Digital Transformation Expert

Libya’s public sector employs approximately 2.1 million people. Civil service management is affected by overlapping mandates, fragmented structures, uneven staffing and weak links between positions, qualifications and performance. Personnel records remain largely paper-based or dispersed across separate databases, limiting workforce planning, wage-bill control and merit-based management.

The Ministry of Civil Service (MoCS), under Cabinet Decree No. 86 of 2021 and Labour Relations Law No. 12 of 2010 and its executive regulations, oversees civil service legislation, structures, staffing, recruitment, training, performance appraisal and salaries. In 2026, the Ministry launched several digital

initiatives, including systems for staffing tables, contracts and referrals, as well as the Tamkeen platform and Wadhifati application. These initiatives build on the electronic employee census system but do not yet provide an integrated HRMIS covering the employee lifecycle. our client supports the Government of Libya and the MoCS in civil service reform. Under the StrategicFramework for Civil Service Reform (2026–2030), the digital transformation pillar envisages a central HRMIS, supported by validated employee data and digitized priority procedures. The system should reflect agreed and streamlined processes and align with the Framework’s organizational, human resource and legal reforms.Preparatory work includes a July 2026 digital service readiness assessment. As an initial step, our client  has provided support for the drafting of a "Business Requirements Document" (BRD) for the proposed Human Resources Management Information System (HRMIS). This document serves as a foundation for further work and requires review and formal approval by the Ministry of Civil Service. This process includes ensuring alignment with Libyan legislation, as well as resolving outstanding issues regarding authorizations, quantitative thresholds (or numerical parameters), and timeframes. The next phase will focus on finalizing the requirements, securing the Ministry’s approval, and preparing the technical inputs necessary for a "Request for Proposals" (RFP) document. In this context, our client seeks a national Digital Transformation Expert to (i) complete the validation of the requirements with the MoCS and obtain the Ministry’s sign-off; (ii) convert the validated requirements into a procurement-ready Request for Proposals (RFP) technical package for the selection of a qualified national software development company, as envisaged in the programme scope; and (iii) support our client  technically throughout the procurement process. Technical follow-up and quality assurance of the implementation may be the subject of a separate assignment.

Under the overall supervision of the our client Governance and Rule of Law Team leader, and in close coordination with the focal point designated by the MoCS (Directorate of Information and Digital Transformation), the Ministry’s Technical Team for civil service reform and the focal points of the pilot

ministries, the consultant will be responsible for validating the requirements, preparing the RFP technical package for the HRMIS and supporting the procurement process. The consultant will build on the documents prepared to date. The consultant will perform the substantive duties and responsibilities outlined below and is expected to adopt a participative approach, involving process owners and end users of the MoCS and the pilot ministries, that will be reflected in her/his methodology

Validation and Project 1 requirements baseline:

- Receive the documents prepared to date (BRD v3.0 Volumes 1 and 2, the readiness assessmentreport and the executive presentation) and review them against the Ministry’s as-is situation – its current HR processes and practices, organizational structures, existing systems (including the electronic employee census, staffing tables, electronic contracts and referrals systems) and data, and the governing legislation (including Law No. 12 of 2010 and its executive regulations, Cabinet Decree No. 86 of 2021 and Circular No. 3 of 2026 on appointment and contracting) – and against its to-be situation, i.e. the target processes and operating model agreed with the MoCS.

- Select and prioritize (e.g. MoSCoW) the BRD flows that form the Project 1 scope, and document the scope boundary and exclusions (national roll-out, salary scales, payroll calculation, and external interfaces not yet approved).

- Prepare Arabic summaries of the BRD domains within the Project 1 scope, to enable review by MoCS process owners.

- Classify the decisions left open in the BRD for the Project 1 scope – the competent authority (CFG-AUTH), thresholds and time limits (CFG-THRESHOLD) and the pending items of the design decision register (DDR-02) – into (i) decisions that affect the scope, price or design of the solution and must be settled before the RFP is issued, and (ii)

configuration values that the vendor will implementas configurable parameters, to be decided by the MoCS during implementation before they are configured. Record both groups in a configuration decisions log.

- Resolve with the MoCS, for the Project 1 scope, the decisions in the first group and the other items left open in the BRD, including:o Decisions affecting scope, price or design, including the in-scope processes, integrations, data migration volume and hosting arrangements o The Libyan legal instruments to be referenced, and the initial content of the legislative

o The mapping of the accountable offices proposed in the BRD to existing MoCS and entityorganizational units

o Differences between the BRD release plan (Foundation, R1–R4) and the three-project scope (e.g. vetting, delegation, workforce planning, attendance and data quality)

- Complete the cross-cutting requirements for Project 1:

o Hosting on the central server provided under the programme, and the site, network and continuity readiness to be provided by the MoCS

o Security, role-based access control, audit trail, and personal data protection

o Arabic right-to-left interface, availability, performance, backup and recovery

o Integration with attendance devices, and provisions for future integration with national systems (civil registry, Ministry of Finance, Central Bank of Libya)

- Define the data migration and cleansing requirements for the pilot: source systems (including theelectronic employee census system), the employee files and contracts in scope, validation, cleansing and reconciliation rules, and the cut-over approach.

- Update the BRD documents as needed to reflect the results of the as-is and to-be review, the decisions taken with the MoCS and the comments received – correcting, completing, adding or removing requirements, flows and business rules, and adding the applicable legal references

–while maintaining version control and a change log recording each modification and itsjustification.

