IT SUPPORT ASSISTANT

• Contract type: Local Agent

VACANCY NOTICE

IT SUPPORT ASSISTANT

LOCAL AGENT GROUP II 

Position 354912 – Administration Section

We are

The European Union (EU) is an economic and political partnership between 27 European countries. It plays an important role in international affairs through diplomacy, trade, development aid and working with global organizations. Abroad, the EU is represented through more than 140 diplomatic representations, known also as EU Delegations, which have a similar function to those of an embassy. 

The EU Delegation to the Democratic Republic of the Congo works in close coordination with the Embassies and Consulates of the 27 EU Member States. We are a fully-fledged diplomatic mission and represent the European Union in dealings with the Democratic Republic of the Congo government in areas that are part of the EU’s remit.

The Delegation of the European Union to the Democratic Republic of the Congo primarily represents the institutions of the European Union in the Democratic Republic of the Congo and conducts political dialogue with the Congolese authorities and civil society to promote shared values and interests, including respect for human rights and political freedoms, the strengthening of democracy and the consolidation of the rule of law.

We offer

The post of Local IT Support Assistant. Under this post, the recruited person will be attributed functions depending on the needs of the Delegation, and on the changes of these needs.

This is a full-time position (37.5 hours per week) for a Group II local agent, under an indefinite-term contract. The place of employment is the Delegation of the European Union to the Democratic Republic of the Congo, Park Towers Building, 6th floor, at the intersection of Batetela and Ambassadeurs Avenues, Gombe, Kinshasa.

Occasional atypical hours (evening, weekend), especially when asked to support the RITO or HQ

Occasional travel for work missions

Work is mainly performed in an office setting. However, it may very rarely involve the operation of heavy equipment (server room equipment such as rack UPS).

Under this post, as an IT Assistant, the jobholder works under the supervision of the Head of Administration (HoA) and functional guidance received by the Regional IT Officer (RITO). The jobholder is responsible for providing a range of information technology support roles, including the delivery of end-user support and operational assistance to the RITO and to the EEAS IT HELPDESK (HQ).

Interacts with all level of staff in the Delegation and Headquarters, as well as with external stakeholders to provide technical support services and to seek feedback to enhance systems. 

Following main tasks and duties are currently required:

END-USER SUPPORT

• Prepare and setup IT hardware for newcomers (laptops, mobile phones), based on the HQ reference configuration. These processes use corporate provisioning mechanism and Mobile Device Management (MDM) software.

• Assist the end-users for office automation tools (Word, Excel, Outlook, etc.) as well as other internal tools. 

• Register user incidents into the ICT helpdesk system and ensure follow-up until their resolution.

• Install and test optional software and devices upon request by end-users. This can only be done in accordance with the applicable IT corporate guidelines defined by the EEAS.

• Support and train end-users to the use of presentation and videoconference equipment.

• Manage the stock of laptops and other accessories (screens, docking stations, keyboards, mouses, various cables, etc.) 

IT INFRASTRUCTURE

• Perform the troubleshooting of issues related to IT hardware (laptops, printers, projectors, telephones sets, etc.)

• Install updates and security patches on software or hardware equipment, in accordance with the instructions of HQ and RITO

• Setup and manage printers, scanners and “all-in-one” devices, and ensure their maintenance in accordance with the local service providers.

• Register issues with IT hardware delivered from HQ into the ICT helpdesk system and ensure follow-up and resolution

• Whenever necessary, perform the disk wiping for all declassified PC’s and decommission them from the inventory before submitting them to the HoA for donation.
• If required, manage the local PABX and telephones

• Act as the point of contact for HQ and for local IT/network service providers.

• Follow-up the hardware problems with ICT material delivered from HQ (laptops, PC’s and videoconference material) – opening – follow-up and closure of incidents with the helpdesk delegations

ADMINISTRATIVE SUPPORT

• Assist the HoA with the preparation of call for tenders for the purchase of ICT material and/or IT related services based on specifications received by HQ.

• Assist the HoA and/or RITO in drafting technical requirements and, if necessary, in participating in the technical evaluation of possible options or offers.

• Assist with the inventory of the Delegation’s ICT equipment.

Duties and responsibilities may be adapted according to the evolving needs of the European Union and its diplomatic representations.

The base salary will depend on relevant and verified employment experience. There is a competitive benefits package, subject to certain conditions, including personal leave days and public holidays, health insurances and a retirement savings plan.

The expected start date will be 01/03/2027. 

Minimum requirements / eligibility criteria 

• Minimum of post-secondary degree or equivalent
• Post-secondary degree in Information Technology management or similar (desirable)

• Professional certifications in ICT field (desirable)

• Experience in a diplomatic mission, a development agency or in a multi-cultural international setting (desirable)

• Experience working with the European Union policies and procedures (desirable)

• Certificate of good conduct
• Enjoy civil rights and permits for employment
• Medically fit to perform the required duties

• Minimum of 5 years of professional experience as an IT officer, IT technician or similar;

• Working knowledge (B2) of English and French, and command of the local language(s).

• Right to residence and work in Democratic Republic of the Congo.

Assets/selection criteria

1. Command of the local language(s), command of the French language and working knowledge of English.

2. Communicate effectively and clearly, both orally and in writing

3. Knowledge of information technology and applications, including computer system networks

4. Knowledge of system development workflow and document flow processes

5. Ability to conduct network maintenance and to provide server services and user support

6. Ability to conduct research and gather information from a wide variety of sources

7. Proficient use of standard office information technology tools and systems

BEHAVIOURAL ATTRIBUTES

1. Ability to work in a multicultural team, showing good interpersonal skills
2. Ability to adapt quickly and flexibly to new requests
3. Capacity to focus on priorities, to show initiative and to organise own workload in order to respect deadlines
4. Service-oriented mindset
5. Eager to learn and develop new knowledge and competences
6. High degree of integrity, confidentiality and responsibility

How to apply

The applicant must apply by sending

1. A cover letter in French, signed

2. A Curriculum Vitæ in French, using one of the Europass templates available at: https://europass.europa.eu/fr

All documents to the following email address: eeasjobs-118@eeas.europa.eu

Please indicate in the email subject line: Name – Position 354912 – Local IT Support Assistant

Applications must be received no later than 19 November 2026 at 23:59.

The process

After the deadline for applications, the eligible applications will be admitted to the Selection by the Committee set up for this purpose. 

Depending on the number of applications received, successive phases of Selection may include shortlisting of candidates based assessment of the information provided in the cover letter, CV, practical testing and interviews. The best candidates will be invited to the final interview, test.

Only candidates admitted to each successive selection phase will be contacted individually. The Delegation will not supply additional information or discuss the selection procedure.