformation and balanced development through implementation of an environment conducive to the creation of employment for women and young people in North Africa.
The ECA Office for North Africa is located in Rabat, Morocco, and serves seven member states: Algeria, Egypt, Libya, Mauritania, Morocco, Sudan, and Tunisia. The main objective is to contribute to achieving structural transformation and balanced development through implementation of an environment conducive to the creation of employment for women and young people in North Africa.
Context
To fulfill its mission, the ECA SRO-NA is implementing activities and events for its member states and the region. In this regard, to support the Administrative and Finance Unit in the Office, ECA SRO-NA is seeking a qualified IT Specialist (National UNV Expert), to assist in the Office Information Technology operations. The IT Specialist (National UNV Expert) will work under the direct supervision of the Administrative and Finance Officer and the overall guidance of the Director of ECA SRO-NA. He/She will provide a full range of technical assistance in the area of system administration and support to ensure the design, development maintenance and smooth functioning of the desktops, telecommunication and information systems at ECA SRO-NA. The IT Specialist (National UNV Expert) promotes a client, quality and results-oriented approach, focusing on achieving high-quality assistance to all clients (internal and external). He/She will work in close collaboration with all staff at ECA SRO-NA and ICTSS to exchange information and experience and ensure consistent service delivery.
Task description
The IT Specialist (National United Nations Volunteer Expert) will be responsible for the following duties:
Desktop Administration and Configuration
• Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
• Performs software distribution updates, scripting, testing, and support.
• Conducts research into new versions of centrally supported software and performs beta testing, production rollout, and post-production support.
• Performs second-level desktop troubleshooting in conjunction with the Help Desk.
• Provides technical advice to clients when necessary.
• Provides guidance and training to staff.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts documentation and reports.
• Performs other related duties as required.
Server Operations and Administration
• Installs, configures, tests, and deploys server hardware and software, including Local Area Network (LAN), Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), mail relay, and various security software.
• Performs administration, operation, technical support, and monitoring of server systems.
• Undertakes troubleshooting of server systems; if the problem persists, escalates to a higher level in accordance with procedures.
• Liaises with the Information and Communications Technology Support Services (ICTSS ) to maintain efficient and reliable operations of server systems.
• Assists in identifying the need for new systems or re-engineering existing systems.
• Responds to requests from user offices and assists in deploying/configuring systems to conform to infrastructure standards.
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems and produces pertinent reports.
• Maintains documentation of server systems pertinent to operations and system administration.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts documentation and reports.
• Performs other related duties as required.
Service Installation and Support
• Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempts to resolve as many problem calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Diagnoses and resolves hardware, software, or connectivity problems with minimum delay.
• Provides basic training to end-users on the use of standard systems and applications.
• Drafts end-user and/or technical documentation.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problems or complete tasks, problems encountered, current status, etc.
• Escalates problems/tasks to appropriate parties according to established procedures.
• Detects problem patterns and recommends solutions.
• Keeps abreast of developments in technology both in the UN and in the industry.
• Occasionally supervises a team of technical staff for special projects.
• Performs other related duties as required.
Procurement and Logistics
• Receives, unpacks, and inspects all incoming assets.
• Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
• Obeys and enforces all security procedures.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs complex hardware and software configuration tasks such as creating standard images.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
• Prepares and releases equipment for service requests.
• Monitors inventory levels and initiates procurement when low thresholds are reached.
• Keeps abreast of developments in technology in the UN and industry.
• Recommends acquisition of hardware, software, devices, tools, etc., to facilitate work.
• Performs other duties as required.
Service Coordination
• Receives and logs service requests in the automated request management system.
• Creates and assigns work orders in accordance with established procedures.
• Distributes work assignments and monitors progress.
• Liaises with ICTSS to facilitate completion of service requests.
• Provides advice to clients regarding ICTSS standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction.
• Addresses escalated problems and monitors them to resolution.
• Detects problem patterns and recommends solutions.
• Keeps abreast of latest ICTSS standards and technology.
• Performs other duties as required.
Desktop Administration and Configuration
• Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly.
• Performs software distribution updates, scripting, testing, and support.
• Conducts research into new versions of centrally supported software and performs beta testing, production rollout, and post-production support.
• Performs second-level desktop troubleshooting in conjunction with the Help Desk.
• Provides technical advice to clients when necessary.
• Provides guidance and training to staff.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts documentation and reports.
• Performs other related duties as required.
Server Operations and Administration
• Installs, configures, tests, and deploys server hardware and software, including Local Area Network (LAN), Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), mail relay, and various security software.
• Performs administration, operation, technical support, and monitoring of server systems.
• Undertakes troubleshooting of server systems; if the problem persists, escalates to a higher level in accordance with procedures.
• Liaises with the Information and Communications Technology Support Services (ICTSS ) to maintain efficient and reliable operations of server systems.
• Assists in identifying the need for new systems or re-engineering existing systems.
• Responds to requests from user offices and assists in deploying/configuring systems to conform to infrastructure standards.
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems and produces pertinent reports.
• Maintains documentation of server systems pertinent to operations and system administration.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts documentation and reports.
• Performs other related duties as required.
Service Installation and Support
• Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempts to resolve as many problem calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Diagnoses and resolves hardware, software, or connectivity problems with minimum delay.
• Provides basic training to end-users on the use of standard systems and applications.
• Drafts end-user and/or technical documentation.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problems or complete tasks, problems encountered, current status, etc.
• Escalates problems/tasks to appropriate parties according to established procedures.
• Detects problem patterns and recommends solutions.
• Keeps abreast of developments in technology both in the UN and in the industry.
• Occasionally supervises a team of technical staff for special projects.
• Performs other related duties as required.
Procurement and Logistics
• Receives, unpacks, and inspects all incoming assets.
• Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
• Obeys and enforces all security procedures.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs complex hardware and software configuration tasks such as creating standard images.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
• Prepares and releases equipment for service requests.
• Monitors inventory levels and initiates procurement when low thresholds are reached.
• Keeps abreast of developments in technology in the UN and industry.
• Recommends acquisition of hardware, software, devices, tools, etc., to facilitate work.
• Performs other duties as required.
Service Coordination
• Receives and logs service requests in the automated request management system.
• Creates and assigns work orders in accordance with established procedures.
• Distributes work assignments and monitors progress.
• Liaises with ICTSS to facilitate completion of service requests.
• Provides advice to clients regarding ICTSS standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction.
• Addresses escalated problems and monitors them to resolution.
• Detects problem patterns and recommends solutions.
• Keeps abreast of latest ICTSS standards and technology.
• Performs other duties as required.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.