- Facilitate review sessions with the MoCS process owners and a validation workshop; consolidate comments in a comments matrix, correct the documents accordingly, and obtain the formal sign- off of the MoCS on the Project 1 requirements baseline.

- Produce a Project 1 Requirements Traceability Matrix (RTM) linking each requirement to its BRD flow, legal basis and acceptance test.

b. Prepare the RFP technical package

- Draft the vendor Terms of Reference / Statement of Work: objectives, scope, delivery approach and phases, respective roles of UNDP, the MoCS and the vendor, deliverables, milestones and timeline.

- Prepare the technical specifications and a requirements compliance matrix in which bidders state, for each requirement, whether it is met through standard functionality, configuration or customization, or is not met.

- Define the acceptance and testing framework, building on the BRD’s standard acceptance tests (normal path, state transitions, audit, right-to-left interface, privacy and security), and covering system integration testing, user acceptance testing and data migration reconciliation.

- Specify the technical contractual provisions: ownership of source code, configuration and data; documentation; knowledge transfer and handover; warranty, support and service levels; information security and personal data protection; and exit arrangements.

- Propose deliverable-based payment milestones tied to acceptance, the required profiles of the vendor team, and a financial proposal template.

- Prepare the technical evaluation criteria and scoring grid, scripted demonstration or proof-of- concept scenarios drawn from priority BRD flows, and a procurement risk register.

c. Support the procurement process

- Provide technical inputs to our client  in line with its procurement rules, including participation in the pre-bid conference and the drafting of technical responses to bidders’ requests for clarification.

-Support the technical evaluation as a technical adviser, including the review of bidders’ compliance matrices and the conduct of scripted demonstrations, and contribute technical inputs to the evaluation report.

-Support the finalization of the vendor’s statement of work, implementation plan and acceptance criteria before contract signature.

-Prepare a final assignment report with a handover note that would allow the MoCS, or another expert, to follow up on the implementation.

The implementation of the above activities will include on-site work at the MoCS in Tripoli and at the pilot ministries, review sessions and workshops with process owners, participation in procurement meetings,and online coordination. The Arabic summaries, the configuration decisions log and the validated

requirements baseline shall be available in Arabic for MoCS users, and the RFP technical package shall be prepared in English and Arabic

Institutional Arrangement

• The consultant shall perform the tasks under the direct supervision of the our client Country Office in Libya and will report to the Governance and Rule of Law Team Leader.

• The consultant will work in close coordination with the focal point designated by the MoCS (Directorate of Information and Digital Transformation), the Ministry’s Technical Team for civil service reform, and the focal points of the pilot ministries.

• The MoCS will designate, before the start of the assignment, a counterpart and a small group of process owners authorised to take the decisions required for validation; will provide consolidated comments on draft deliverables; and, with the pilot ministries, will facilitate access to relevant documents, systems, data and staff and provide workspace during on-site work. Delays in MoCS reviews or decisions will extend the timeline accordingly and will not be held against the consultant.

• Deliverables will be reviewed by our clientin consultation with the MoCS. The requirements baseline is expected to be signed off by the MoCS; where the sign-off is delayed for reasons beyond the consultant’s control, our client may approve Deliverable 1 on the basis of the documented validation workshop and the baseline submitted for sign-off. The consultant has an advisory role in the procurement: decisions on the procurement process and contract award remain with our client under its

rules and procedures.

• The consultant is required to provide monthly progress reports, and ad hoc updates as needed, throughout the assignment. Each monthly report shall include a short status note sufficient to allow another expert to take over the work.

• The consultant will coordinate with the other experts engaged under the project (human resource management, organizational structures and legal framework) to ensure consistency between the system configuration and the reform outputs.

• The consultant shall have no affiliation, commercial interest, or prior or planned engagement with any potential bidder or its subcontractors; shall sign a declaration of impartiality and confidentiality before accessing procurement documents; and shall not work for the selected vendor during the assignment.

• Continuity of the work: all working files, source files and records shall be kept from the start of the assignment in a shared repository designated by our client and the MoCS, and not solely on the consultant’s own devices. Payment of each deliverable is subject to the submission of its final and

editable source files.

The project Manager.

•Thorough knowledge of human resource business processes and HRMIS good practices (position management, establishment control, payroll integration).

•Ability to critically review, correct and complete large requirements documents prepared by others.

•Ability to translate business requirements into technical specifications, compliance matrices and testable acceptance criteria.

•Knowledge of the procurement procedures of international organizations (our client, World Bank or similar) for information systems.

•Sound knowledge of software testing and user acceptance testing methodologies.

•Proficiency with project, requirements and test management tools (e.g. Jira/Confluence, MS Project, Enterprise Architect or similar).

•Excellent analytical and structured writing skills.

•Experience in working and collaborating with governments, and ability to deal with multi-stakeholder groups.

•Excellent facilitation and communication skills.

•Demonstrates integrity and fairness by modelling United Nations values and ethical standards.

•Demonstrates professional competence and is conscientious and efficient in meeting commitments, observing deadlines, and achieving results.

•High sense of relational skills, including cultural, gender, religion, race, nationality and age sensitivity and adaptability, with a demonstrated ability to

work in a multidisciplinary team.

•Knowledge of the Libyan civil service legal and institutional framework.

•Familiarity with interoperability standards, data protection and information security principles.

•Experience working with our client or other international organizations.

•Knowledge of agile delivery methods and of the Libyan IT services market.

This is not required.

No further information.